About Us:
How many companies can saythey'vebeen in business for over 177years?!
Here at ZEISS,wecertainlycan!As thepioneersof science, ZEISS handlestheeverchangingenvironments in afast-pacedworld,meeting itwithcuttingedge oftechnologies andcontinuousadvancements.ZEISS believes that innovation and technology are the key to a sustainable futureand solutions for global change.We have a diverse range ofportfoliosthroughout the ZEISS familyin segmentslike,Industrial Quality & Research, Medical Technology, Consumer Markets andSemiconductor ManufacturingTechnology. We are a global company with over42,000 employeesandhave over 4,000 in the US and Canada alone!Make a difference, come join the team!
Location/Region:This position is located inToronto, Canada,
What'sthe role?
AsaOrder Entry Specialist,you get to work with an astonishing team that plays a vital roleinCarl ZEISS Vision Canada.Show caseyour skills and experiencewithprocess enhancement.
Sound Interesting?
Here'swhatyou'lldo:
- Sorts incoming customer orders and establish proper priorities.
- Keys into the systems all required information from work orders (faxes, mail-in, phone-in orders)
- Reviews, edits, and categorizes online orders, confirming proper coding and data accuracy.
- Edits comments to the labs to ensure clear information is transmitted through the lab's processing system.
- Collects and maintains knowledge of product portfolio and coating combinations.
- Applies any special billing codes to ensure correct billing.
- Archives and processes redoes, assigning proper redo codes.
- Restarts escalated orders after researching and troubleshooting.
- Places frame orders with Frame Suppliers for our lens package orders.
- Sends frame back-order updates to the sales team.
- Follows up on back orders and replacement frames.
- Transmit outsourced glass orders, specialty jobs, mirrors and premium 1.74 index material jobs to outsource lab though our internal systems.
- Runs archive reports
- Records hourly processing numbers
- Monitors E-mail and Interoffice communication system
- Other duties as required.
Do you qualify?
High School Diploma, some college preferred.
Two to three years experience in order entry preferably in the optical industry
Must be proficient in the use of Excel and Word
Ability to enter information in the internal system or other SAP based software accurately
Ability to process orders swiftly to avoid bottlenecks
Ability to recognize missing or invalid information on work orders
Good communication skills
Ability to work under pressure and multitask
Knowledge of lens availabilities and troubleshooting ordering issues within systems.
Good understanding of lab entry systems to perform various task
Fulfills the function of preparing jobs with proper orders to go through the production line in a manner that will result in the job passing the first time through, as per the customer's demand.
The annual pay range for this position is $38,000 - $48,000The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.This position is also eligible for a performance bonus. ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.
We have amazing benefits to support you as an employee at ZEISS!
- Employee Assistance Program
- Paid time off including vacation, personal, and sick days
ZEISS is an equal opportunity employer.
Fulfills the function of preparing jobs with proper orders to go through the production line in a manner that will result in the job passing the first time through, as per the customer's demand.
The annual pay range for this position is $38,000 - $48,000The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.This position is also eligible for a performance bonus. ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.
Your ZEISS Recruiting Team:
Jo Anne Mittelman
As part of our recruitment process, we currently do not use Artificial Intelligence (AI) to assess applications or make hiring decisions. This job posting is for an existing vacancy.
Accommodation
ZEISS is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices. Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.