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Entitlement Jobs in Minnesota (NOW HIRING)

Optomec Inc

Support Manager

Saint Paul, MN · Remote

Own SLA compliance and escalation processes; configure and enforce Milestones/Entitlements and automated alerts. * Interface with customers and stakeholders remotely for escalations, status updates ...

Optomec, Inc

Support Manager

Saint Paul, MN · On-site

Own SLA compliance and escalation processes; configure and enforce Milestones/Entitlements and automated alerts. * Interface with customers and stakeholders remotely for escalations, status updates ...

David Weekley Homes

Land Coordinator

Minneapolis, MN · On-site

Responsibilities include: * Assist Land Acquisition and Entitlement Managers with procurement of due diligence work as well as requesting and preparing all necessary paperwork for vendors and company ...

David Weekley Homes

Land Coordinator

Minneapolis, MN · On-site

Responsibilities include: * Assist Land Acquisition and Entitlement Managers with procurement of due diligence work as well as requesting and preparing all necessary paperwork for vendors and company ...

David Weekley Homes

Land Coordinator

Minneapolis, MN

Responsibilities include: * Assist Land Acquisition and Entitlement Managers with procurement of due diligence work as well as requesting and preparing all necessary paperwork for vendors and company ...

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Showing results 21-40

All JobsEntitlement JobsEntitlement Jobs in Minnesota

Entitlement information

See Minnesota salary details

$38.7K

$89.7K

$279.1K

How much do entitlement jobs pay per year?

As of Sep 9, 2026, the average yearly pay for entitlement in Minnesota is $89,710.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,600.00 and $85,200.00 per year, depending on experience, location, and employer.

What is an entitlement?

An Entitlement job typically involves managing access rights, permissions, and licenses for users within a system or organization. Professionals in this role ensure that employees or customers have the appropriate levels of access to software, data, or services based on their roles. They often work in IT, HR, or customer support, coordinating with various departments to enforce security policies. Their responsibilities may include auditing entitlements, resolving access issues, and implementing governance frameworks to prevent unauthorized access.

What are the typical responsibilities of someone working in an entitlement position?

Professionals in Entitlement roles are responsible for managing the process of securing permits and approvals needed for property development or land use changes. This often involves preparing detailed documentation, collaborating with architects, engineers, legal teams, and government agencies, and conducting site visits or public meetings as needed. Managing timelines and ensuring compliance with local zoning codes and environmental regulations are key aspects of the job. Being detail-oriented and proactive helps Entitlement specialists address challenges early and keep projects moving smoothly toward approval.

What are the key skills and qualifications needed to thrive in the entitlement position, and why are they important?

To thrive in an Entitlement role, you need a solid understanding of land use regulations, permitting processes, and property development, often supported by a degree in urban planning, real estate, or a related field. Familiarity with Geographic Information Systems (GIS), project management software, and local government permitting platforms is typically required. Strong communication, negotiation, and analytical skills help professionals coordinate effectively with stakeholders and navigate regulatory complexities. These abilities are crucial for ensuring successful project approvals and maintaining positive relationships with public agencies and private clients.

What is an entitlement coordinator?

An entitlement coordinator is a professional responsible for managing and verifying employee or client entitlements, such as benefits, access rights, or approvals within an organization. They often work with HR systems, ensure compliance with policies, and may use tools like entitlement management software to track and process requests efficiently.

What are the most commonly searched types of Entitlement jobs in Minnesota?

The most popular types of Entitlement jobs in Minnesota are:

Entitlement jobs near you
Infographic showing various Entitlement job openings in Minnesota as of August 2026, with employment types broken down into 88% Full Time, and 12% Part Time. Highlights an 88% In-person, 8% Hybrid, and 4% Remote job distribution, with an average salary of $89,710 per year, or $43.1 per hour.

Support Manager

Saint Paul, MN • Remote

Optomec Inc
See more jobs at Optomec Incexternal

Full-time

Re-posted 8 days ago

Job description

Description

Position Summary: Lead and manage field support operations and dispatch oversight without performing customer on-site visits. Own SLA performance, ticket lifecycle in Salesforce Service Cloud, technician coaching, vendor coordination, and customer-facing escalation communications handled remotely.

Key Responsibilities:


  • Oversee daily field operations: dispatch coordination, schedule management, monitor technician performance and on-site activity remotely.
  • Manage ticket lifecycle in Salesforce: ensure triage, accurate assignment, status updates, resolution      documentation, and timely closures.
  • Own SLA compliance and escalation processes; configure and enforce Milestones/Entitlements and automated alerts.
  • Interface with customers and stakeholders remotely for escalations, status updates, and major incidents      via phone/email/video.
  • Develop, document, and enforce SOPs, checklists, and field tooling best practices for technicians.
  • Coach, train, and evaluate field technicians; conduct performance reviews and drive first-time-fix improvements.
  • Oversee parts inventory and      vendor relationships; coordinate "waiting on parts" workflows and vendor SLAs.
  • Produce and present operational reports and dashboards (SLA compliance, MTTR, FTF rate, utilization, CSAT).
  • Lead post-incident reviews for P1/P2 incidents and implement corrective actions and knowledge-base updates.
  • Maintain safety, privacy, and compliance standards; ensure technicians follow on-site safety protocols.

Requirements

Required Qualifications:


  • 4+ years managing field service or technical support teams with      dispatch/field technicians.
  • Hands-on experience using      Salesforce Service Cloud (ticketing, flows, entitlements/milestones,      reports/dashboards).
  • Strong understanding of SLA      design/enforcement and escalation matrices.
  • Excellent remote customer-facing      communication skills; experience managing escalations virtually.
  • Proven coaching and      people-management skills.
  • Comfortable working remotely and      coordinating field activities without on-site customer visits.


Preferred Qualifications:


  • Experience with mobile field tools (Salesforce Mobile, Field Service Lightning).
  • Technical background in relevant equipment or systems serviced by your organization.
  • Experience with inventory/parts management and vendor coordination.
  • Certifications: ITIL Foundation or equivalent service management certification.


Core Skills:


  • Remote leadership and team development
  • Salesforce Service Cloud configuration & reporting
  • SLA management and escalation handling
  • Remote customer communication and stakeholder management
  • Analytical reporting and continuous improvement
  • Process documentation and knowledge management


Working Conditions:


  • No travel to customer sites. Occasional after-hours or on-call incident handling may be required.



To Apply: Submit resume and brief cover letter highlighting field service management experience and Salesforce Service Cloud expertise.

Apply