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Entry Client Representative Jobs in Massachusetts

IME RESOURCES LLC

Client Coordinator (32447)

Norwood, MA · Remote

$17 - $19/hr

... representative acting on behalf of a client. This position is responsible for data preparation, data entry, data tracking, documentation and filing. All duties are handled with a high degree of ...

IME RESOURCES LLC

Client Coordinator (32609)

Norwood, MA · Remote

$17/hr

... representative acting on behalf of a client. This position is responsible for data preparation, data entry, data tracking, documentation and filing. All duties are handled with a high degree of ...

Foundation Medicine

Client Services Associate

Boston, MA · Hybrid

$42K - $53K/yr

The Client Services Representative is responsible for responding to and resolving a wide range of ... General knowledge of Microsoft Office; computer proficiency, strong data entry and typing skills

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All JobsEntry Client Representative JobsEntry Client Representative Jobs in Massachusetts

Entry Client Representative information

What does a client representative do?

A client representative acts as the primary point of contact between a company and its clients, handling inquiries, resolving issues, and ensuring customer satisfaction. They often communicate via phone, email, or in person and may use customer management software to track interactions and service requests.

What is the difference between Entry Client Representative vs Customer Service Associate?

AspectEntry Client RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; some roles may prefer customer service experienceHigh school diploma; customer service experience often preferred
Work EnvironmentOffice setting, client-facing interactions, financial or service industriesRetail, call centers, retail stores, service industries
Employer & Industry UsageFinancial institutions, corporate client servicesRetail, telecommunications, hospitality
Search & Comparison IntentRoles involving client interaction, account managementCustomer support, front-line service roles

The Entry Client Representative and Customer Service Associate roles share similarities in customer interaction and work environments but differ mainly in industry focus and responsibilities. Entry Client Representatives typically handle client accounts in financial or corporate settings, requiring more specialized knowledge, while Customer Service Associates work in retail or service sectors, focusing on general customer support.

Is CSR a stressful job in BPO?

A Customer Service Representative (CSR) in a BPO environment often faces stress due to high call volumes, performance targets, and handling difficult customer interactions. Managing stress requires good communication skills, patience, and the ability to stay calm under pressure, which are essential for success in the role.

What are some common challenges faced by Entry Client Representatives, and how can they be overcome?

Entry Client Representatives often face challenges such as managing high volumes of client inquiries, adapting to different client personalities, and quickly learning product or service details. To overcome these, it's helpful to develop strong organizational skills, actively listen to client needs, and seek guidance from experienced team members. Regular training sessions and open communication within the team can also enhance problem-solving abilities and improve overall client satisfaction.

What jobs pay 4000 a week without a degree?

An Entry Client Representative typically does not earn $4,000 a week without experience or specialized skills. High-paying roles that can reach this level without a degree are rare and often involve sales, real estate, or commission-based positions where performance significantly impacts income. Most roles offering such pay require strong communication skills, industry knowledge, or certifications, and may involve variable income based on results.

What are Entry Client Representatives?

Entry Client Representatives are professionals who act as the first point of contact between a company and its clients. They handle customer inquiries, provide information about products or services, and resolve basic issues to ensure customer satisfaction. Typically, this role involves communication via phone, email, or chat, and requires strong interpersonal and problem-solving skills. Entry-level positions are designed for individuals new to the field, offering training and opportunities for advancement within client relations or customer service departments.

What are the key skills and qualifications needed to thrive as an Entry Client Representative, and why are they important?

To thrive as an Entry Client Representative, you generally need strong interpersonal skills, problem-solving abilities, and at least a high school diploma or equivalent. Familiarity with CRM software, basic office applications, and telephone systems is often required. Exceptional communication, patience, and active listening help representatives build rapport and effectively address client concerns. These skills are crucial for delivering excellent customer service, maintaining client satisfaction, and supporting business growth.

How can I make 2000 a week working from home?

An Entry Client Representative can potentially earn $2,000 a week by handling high-volume client interactions, providing excellent customer service, and working flexible hours. Increasing earnings may involve gaining specialized skills, certifications, or working for companies that offer commission or performance-based incentives.
What are popular job titles related to Entry Client Representative jobs in Massachusetts? For Entry Client Representative jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Entry Client Representative jobs in Massachusetts look for? The top searched job categories for Entry Client Representative jobs in Massachusetts are:
Entry Client Representative jobs near you

Security Operations Manager ($92,892/year)

Securitas Services

Boston, MA

$92K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 18 days ago

Securitas rating

6.0

Company rating: 6.0 out of 10

Based on 990 frontline employees who took The Breakroom Quiz

64th of 114 rated security

Job description

JOB SPECIFICATIONS:

Title: Security Operations Manager

Environment: Corporate

Location: Boston, MA (Seaport)

Salary: $92,892/year

Schedule: Tuesday-Thursday (9am-5pm) + Friday-Saturday (6am-2pm). This is a Salaried position that requires FLEXIBILITY when operationally needed. 

Operations Manager
 
Securitas plays an essential role for our clients and in society. The Operations Manager position helps maintain a safe and secure environment for our clients by managing the security services and related operations provided to an assigned group of smaller accounts including client service and problem resolution, service enhancement and expansion, new business development, operational effectiveness, preparation of post orders, staffing, scheduling, supervision and training.

As an Operations Manager you will be performing a variety of management functions for assigned accounts; while providing lead direction to Security Supervisors on requirements, priorities of work and coordinating any necessary needs of the site. If you have experience in positions like Operations Manager, Site Supervisor or Account Manager this role is a great fit for you.

 
Job Summary:

Under the direction of the Senior Security Lead, the Operations Manager provides direct supervision for Shift Supervisors and Officers. Acts as a liaison between Securitas and the client in the absence of the Security Services Director. Observes and reports activities and incidents, providing for the security and safety of client property and personnel. Prepares and coordinates staffing and scheduling. Preserves order and may act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises.

Essential Job Functions:

Performs the duties of a Security Officer in accord with post orders and company policy
Provides lead direction at assigned Client site(s); acts to ensure that post orders are followed, that established tours are completed, and that adequate reports are filed; notifies proper authorities and client in emergency situations
May counsel and discipline personnel as appropriate; seeks advice from company management or designated Client representatives as appropriate; meets personally with employees and documents counseling and disciplinary actions
Assists in the training of Security Officers and review of post orders
Assists in the submission of payroll and personnel information to the company as designated
In conjunction with company management or designated company representatives acts to ensure adequate security coverage of all posts
Prepares, files and submits various reports as required
Inspects posts as scheduled and meets with subordinates to outline tasks and responsibilities
Meets with authorized Client representatives as scheduled or as needed to provide assurance that all security requirements are being met and to provide quality customer service
Project management as assigned by the Security Services Director or client representative
Utilizing established resources, works to reduce over-time and has a thorough understanding of client contract and financial obligations
 

 

 
MINIMUM QUALIFICATIONS AT ENTRY 
Additional qualifications may be specified and receive preference, depending upon the nature of the position. 

 
MINIMUM HIRING STANDARDS:
Must be at least 18 years of age. 
Must have a reliable means of communication (i.e., pager or phone). 
Must have a reliable means of transportation (public or private). 
Must have the legal right to work in the United States. 
Must have the ability to speak, read, and write English. 
Must have a High School Diploma or GED.
Must be willing to participate in the Company's pre-employment screening process, including drug screen and background investigation. 

 
Education/Experience: Associate's Degree and 3 years of responsible experience in the security industry and/or business management, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Additional relevant experience can be substituted for the required education on the basis of one calendar year of experience for one academic year of education. 

 
Competencies (as demonstrated through experience, training, and/or testing): 
If required for assigned accounts, must be able to meet and continue to meet any applicable state, county and municipal licensing requirements for Security Officers. 
Must be able to meet and continue to meet requirements for specific skills, certifications or authorizations specified for the assigned accounts. 
Knowledge of security operations and procedures. 
Knowledge of supervisory practices and procedures.
Skill in staff supervision, including assigning work and providing training and discipline. 
Ability to provide positive direction and motivate performance.
Understanding of a variety of security and safety devices and controls. 
Ability to track and maintain schedule assignments. 
Ability to maintain professional composure when dealing with unusual circumstances. 
Knowledge of business operations management and human resources administration.
Use of personal computer and spreadsheet software. 
Ability to synthesize business/financial data and develop recommendations.
Planning, organizing and leadership skills. 
Oral and written communications skills.
Strong customer service and service delivery orientation. 
Ability to interact effectively at various social levels and across diverse cultures.
Ability to be an effective leader and member of project teams. 
Ability to take initiative and achieve results.
Ability to carry out multiple assignments concurrently. 
Ability to adapt to changes in the external environment and organization.

 
  WORKING CONDITIONS (Physical/Mental Demands): With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include: 
Maintaining composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations. 
Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey. 
Ability to handle multiple tasks concurrently. 
Handling and being exposed to sensitive and confidential information. 
May require regular use of vehicle and frequent travel in the performance of duties. 
Regular talking and hearing.
Frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds.
Walking, reaching with hands and arms, stooping, kneeling, crouching and crawling.
Close vision, distance vision, and ability to adjust focus.
Conducting oral presentations and group meetings.
Directing, motivating, training, coaching, and disciplining staff in a positive manner. 
Reading and analyzing reports and financial data, including related computer usage. 
Responding on an on-call basis to emergencies and incidents at all hours.

 

"Securitas is committed to diversity, equity, inclusion and belonging in the workplace.  All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic."

#MetroBoston 


 

 

 
Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.

Benefits include: 
  • Retirement plan
  • Employer-provided medical and dental coverage
  • Company-paid life insurance
  • Voluntary life and disability insurance
  • Employee assistance plan
  • Securitas Saves discount program
  • Paid holidays
  • Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.
Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.
Our Company Mission:
Securitas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.

Our Values:
Securitas' core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.

Integrity:
Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don't compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information. 

Vigilance:
Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don't. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers' premises.

Helpfulness:
As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.

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