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Entry Client Representative Jobs in Maryland (NOW HIRING)

Element

Order Entry Administrator

Cockeysville, MD · On-site

$24 - $31.25/hr

Perform technical review of client PO's to ensure compliance. Salary: $24- $31.25/hr DOE ... The requirements listed below are representative of the knowledge, skill, and/or ability required.

FLAVOR & FRAGRANCE

Customer Care Representative

Essex, MD · On-site

$15.25 - $20.75/hr

This position is much more than a traditional order entry role. While order processing is a ... Essential for managing client inquiries, resolving issues, and optimizing the client experience.

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Entry Client Representative information

What is an entry client representative?

Entry Client Representatives are professionals who act as the first point of contact between a company and its clients. They handle customer inquiries, provide information about products or services, and resolve basic issues to ensure customer satisfaction. Typically, this role involves communication via phone, email, or chat, and requires strong interpersonal and problem-solving skills. Entry-level positions are designed for individuals new to the field, offering training and opportunities for advancement within client relations or customer service departments.

What are the key skills and qualifications needed to thrive as an entry client representative?

To thrive as an Entry Client Representative, you generally need strong interpersonal skills, problem-solving abilities, and at least a high school diploma or equivalent. Familiarity with CRM software, basic office applications, and telephone systems is often required. Exceptional communication, patience, and active listening help representatives build rapport and effectively address client concerns. These skills are crucial for delivering excellent customer service, maintaining client satisfaction, and supporting business growth.

What are some common challenges faced by entry client representatives, and how can they be overcome?

Entry Client Representatives often face challenges such as managing high volumes of client inquiries, adapting to different client personalities, and quickly learning product or service details. To overcome these, it's helpful to develop strong organizational skills, actively listen to client needs, and seek guidance from experienced team members. Regular training sessions and open communication within the team can also enhance problem-solving abilities and improve overall client satisfaction.

What is the difference between Entry Client Representative vs Customer Service Associate?

AspectEntry Client RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; some roles may prefer customer service experienceHigh school diploma; customer service experience often preferred
Work EnvironmentOffice setting, client-facing interactions, financial or service industriesRetail, call centers, retail stores, service industries
Employer & Industry UsageFinancial institutions, corporate client servicesRetail, telecommunications, hospitality
Search & Comparison IntentRoles involving client interaction, account managementCustomer support, front-line service roles

The Entry Client Representative and Customer Service Associate roles share similarities in customer interaction and work environments but differ mainly in industry focus and responsibilities. Entry Client Representatives typically handle client accounts in financial or corporate settings, requiring more specialized knowledge, while Customer Service Associates work in retail or service sectors, focusing on general customer support.

What are popular job titles related to Entry Client Representative jobs in Maryland?

For Entry Client Representative jobs in Maryland, the most frequently searched job titles are:

What job categories do people searching Entry Client Representative jobs in Maryland look for?

The top searched job categories for Entry Client Representative jobs in Maryland are:

What cities in Maryland are hiring for Entry Client Representative jobs?

Cities in Maryland with the most Entry Client Representative job openings:

Entry Client Representative jobs near you
Infographic showing various Entry Client Representative job openings in Maryland as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 13% Part Time, and 6% Contract. Highlights an 78% Physical, 4% Hybrid, and 18% Remote job distribution.

Client Service Representative

Buckeystown, MD

Buckeystown Veterinary Hospital
11 - 50 employees
Learn more about Buckeystown Veterinary Hospitalexternal

$14.75 - $20.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Job description

Client Service Representative

Position Summary: 

The Client Service Representative (CSR) plays a vital role in creating a positive first and lasting impression for our clients and their pets. The CSR is responsible for delivering exceptional service both in person and over the phone, handling client interactions with professionalism, empathy, and care. This position supports the smooth operation of the hospital by managing client communications, maintaining accurate records, and assisting the veterinary team in providing outstanding patient care. 

Primary Responsibilities: 

  • Greet clients and patients warmly, providing professional, empathetic, and attentive service while answering in-person inquiries promptly. 
  • Complete patient check-in and check-out efficiently while serving as a liaison with hospital staff and communicating real-time patient status and flow changes. 
  • Maintain client communications via phone, email, and mail, including follow-ups and thank-you messages. 
  • Schedule, confirm, and forward book appointments, routing requests appropriately; triage patients based on urgency. 
  • Communicate clearly about hospital services, wellness care, vaccinations, diagnostics, surgical aftercare, and specialty packages. 
  • Handle sensitive situations (e.g., euthanasia, test results, payments) with tact and professionalism. 
  • Maintain accurate patient records, request and attach prior records, and ensure charges are captured. 
  • Complete cash reconciliation, end-of-day financial tasks, and bank deposits while accurately processing payments and refunds, including transactions through Care Credit and credit card terminals. 
  • Fill veterinary prescriptions accurately and provide instructions to clients. 
  • Assist with over-the-counter product sales and maintain inventory. 
  • Support veterinarians, technicians, and Practice Manager with patient care and administrative tasks. 
  • Maintain a clean, organized, and safe hospital environment; follow safety and hygiene protocols. 
  • Participate in opening, closing, and weekend duties as assigned. 
  • Perform all other duties as assigned.   

Qualifications: 

  • High school diploma or equivalent required. 
  • Previous experience working with animals preferred; veterinary or animal care background strongly valued. 
  • Basic computer proficiency, including the ability to use computer systems, email, practice management software, Microsoft Office applications, and basic scheduling tools. 
  • Accurate data entry and record-keeping skills. 
  • Able to perform basic math for cash handling, billing, and appointment management. 
  • Manual dexterity required for typing, filing, and handling patients or supplies. 
  • Strong written and verbal communication skills; able to communicate clearly with clients, team members, and veterinarians. 
  • Demonstrated ability to provide professional, empathetic, and client-focused service while maintaining composure in high-stress or emotionally challenging situations. 
  • Ability to lift and carry up to 50 pounds and safely handle animals up to 130 pounds. 
  • Comfortable sitting, standing, walking, bending, and kneeling for extended periods throughout the workday.  
  • Professional, neat appearance consistent with hospital standards. 

Hours:  

  • Must be able to work a flexible schedule and be available for scheduling during all hours the practice is open to support hospital operations 

Compensation and Benefits: 

  • We offer a comprehensive benefits package that includes medical, dental, and vision coverage. In addition, employees are eligible to participate in our 401(k) retirement plan. Other benefits include paid time off, paid holidays and access to employee assistance program. 

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