Entertainment Operations Manager Jobs in Columbus, GA

Position: SVP, Field Operations Strategy and Operational Excellence

Who we are: 

Since 1995, Mediacom Communications has grown to become the 5th largest cable operator in the United States and a leading gigabit broadband provider to smaller markets. With a team of over 3,900 dedicated professionals, we are committed to bridging the digital divide between America's major cities and its smaller regions. Our fiber-rich network allows us to deliver high-speed data, video, phone, and mobile services to over 3 million households and businesses across 22 states. 

At Mediacom, we are passionate about growth and innovation. We offer faster, more reliable internet service, expanded digital and HD TV choices, and advanced home security and phone solutions. As we continue to expand, we strive to remain at the forefront of delivering cutting-edge entertainment, communications, and internet products. This year, we proudly launched our new mobile phone network, further enhancing our commitment to providing innovative and comprehensive services.

To achieve this, Mediacom Communications seeks talented professionals to partner with us to meet these challenges and realize what we can imagine. Take the next step toward a dynamic and rewarding career with Mediacom Communications. Learn more about us at mediacomcable.com

Position Overview: 

The Senior Vice President of Field Operations Strategy & Operational Excellence is responsible for defining the enterprise operating strategy, governance, standards, and performance management framework for Mediacom's field operations. While Area Directors and VPs retain ownership of day-to-day execution, this executive ensures every market consistently delivers safe, reliable, efficient, and customer-focused operations.

This leader will establish the enterprise operating system that enables field excellence by driving standardization, operational discipline, service assurance, capital governance, operational excellence, and continuous improvement. Success will be measured by improvements in network reliability, service quality, customer experience, operational efficiency, capital effectiveness, and execution consistency across the enterprise.

Position Responsibilities:

Field Operations Strategy

                    Define the long-term operating strategy for Mediacom's field organization, ensuring enterprise consistency while empowering Regional General Managers to execute locally.

                    Establish enterprise standards, operating procedures, governance, and best practices that improve safety, quality, productivity, customer experience, and financial performance.

                    Identify and implement leading operational practices, emerging technologies, and innovative operating models that improve field performance and scalability.

Service Delivery & Network Reliability

• Establish enterprise performance standards for installation quality, service restoration, network reliability, preventative maintenance, dispatch operations, and customer service delivery.
• Develop operational scorecards and governance routines that provide visibility into field performance, identify operational gaps, and drive accountability across every market.
• Partner with Regional General Managers through structured operational reviews, benchmarking, and performance improvement plans that accelerate operational excellence.
• Standardize operational practices that improve network availability, reduce customer-impacting events, improve first-time quality, and accelerate restoration performance

Construction & Capital Delivery

• Establish enterprise governance for construction execution, contractor management, capital delivery, and infrastructure project performance.
• Develop standards that improve construction quality, project execution, forecasting accuracy, capital efficiency, and return on invested capital.
• Partner with Engineering, Finance, and Regional General Managers to ensure construction projects are delivered safely, efficiently, and consistently across the enterprise.

Operational Excellence & Continuous Improvement

• Lead enterprise initiatives that simplify operations, eliminate waste, improve technician productivity, and create scalable operating practices.
• Implement best-in-class performance management disciplines, operational benchmarking, root-cause analysis, Lean methodologies, and continuous improvement programs across all field organizations.
• Champion automation, AI, workforce optimization, and digital capabilities that improve productivity, dispatch efficiency, service quality, and operational decision-making.
• Identify and replicate best practices across markets while ensuring consistent execution and accountability throughout the enterprise.

Enterprise Program Management Office (PMO)

• Lead the Enterprise PMO, ensuring strategic initiatives are effectively prioritized, governed, and executed with measurable business outcomes.
• Establish project governance, portfolio management, executive reporting, resource planning, and risk management disciplines that improve enterprise execution.
• Drive cross-functional accountability for transformational initiatives while ensuring strategic priorities remain aligned with company objectives.

QUALIFICATIONS

                    Bachelor's degree in Engineering, Business, Operations, or a related discipline; advanced degree preferred.

                    15+ years of progressive leadership experience in broadband, telecommunications, cable, wireless, or large-scale field operations.

                    Proven success leading enterprise operational transformation, field operations strategy, or technical operations organizations.

                    Deep understanding of network operations, service delivery, construction, capital management, operational excellence, and performance governance.

                    Demonstrated ability to influence leaders within a matrixed organization while driving enterprise-wide accountability and consistency.

                    Exceptional executive communication, organizational leadership, and change-management skills.

LEADERSHIP COMPETENCIES

                    Enterprise mindset with strong operational discipline.

                    Strategic thinker with exceptional execution focus.

                    Data-driven leader with a passion for operational excellence and customer experience.

                    Proven ability to build governance while empowering local leadership.

                    Collaborative leader who develops talent, builds trust, and drives accountability.

                    Continuous improvement mindset with experience leveraging automation, AI, and technology to improve operational performance.

SUCCESS MEASURES

Within the first 12 months, this leader will:

• Establish a consistent enterprise operating model for Field Operations across all markets.
• Improve network reliability, service quality, customer experience, and operational consistency through standardized governance and performance management.
• Increase technician productivity and operational efficiency through process simplification, automation, and adoption of best practices.
• Strengthen construction governance and capital delivery, improving project quality, execution, and return on investment.
• Build a world-class Enterprise PMO that consistently delivers strategic initiatives on time, within scope, and with measurable business outcomes.
• Create a culture of accountability where operational performance is transparent, benchmarked, and continuously improving while preserving Regional General Manager ownership of execution and results.

Disclaimer: The salary range for this position is $300,000 - $360,000.00. When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses.

Company Benefits: 

At Mediacom, we believe that your success is our success, providing you the Power to Succeed in your career. That's why we offer a comprehensive benefits package designed to support and enhance both your personal and professional life. You'll find many advantages to joining the Mediacom team such as:

• Comprehensive Health Coverage: Including health, vision, and dental insurance to keep you and your family healthy.
• Education Enrichment: Up to $5,000 per year for professional development and educational advancement.
• 401(k) Retirement Plan: With a generous company match to help you plan for your future.
• Paid Time Off: Including vacation, holidays, and flexible paid time off to ensure work-life balance.
• Employee Discounts: Enjoy discounts on Mediacom services where available or receive a reimbursement for internet/cable services in areas where Mediacom isn't offered.
• Ongoing Training and Professional Development: To help you grow in your career and achieve your professional goals.
• And Much More: Additional benefits and perks!

Join the Mediacom team and experience how we're committed to your career growth and overall well-being.

Our Awards: Mediacom is proud to have received the following recognitions: 2024, 2023, 2022, and 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)'s 2021 Social Impact Award. 

Who you are matters here: 

Mediacom Communications Corporation is an Equal Opportunity/Affirmative Action Employer. We are committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Mediacom Communications Corporation prohibits discrimination and harassment based on race, national origin, religion, age, color, sex, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations.