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Entry Level American Express Fraud Investigation Jobs

City of Alexandria

Fraud Investigator I

Amherst, VA

$18/hr

Fraud Investigator I represents the entry level and works under close supervision while being trained in investigating fraud for a variety of social services and government assistance programs. The ...

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Entry Level American Express Fraud Investigation information

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How much do entry level american express fraud investigation jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for entry level american express fraud investigation in the United States is $16.67, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $16.83 per hour, depending on experience, location, and employer.

What qualifications do I need to be an Entry Level American Express Fraud Investigation?

To qualify for an entry-level American Express Fraud Investigation role, candidates typically need a high school diploma or equivalent, strong attention to detail, and good communication skills. Some positions may require familiarity with fraud detection tools or basic knowledge of financial transactions, but specific certifications are not usually mandatory for entry-level roles.

What does an entry level American Express fraud investigator do?

An Entry Level American Express Fraud Investigator is responsible for detecting and preventing fraudulent activities on customer accounts. They review transaction data, identify suspicious patterns, and communicate with customers to verify potentially unauthorized charges. These investigators also collaborate with other teams to resolve fraud cases and help protect both the company and its cardholders from financial loss. Training is provided, and strong attention to detail and problem-solving skills are important for success in this role.

What is the difference between Entry Level American Express Fraud Investigation vs Entry Level Chase Fraud Analyst?

AspectEntry Level American Express Fraud InvestigationEntry Level Chase Fraud Analyst
Required CredentialsHigh school diploma or equivalent; some roles may prefer relevant certificationsHigh school diploma or equivalent; relevant certifications are a plus
Work EnvironmentCustomer service centers, fraud detection teams, call centersBanking branches, fraud detection units, call centers
Employer & Industry UsageAmerican Express, financial services, credit card industryChase, banking, financial services, credit card industry
Common Search & ComparisonYesYes

Both roles involve detecting and preventing fraud within the financial services industry, often requiring similar credentials and working in customer service or fraud detection environments. The main difference lies in the employer and specific company procedures, but the core responsibilities and skills are comparable for entry-level candidates.

What are some common challenges faced by entry level American Express fraud investigators, and how can new hires effectively overcome them?

Entry-level fraud investigators at American Express often encounter challenges such as adapting to rapidly evolving fraud tactics, managing a high volume of cases, and staying up to date with internal compliance procedures. New hires can effectively overcome these challenges by actively participating in training programs, leveraging mentorship from experienced team members, and utilizing the company's digital tools to streamline case management. Building strong communication skills is also essential, as investigators frequently collaborate with other departments and communicate findings to both internal stakeholders and customers.

What are the key skills and qualifications needed to thrive as an entry level American Express fraud investigator?

To thrive as an Entry Level American Express Fraud Investigator, you need strong analytical skills, attention to detail, and a basic understanding of financial transactions, typically supported by a bachelor's degree or relevant experience. Familiarity with fraud detection software, case management systems, and data analysis tools is highly beneficial. Excellent communication, critical thinking, and problem-solving abilities help you effectively resolve cases and collaborate with team members. These skills and qualities are crucial for accurately identifying fraudulent activity, minimizing losses, and maintaining customer trust.

How to become an entry level American Express fraud investigator?

To become an entry-level American Express fraud investigator, candidates typically need a high school diploma or equivalent, strong attention to detail, and good communication skills. Relevant experience in customer service, security, or investigations can be beneficial, and familiarity with fraud detection tools or software is often preferred. Certifications in fraud examination or related fields can enhance prospects, and the role usually requires the ability to work in a team environment and handle sensitive information.
What cities are hiring for Entry Level American Express Fraud Investigation jobs? Cities with the most Entry Level American Express Fraud Investigation job openings:
What are the most commonly searched types of American Express Fraud Investigation jobs? The most popular types of American Express Fraud Investigation jobs are:
Entry Level American Express Fraud Investigation jobs near you
Infographic showing various Entry Level American Express Fraud Investigation job openings in the United States as of June 2026, with employment types broken down into 16% Full Time, 82% Part Time, and 2% Temporary. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $34,679 per year, or $16.7 per hour.

Manager - NCFTA Program

American Express

Pittsburgh, PA

Full-time

Posted 14 days ago

American Express rating

8.6

Company rating: 8.6 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

23rd of 150 rated financial services

Job description

Reporting to the Vice President of Cybercrime Investigations & Protective Research, the American Express National Cyber Forensics & Training Alliance (NCFTA) Program Manager is responsible for supporting worldwide cybercrime investigations into unlawful acts which may have been committed against our company and customers. The National Cyber Forensics and Training Alliance (NCFTA) is a non-profit partnership between industry, government, and academia for the sole purpose of cooperation to identify, mitigate, and disrupt cyber-crime.  This role is located in Pittsburgh, PA to facilitate dialogue between member parties. The incumbent will support diverse criminal research projects, analysis, and business responsibilities related to the cybercrime threat landscape. As a key liaison with international law enforcement and private sector partners, the incumbent will also be responsible for helping to reduce and control fraud losses and conducting external investigations into suspected crimes against American Express.  Emphasis will be placed on routine and moderately complex cases involving cybercrime activity.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries
  • Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counselling support through our Healthy Minds program
  • Career development and training opportunities

    For a full list of Team Amex benefits, visit out Colleague Benefits Site.

    American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

    We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

    US Job Seekers - Click to view the "Know Your Rights" poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

    The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

    • Possess an advanced level of understanding of investigative techniques, OSINT, and threat-based intelligence analysis and to detect and resolve threats, vulnerabilities, and other criminal activity.
    • Must have strong verbal and written communication skills, analytic writing, interpersonal collaborative skills, and the ability to communicate effectively.
    • Experience in data visualization, network analysis, and application of structured analytic techniques to generate and test hypotheses, assess cause and effect, challenge analysis, and support decision making. 
    • Working knowledge in one or more of the following areas: federal law enforcement, law enforcement intelligence, cyber threat intelligence, external fraud investigations, or financial crimes investigations. 
    • Possesses the ability to review information to determine its significance, how to action it, and ways to measure results.
    • Strong personal initiative, intellectually curious, and knowledgeable about local, regional, and world events.
    • Exceptional project management skills. Ability to coordinate several projects simultaneously and daily duties with minimal supervision.
    • Previous experience at US law enforcement, law enforcement intelligence, cyber threat intelligence, or financial intelligence preferred. 
    • 7+ years' working in one or more areas of criminal justice, intelligence, information security, or financial crimes risk management related disciplines. 
    • Bachelor's or other 4-year degree is required. Preferred fields of study include intelligence, data analysis, criminal justice, cybersecurity, international relations, or economics. 
    • Certifications such as CFE, CAFP, CISSP are a plus.

     Experience:

    • Previous experience at US law enforcement, law enforcement intelligence, cyber threat intelligence, or financial intelligence preferred. 
    • 7+ years' working in one or more areas of criminal justice, intelligence, information security, or financial crimes risk management related disciplines. 

    Education/Certifications:

    • Bachelor's or other 4-year degree is required. Preferred fields of study include intelligence, data analysis, criminal justice, cybersecurity, international relations, or economics. 
    • Certifications such as CFE, CAFP, CISSP are a plus.

    Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

    • Assist with highly complex cybercrime investigations involving organized and international criminal groups.
    • Conduct independent risk assessments of the cyber threat landscape and provide inputs to methodologies.
    • Collect and compile evidence and document investigative activity in case management system.
    • Subject matter expertise in the areas of cyber threat intelligence, security and investigative operations, financial crimes, and other physical security domains as required.
    • Collaborate on fraud and cybercrime investigations with counterparts at other organizations.
    • Work with internal stakeholders to help American Express minimize risk and exposure to fraud, especially through online channels.
    • Build and maintain partnerships with key teams/functions within the company such as Global Security field offices, Fraud Risk Management, and Information Security.
    • Provide after-hours support, as needed.

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