Enrolment Services Advisor Jobs (NOW HIRING)

By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.

Why join the Harvard Faculty of Arts and Sciences?

The Faculty of Arts and Sciences (FAS) is the historic heart of Harvard University. It is the home of Harvard's undergraduate program (Harvard College, founded in 1636) as well as all of Harvard's Ph.D. programs (the Harvard Kenneth C. Griffin Graduate School of Arts and Sciences, founded in 1872), Harvard Athletics and the Division of Continuing Education. The 40 academic departments and 30+ centers of the FAS support a community unparalleled in its academic excellence across the broadest range of liberal arts and sciences disciplines. Together, the FAS seeks to foster an environment of ambition, curiosity and shared commitment to knowledge and truth that elicits excellence from all members of our community and prepares the next generation of leaders through a transformative educational experience.

Job Summary: Lead registrar operations including enrolment services, academic planning, technology solutions implementation, and policy development.
Job-Specific Responsibilities:

• Act as a key business process and student systems liaison to our constituents including Harvard University Information Technology (HUIT), Harvard College, and the Griffin Graduate School of Arts and Science (GSAS); guide and prioritize reinvention of existing processes across all sub-units in the FAS Registrar's Office including Academic Planning, Enrollment Services, and Information & Records Management
  In collaboration with the Registrar leadership team, contribute to the unit's overall strategic plan; propose robust solutions to FAS complex business needs;
  Serve as point of escalation for review of data requests related to student records and course information; conduct data reporting and analysis across registrar portfolios; develop expertise regarding security roles and access to student information systems;
   
• provide support for EMS room reservation system
   
• Serve as primary facilitator of critical training for new employees and advise Business Analysts (BA) in the Registrar's Office on data governance best practices across teams; conduct collaborative Registrar Business Analyst peer group meetings and support mentorship opportunities

• Lead complex user acceptance testing efforts for the student information system and other processes. Ensure that documentation, configuration, and testing of enhancements and fixes meet established deadlines.

• Act as dedicated Business Analyst for Academic Planning unit needs regarding reporting, process reinvention, student information systems training

Working Conditions:

• Work is performed in an office setting

Basic Qualifications:

• Bachelor's degree or equivalent work experience required
• Minimum of 7 years' relevant work experience

Additional Qualifications and Skills:

• Bachelor's degree in statistics, business analytics, computer science, information technology or related field

• Master's degree in statistics, business analytics, computer science, information technology, higher education administration or related field
• 7+ years of post-secondary work experience with 3 to 5 years in business analysis, project management, registrar or other higher education unit;
• Experience using data for decision-making, reporting, and analysis
• Experience using Peoplesoft Campus Solutions and its various modules and tools, and/or other student information systems
• Strong communication skills
• Demonstrated team performance and leadership skills, service mindset approach, and the ability to act as a trusted advisor

Certificates and Licenses:

Completion of Harvard IT Academy specified foundational courses (or external equivalent) preferred

• Standard Hours/Schedule: 35 hours per week
• Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position
• Pre-Employment Screening: Identity, Education

Work Format Details

This position has been determined by school or unit leaders that some of the duties and responsibilities can be effectively performed at a non-Harvard location. The work schedule and location will be set by the department at its discretion and based upon operational needs. When not working at a Harvard or Harvard-designated location, employees in hybrid positions must work in a Harvard registered state in compliance with the University's Policy on Employment Outside of Massachusetts. Additional details will be discussed during the interview process. Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Salary Grade and Ranges

This position is salary grade level 058. Please visit Harvard's Salary Ranges to view the corresponding salary range and related information. 

Benefits

Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to: 

• Generous paid time off including parental leave 
• Medical, dental, and vision health insurance coverage starting on day one 
• Retirement plans with university contributions 
• Wellbeing and mental health resources 
• Support for families and caregivers 
• Professional development opportunities including tuition assistance and reimbursement 
• Commuter benefits, discounts and campus perks 

Learn more about these and additional benefits on our Benefits & Wellbeing Page. 

EEO/Non-Discrimination Commitment Statement

Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.

Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non-discrimination policy. Harvard's equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.