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Entry Level 24 Hour Call Center Jobs (NOW HIRING)

Life Alert

Emergency Dispatcher

Encino, CA · On-site

$21 - $23/hr

Description Life Alert Emergency Response is currently seeking Entry Level Customer Service Representatives for our 24 Hour Call Center in Encino, California. This is an entry level position where ...

A.D.S.

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Call Center Agent

San Bernardino, CA

$17 - $20/hr

Pay: $17.00 - $20.00 per hour Call Center Agent As a Call Center Agent, you will serve as the initial point of contact for customers, addressing their inquiries via phone, chat, or email. -- Your ...

A.D.S.

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Call Center Agent

San Bernardino, CA

$17 - $20/hr

Pay: $17.00 - $20.00 per hour Call Center Agent As a Call Center Agent, you will serve as the initial point of contact for customers, addressing their inquiries via phone, chat, or email. -- Your ...

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All JobsEntry Level 24 Hour Call Center Jobs

Entry Level 24 Hour Call Center information

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How much do entry level 24 hour call center jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for entry level 24 hour call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

Can I work at a call center with no experience?

Entry level call center positions typically do not require prior experience, as training is usually provided to develop necessary skills such as communication and customer service. Employers often look for good interpersonal skills and a positive attitude, making it accessible for beginners. Basic computer knowledge and a reliable phone or internet connection are also helpful for starting in a 24-hour call center role.

How to make $2000 a week working from home?

In an entry-level 24-hour call center role, earning $2000 weekly typically requires working full-time hours at competitive pay rates, which may involve shift differentials or overtime. Increasing income can also be achieved by handling higher call volumes, improving customer service skills, or taking on additional shifts, but reaching this income level consistently may be challenging without experience or specialized skills.

How to apply in a call center with no experience?

To apply for an entry-level 24-hour call center position with no experience, focus on highlighting strong communication skills, a positive attitude, and the ability to handle customer interactions. Many call centers provide on-the-job training, so demonstrating reliability and a willingness to learn can improve your chances of being hired. Preparing a simple resume and applying through online job portals or company websites is typically sufficient.

What jobs pay $4000 a week without a degree?

Entry-level 24-hour call center jobs typically do not pay $4,000 per week; such high earnings usually require advanced roles, specialized skills, or management positions. High-paying jobs without a degree often involve sales, real estate, or skilled trades, but earning $4,000 weekly consistently is uncommon without experience or certifications.

What is an Entry Level 24 Hour Call Center job?

An Entry Level 24 Hour Call Center job typically involves answering customer inquiries, resolving issues, and providing information over the phone, email, or chat for a company that operates around the clock. Employees in this role usually work in shifts to ensure coverage at all hours, including nights, weekends, and holidays. No prior call center experience is usually required, making it suitable for those entering the workforce or looking for customer service experience. The position often emphasizes strong communication skills, professionalism, and the ability to handle a high volume of calls.

What is the difference between Entry Level 24 Hour Call Center vs Customer Service Representative?

AspectEntry Level 24 Hour Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalentHigh school diploma or equivalent
Work Environment24/7 call center, often in a call center settingOffice or remote, regular business hours
Industry UsageCommon in telecommunications, utilities, emergency servicesRetail, banking, healthcare, general customer support
Search & Comparison IntentUnderstanding roles in 24/7 support environmentsGeneral customer service roles during standard hours

The Entry Level 24 Hour Call Center and Customer Service Representative roles share similar credentials and work environments but differ mainly in scheduling and industry focus. The 24-hour call center operates around the clock, often in specialized industries like emergency services, while customer service reps typically work during regular hours in various sectors. Both roles require strong communication skills and provide entry-level opportunities in customer support.

What are the key skills and qualifications needed to thrive as an Entry Level 24 Hour Call Center Representative, and why are they important?

To thrive as an Entry Level 24 Hour Call Center Representative, you need strong communication skills, basic computer literacy, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is often required. Outstanding patience, active listening, and problem-solving abilities help individuals excel in managing diverse customer inquiries. These skills are crucial for delivering consistent, effective service and maintaining customer satisfaction in a fast-paced, around-the-clock environment.

What are some common challenges faced by entry-level employees in a 24-hour call center and how can they be managed?

Entry-level employees in a 24-hour call center often encounter challenges such as adapting to shift work, managing high call volumes, and handling difficult customer interactions. To manage these, it's helpful to establish a consistent sleep routine for night shifts, utilize stress-reduction techniques, and seek guidance from experienced team members. Most call centers provide training and ongoing support to help new employees build confidence and resilience when dealing with customer concerns. Team leads and supervisors are typically available to assist with complex cases, ensuring that employees are supported as they develop their skills.
More about Entry Level 24 Hour Call Center jobs
What cities are hiring for Entry Level 24 Hour Call Center jobs? Cities with the most Entry Level 24 Hour Call Center job openings:
What are the most commonly searched types of 24 Hour Call Center jobs? The most popular types of 24 Hour Call Center jobs are:
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What job categories do people searching Entry Level 24 Hour Call Center jobs look for? The top searched job categories for Entry Level 24 Hour Call Center jobs are:
Entry Level 24 Hour Call Center jobs near you
Infographic showing various Entry Level 24 Hour Call Center job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 56% Full Time, 42% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Call Center Representative Contingent

Call Center Representative Contingent

Community Mental Health Partnership of Southeast Michigan

Remote

$16.50 - $20.50/hr

Other

Posted 9 days ago

Job description

Call Center Representative Contingent

Under the supervision of the Call Center Manager, the Call Center Representative shall ensure that all incoming DWIHN Call Center phone calls are answered and assessed for severity in order to triage the call and provide the most appropriate services.

Principal duties and responsibilities include:

  • Answers all phone calls using the approved telephone answering script on one of three shifts for the DWIHN 24-hour Call Center.
  • Assesses the call for crisis. Conducts warm transfers for any caller in crisis to a crisis counselor.
  • Identifies and transfers callers to appropriate community resources.
  • Responds to requests from Emergency Departments.
  • Responds to requests from Emergency Departments for children's mobile crisis teams and dispatches the appropriate team.
  • Documents all incoming telephone calls.
  • Collects demographic information on all calls.
  • Conducts warm transfers for any caller who needs a clinical assessment/screen to a Call Center Clinician.
  • Ensures all aspects of the Enrollment/Re-Enrollment process are conducted.
  • Responds to inquiries regarding enrollment and eligibility.
  • Performs enrollment changes according to The Detroit-Wayne Integrated Health Network criteria and guidelines.
  • Complies with the default CRSP assignment protocol.
  • Assesses the Detroit Wayne Integrated Health Network MH-WIN Database for eligibility determination, look-up, enrollment, and default CRSP assignment.
  • Verifies that a consumer is a resident of Wayne County.
  • Assigns consumers to a CRSP via the Preference or Random request system.
  • Documents all calls in MH_WIN.
  • Documents all ineligible or incomplete enrollments in the MH-WIN database.
  • Conducts monthly TDD/TTY tests.
  • Gathers information regarding complaints or grievances and completes the appropriate documentation.
  • Ensures that all aspects of the Consumer Complaint, Grievance, and Appeals Process are forwarded to Customer Services.
  • Provides consumers with accurate information as to the grievance, appeal and local dispute resolution process associated with their specific benefit plan.
  • Provides information regarding the complaint management systems of the public mental health systems and the specific benefit plans.
  • Ensures that all call logs and enrollment documentation are complete before the end of the work shift.
  • Documents all compliments and complaints.
  • Notifies a supervisor immediately of consumer complaints.
  • Performs follow up calls and customer satisfaction surveys.
  • Attends monthly staff meetings.
  • Attends required trainings.
  • Performs related duties as assigned.

Knowledge, skills and abilities (KSA's) include:

  • Knowledge of DWIHN policies, procedures and operations.
  • Knowledge of the DWIHN provider network.
  • Knowledge of medical and behavioral health practices and terminology.
  • Knowledge of Customer Service practices and principals.
  • Knowledge of co-occurring and substance use treatment services.
  • Knowledge of priority population admittance.
  • Knowledge of State Disability Assistance (SDA).
  • Computer skills.
  • Time management skills.
  • Organizational skills.
  • Critical thinking skills.
  • Decision Making skills.
  • Customer Service skills.
  • Language skills.
  • Listening skills.
  • Teamwork skills.
  • Ability to communicate orally.
  • Ability to communicate in writing.
  • Ability to work effectively with others.
  • Ability to work with an ethnically, linguistically, culturally, economically and socially diverse population.
  • Judgement/Reasoning ability.

Required Education:

A Bachelor's Degree from a recognized college or university in a Human Service, Social Service, Public Health, Public Administration, Healthcare Administration, Health Management or a related field.

Required Experience:

Two (2) years of full-time paid experience working in a human service or social service field.

Working Conditions:

Work is usually performed in a home/office setting. Contingent staff are allowed to work remotely with management approval.

NOTE: The DWIHN Call Center is a 24/7 operation. Employees in the Call Center may be required to work one of three shifts (Days, Afternoons, Midnights) and weekends.

This description is not intended to be a complete statement of job content, rather to act as a general description of the essential functions performed. Management retains the discretion to add or change the position at any time.

Please Note: DWIHN requires proof of being fully vaccinated for COVID-19 as a condition of employment. Medical or religious accommodations or other exemptions that may be required by law, will be approved when properly supported. Further information will be provided during the recruitment process.

DWIHN is an Equal Opportunity Employer

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