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Entry Level American Express Fraud Investigation Jobs

American Express

Analyst-Risk Management

Manhattan, NY · On-site

$65K - $102K/yr

This position is part of the Risk Products and Data Strategy organization within Credit and Fraud ... About Us At American Express, our culture is built on a 175-year history of innovation, shared ...

American Express

Analyst-Risk Management

New York, NY

... fraud risk management principles and practices. At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to ...

American Express

Manager - Audit

New York, NY · On-site

$110K - $146K/yr

... fraud, compliance, and operational resiliency. At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to ...

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Entry Level American Express Fraud Investigation information

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How much do entry level american express fraud investigation jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for entry level american express fraud investigation in the United States is $16.67, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $16.83 per hour, depending on experience, location, and employer.

What does an Entry Level American Express Fraud Investigator do?

An Entry Level American Express Fraud Investigator is responsible for detecting and preventing fraudulent activities on customer accounts. They review transaction data, identify suspicious patterns, and communicate with customers to verify potentially unauthorized charges. These investigators also collaborate with other teams to resolve fraud cases and help protect both the company and its cardholders from financial loss. Training is provided, and strong attention to detail and problem-solving skills are important for success in this role.

What is the difference between Entry Level American Express Fraud Investigation vs Entry Level Chase Fraud Analyst?

AspectEntry Level American Express Fraud InvestigationEntry Level Chase Fraud Analyst
Required CredentialsHigh school diploma or equivalent; some roles may prefer relevant certificationsHigh school diploma or equivalent; relevant certifications are a plus
Work EnvironmentCustomer service centers, fraud detection teams, call centersBanking branches, fraud detection units, call centers
Employer & Industry UsageAmerican Express, financial services, credit card industryChase, banking, financial services, credit card industry
Common Search & ComparisonYesYes

Both roles involve detecting and preventing fraud within the financial services industry, often requiring similar credentials and working in customer service or fraud detection environments. The main difference lies in the employer and specific company procedures, but the core responsibilities and skills are comparable for entry-level candidates.

What are some common challenges faced by entry-level fraud investigators at American Express, and how can new hires effectively overcome them?

Entry-level fraud investigators at American Express often encounter challenges such as adapting to rapidly evolving fraud tactics, managing a high volume of cases, and staying up to date with internal compliance procedures. New hires can effectively overcome these challenges by actively participating in training programs, leveraging mentorship from experienced team members, and utilizing the company's digital tools to streamline case management. Building strong communication skills is also essential, as investigators frequently collaborate with other departments and communicate findings to both internal stakeholders and customers.

What are the key skills and qualifications needed to thrive as an Entry Level American Express Fraud Investigator, and why are they important?

To thrive as an Entry Level American Express Fraud Investigator, you need strong analytical skills, attention to detail, and a basic understanding of financial transactions, typically supported by a bachelor's degree or relevant experience. Familiarity with fraud detection software, case management systems, and data analysis tools is highly beneficial. Excellent communication, critical thinking, and problem-solving abilities help you effectively resolve cases and collaborate with team members. These skills and qualities are crucial for accurately identifying fraudulent activity, minimizing losses, and maintaining customer trust.
What cities are hiring for Entry Level American Express Fraud Investigation jobs? Cities with the most Entry Level American Express Fraud Investigation job openings:
What are the most commonly searched types of American Express Fraud Investigation jobs? The most popular types of American Express Fraud Investigation jobs are:
Entry Level American Express Fraud Investigation jobs near you
Infographic showing various Entry Level American Express Fraud Investigation job openings in the United States as of June 2026, with employment types broken down into 16% Full Time, 82% Part Time, and 2% Temporary. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $34,679 per year, or $16.7 per hour.
Manager - Fraud Risk Capability - Agentic Commerce

Manager - Fraud Risk Capability - Agentic Commerce

American Express

New York, NY • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 4 days ago

American Express rating

8.6

Company rating: 8.6 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

23rd of 150 rated financial services

Job description

The fraud landscape is dynamic, and the modus operandi are always evolving, with fraudsters becoming ever more sophisticated and leveraging new technology for committing fraud. At the same time, the advent of Agentic AI and Agentic commerce is driving exciting innovations in the payments space but also creating new attack vectors for fraudsters.  Addressing these trends will require rapid and effective decision making, strong collaboration with internal and external partners and a strong external focus to stay plugged in to innovations, new form factors and of course adaptations by fraudsters.

The Agentic Commerce Fraud Risk team is looking for an energetic and high-performing Manager to drive implementations and capability deliveries. This exciting and critical position will be responsible for managing a complex delivery roadmap of agentic commerce projects, coordinating with partners to ensure smooth and organized delivery. The role works very closely with Fraud Risk colleagues around the globe and with enterprise partners including Global Servicing, Labs, Enterprise Digital, Technology, and ensure we are doing it the right way.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
  • Strong understanding of the credit card and digital payments ecosystem
  • Ability to influence and drive alignments across multiple business stakeholders, without direct authority
  • Strong project management and communication skills to work effectively in a team environment
  • Ability to write crisp, concise, accurate business requirements
  • Ability to adapt to changing priorities within a fast-paced area of the business
  • Demonstrated thought leadership abilities and will to win
  • Ability to learn quickly and work independently with complex, unstructured initiatives
  • Strong problem solving, analytical, and communication skills
  • Basic experience with data processing tools such as SQL, Hive or Python
  • Comfortable with Agile methods, mindset, tools, and processes
  • Undergraduate Degree in a relevant field (such as: Economics, Statistics, Computer Science,
  • Mathematics, Finance, Operations Research, Engineering)
  • 3 years or more professional experience in financial services

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

  • Understand key digital payment product constructs, the associated data (digital & traditional), the relevant risk vectors, and the strengths & limitations of existing capabilities and controls
  • Develop, enhance, and monitor capabilities and controls that support industry leading fraud rates as well as best in class customer experience for agentic product launches and product enhancements
  • Partner across multiple stakeholders to align on business requirements and provide
    clarifications to product & technology team on feature solutions.
  • Facilitate meetings, coordinate change management activities, prepare documentation, and ensure project deliverables are met
  • Conduct adhoc data analysis as needed and share insights with leadership, partners, and stakeholders in a simple, clear, and compelling way

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