Enterprise Infrastructure Manager Jobs (NOW HIRING)

Description

Enterprise Infrastructure Service Manager 25 Amica Way, Lincoln, RI 02865

Thank you for considering Amica as part of your career journey, where your future is our business. At Amica, we strive to build a culture of belonging where employees are encouraged to share their unique experience to enrich our workplace, strengthen our company’s mission and broaden our vision of what’s possible. We’re focused on creating a workplace that works for all. We’ll continue to provide training, guidance, and resources to make Amica a true place of belonging for all employees. Want to learn more about our commitment to diversity, equity, and inclusion? Visit ourDEI pageto read about it! As a mutual company, our people are our priority. We seek differences of opinion, life experience and perspective torepresentthe diversity of our policyholders and achieve the best possible outcomes.

This is a full-time position based on a 37.5-hour work week. The starting annual salary is between$133,173 -$183,113 based onthe levelofpreviousexperience. In addition, hired applicants will be eligible for the company’s annual variable incentive paid based on company performance.

This role ispreferred hybrid onsite in our Lincoln, RI office, butopen to full-time remotework.Our normal business hours are 8am – 5pm Eastern Time.

This role does not currently offer employment visa sponsorship.

OurLincolnRI office is seeking an Enterprise Infrastructure Service Manager who will beaccountable for the service provided by the Enterprise Infrastructure Team, including the short and long-term technical strategy for the service and operational readiness.Assistwith adding to the backlog and ensure the team effectively prioritizes the backlog by providing information to them whileassistingwithcross-teamcommunication, where needed, to enable necessary business outcomes. Ensure break/fix work is completed and successfully deployed to production.Drive andencourage implementingcontinuous process improvements to proactively enhancethe reliability of the infrastructure.Work with the service team as a servant leader to enable team ownership of the processes.

• Oversee and direct team personnel to provide effective andtimelysolutions to support corporate strategic direction.
• Responsiblefor the continuous performance monitoring, training, and professional development needs of team members working to support the service. Collaborate with IT Talent Specialists as needed.
• Collaborate and communicate within the CIS organizational structure including:
  • Working cooperatively and collaboratively with theServiceDesk Incident Coordinators.
  • Collaborating with the service consumer including Application Managers, Service Managers, ProductOwnersand Stakeholders to understand service needs and align strategy appropriately.
  • Partner with Enterprise Cybersecurity to ensure security policies and standards are met.
  • Collaboratewith the Disaster Recoveryteamto ensure Disaster Recovery Plans are up todateand testing meets the required Recovery Time Objective and Recovery Point Objective.
  • Work with the Asset Management Service Owner and Vendor Management Service Manager to ensure weare in compliance withvendor contracts and licensing.
  • Communicatefrequentlywith Service Managers, Application Managers and others as needed.
• Oversee theday-to-dayoperational support for the service including:
  • Daily production support as well as incident and response management for major incidents. This includes following all ITIL standards and SLAs.
  • Responsiblefor keeping physical servers, storage, virtual server infrastructure,Active Directory, traffic managers, appliances,cloud instances,and other infrastructure items upgraded and supportable.This includes awareness of new versions, upgrades, fix packs, security patches, end of support dates, and end of life dates, as well as adding this work to the backlog.
  • Ensureservice meets or exceeds standards for performance and up time.
  • Conduct impact analysis for degradation or unavailability of service.
  • Ensuretechnical documentation is up to date.
  • Responsiblefor the lifecycle of assets that makeup the service.
  • Responsibleformaintainingeffective internal controls and executing risk and control procedures.
  • Responsiblefor collaborating across teams to align the work in process for the service.
  • Relationship manager forthe servicevendors.
• Create and drive theshort- and long-termservice strategy while aligning with cross functional partners including:
  • Awareness of anddriving tonew technology, tools, upgrades, and integrations.
  • Aligning with the Tech Strategy Office to ensure direction works with the overall technical strategy.
  • Keeping communication open with service consumers.
• Proactive about developing, encouraging,and implementing continuous process improvements by:
  • Driving reliability and performance.
  • Encouraging enhanced alerting,monitoringand automation.
• May be called upon to handle other duties asrequired.

• Bachelor's degree and 5+ years of experience managing/coordinating projects and/or teams, or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
• 5+ years’ experience understanding key infrastructure technologies and associated architectural considerations.
  • Deep and broad understanding/experience with hyperconverged infrastructure (HCI), virtualization (VMWare VCF and/or Nutanix), LDAP (Activedirectory and Entra),certificate management (Venafi), server operating systems (Windows, Linux, containerization), public cloud providers (AWS and Azure),logging/monitoringplatforms (SplunkandLogicMonitor)automation/orchestration platforms (Intune, Ansible, SCCM)and services (DNS/DHCP/File Server).
• Experience with vendor management or interaction with vendors.
• Possess strong conflict-resolution skills; Able to take control ofdifficult situations; Persevere even during resistance and setbacks with a focus on a successful outcome.
• Solid oral and written communication and interpersonal skills across all levels of the organization, including senior leadership. Relate well to others, easy toapproachand quickly build strong professional relationships.Maintaina high levelof diplomacy and the ability to see and rationalize multiple points of view; well respected by others.
• Able to maketimelydecisions and solve problems in afast-paced, high expectation environment.
• Possess proven leadership abilities. Encourage and promote quality,ingenuityandtimelywork.Set goals and visions to inspire others to perform at a higher level and to embrace change.Hold employees accountable and give actionable feedback.
• High attention to detail and proactive infollowing up.
• Highly adaptable, with a continuous improvement mindset and an ability to support and drive change.
• Committed to increasing functional and technical knowledge and continuous learning, including but is not limited to self-teaching, trainingsessionsor seminars with a focus on expanding knowledge beyond the current role.
• Hold, activelypursueor willing to pursue relevant certifications for the application as well as ITIL certification.

• Medical, dental, vision coverage, short- and long-term disability, and life insurance
• Paid Vacation – you will receive at least 13 vacation days in the first 12 months, amounts could be greater depending on the role.While able to use prior to accrual, vacation time willaccruemonthly.
• Holidays - 14 paid holidays observed
• Sick time - 6 days sick time at hire, 6additionaldays sick time at90 daysof employment
• Generous 401k with company match and immediate vesting.Additionally, annual 3% non-elective employer contribution
• Annual Success Sharing Plan - Paid to eligible employees if company meets or exceeds combined ratio,growthand/or service goals
• Generous leave programs, including paid parental bonding leave
• Student Loan Repayment and Tuition Reimbursement program
• Generous fitness and wellness reimbursement
• Employee community involvement
• Strong relationships, lifelong friendships
• Opportunities for advancement in a successful and growing company

Amica conducts background checks which includes a review of criminal, educational, employment and social media histories, and if the role involves use of a company vehicle, a motor vehicle or driving history report. The background check will not beinitiateduntil after a conditional offer of employment is made and the candidate accepts the offer. Qualified applicants with arrest or conviction records will be considered for employment.

The safety and security of our employees and our customers is a top priority. Employees may have access to employees’ and customers’ personal and financial information in order to performtheir jobduties. Candidates with a criminal history that imposes a direct or indirect threat to our employees’ or customers’ physical,mentalor financial well-being may result in the withdrawal of the conditional offer of employment.

Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.

Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.

Amica Mutual Insurance Company is committed to protecting job seekers from recruitment fraud. We never request sensitive personal information or payment during the interview process. All legitimate job opportunities are listed on our official careers site:https://careers.amica.com. Learn more in the "Is Amica hiring?" section of ourFAQ.

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