ZipRecruiter

Log In

1

Enrollment Services Associate Jobs in Ohio (NOW HIRING)

Tri-C

Enrollment Center Representative

Parma, OH · On-site

Associate Director, Enrollment Services Recruitment Type: External/Internal Requisition ID: req6914 Employment Type: Part-Time Support Staff Union Position: Union Work Schedule: Monday 10am ...

powerwell

Member Services Associate

Mount Carmel, OH · On-site

The Member Services Associate is responsible for providing the highest level of customer service to members, guests and prospects of the facility, as well as, membership information, enrollment ...

powerwell

Member Services Associate

Cincinnati, OH · On-site

The Member Services Associate is responsible for providing the highest level of customer service to members, guests and prospects of the facility, as well as, membership information, enrollment ...

powerwell

Member Services Associate

Cincinnati, OH · On-site

The Member Services Associate is responsible for providing the highest level of customer service to members, guests and prospects of the facility, as well as, membership information, enrollment ...

powerwell

Member Services Associate

Cincinnati, OH

The Member Services Associate is responsible for providing the highest level of customer service to members, guests and prospects of the facility, as well as, membership information, enrollment ...

next page

Showing results 1-20

All JobsEnrollment Services Associate JobsEnrollment Services Associate Jobs in Ohio

Enrollment Services Associate information

What is an enrollment services associate?

Enrollment Services Associates are administrative professionals who assist students and prospective students with the enrollment process at educational institutions. They provide information about admissions, registration, financial aid, and academic requirements. These associates often serve as the first point of contact for students, helping them navigate paperwork, deadlines, and policies. Their role is crucial in ensuring that students have a smooth and efficient enrollment experience.

What are the key skills and qualifications needed to thrive as an enrollment services associate?

To thrive as an Enrollment Services Associate, you need strong organizational skills, attention to detail, and a background in customer service, often supported by a bachelor's degree or relevant administrative experience. Familiarity with student information systems (SIS), CRM platforms, and data entry tools is typically required. Excellent interpersonal communication, problem-solving abilities, and patience are standout soft skills in this role. These competencies ensure accurate enrollment processing, positive student experiences, and efficient workflow in educational settings.

What is the difference between Enrollment Services Associate vs Admissions Coordinator?

AspectEnrollment Services AssociateAdmissions Coordinator
Required CredentialsHigh school diploma or equivalent; some roles may prefer associate degreeHigh school diploma or equivalent; some roles may prefer associate or bachelor's degree
Work EnvironmentOffice setting, interacting with students and staffOffice and campus environment, coordinating with prospective students
Employer & Industry UsageEducational institutions, colleges, universitiesEducational institutions, colleges, universities
Common Search & ComparisonOften compared for entry-level roles in student enrollmentRelated role focusing on student recruitment and application processing

The Enrollment Services Associate and Admissions Coordinator roles share similar environments and qualifications, often working within educational institutions to support student enrollment. While both positions involve interacting with prospective and current students, the Admissions Coordinator typically has additional responsibilities related to student recruitment and application management. Understanding these differences can help job seekers identify the right role based on their skills and career goals.

What are some common challenges faced by enrollment services associates when supporting prospective students?

Enrollment Services Associates often navigate high volumes of inquiries, especially during peak enrollment periods, which requires strong organizational and communication skills. They must balance providing accurate information about admission requirements, financial aid, and program options while maintaining a positive, service-oriented attitude. Collaborating with admissions, financial aid, and academic departments is key to resolving complex student issues efficiently. Adapting to frequent policy updates and using multiple student information systems are also typical challenges in this role.
What are the most commonly searched types of Enrollment Services jobs in Ohio? The most popular types of Enrollment Services jobs in Ohio are:
Enrollment Services Associate jobs near you

Enrollment Services Representative

Tri-C

Cleveland, OH • On-site

Full-time

Re-posted 8 days ago

Job description

Enrollment Services Representative
Department: Admission and Enrollment Services
Location: Metropolitan Campus
Reports To: Assoc Dir, Enrollment Center
Recruitment Type: External/Internal
Requisition ID: req6867
Employment Type: Full-Time Support Staff
Union Position: Union
Work Schedule: M-F 8:30am - 5:00pmBeginning of Semesters All-in-Days 8:30am - 6:30pmSome Saturdays 10:00am - 2:00pm
Number of Openings: 1
Job Description:
SUMMARY
Provides first-level enrollment services support in the following areas: admissions, registration, cashiering/payment of student fees, financial aid, scholarships and responds to requests for general information with a commitment to student customer satisfaction, quality and accuracy. Performs related enrollment service functions that support office operations. Provides appropriate referrals to other service areas and provides telephone and on-line service support for the campus and the college.
DUTIES AND RESPONSIBILITIES
Duties and responsibilities include but are not limited to:
  • Assists in processing academic records
  • Greets visitors, responds to inquiries from current and prospective students, provides information, makes appropriate referrals, and schedules appointment as appropriate
  • Assists current and prospective students with information inquiries and registration processing, both in-person, on-line and over the telephone
  • Assists students with completing necessary forms; validates forms for accuracy; process as required
  • Accesses, inputs, and retrieves data from BANNER and other data systems.
  • Maintains files and records; utilizes scanning technology to update electronic files.
  • Accepts, checks completeness and accuracy, processes, and updates student information and documents in college-wide databases and systems
  • Answers questions and assist with Financial Assistance application (FAFSA} completion, explains the funds disbursement procedures, reviews the student's tracking and award status
  • Provides scholarship and student loan information
  • Answers questions regarding status of Standards of Academic Progress
  • Receives Emergency Funds requests
  • Reviews High School/GED/Ability-To-Benefit documents and updates student information system accordingly
  • Accepts Selective Service Information
  • Informs student of academic status and accepts appeal for readmission
  • Processes registration payments, payment for services, sales, fines and items to be held for safe keeping
  • Rotates between in person and electronic customer service duties
  • Reconciles Banner sessions and prepares bank deposits including balancing cash drawer within specified procedural limits
  • Processes My Tri-C Card requests, authorization forms, and transactions related to the card program
  • Answers questions relating to student accounts, transactions, book authorizations, collections, and other information as requested.
  • Acquires knowledge of, understands, and adheres to applicable federal, state, and local laws, regulatory requirements, and College policies and procedures
  • Anticipates and meets all customer needs accurately, professionally, and with a commitment to customer satisfaction.
  • Performs other related duties as assigned

QUALIFICATIONS
REQUIRED
Associate Degree
Two (2) years of equivalent full-time clerical experience in an office environment.
One (1) year of equivalent full-time experience in student services in an educational setting.
Experience with an integrated student software system
Skills with keyboarding, basic grammar and math, standard level word processing (MS Word) and standard level spreadsheet applications (MS Excel)
Ability to understand and utilize Third Party software for student transactions, i.e., Sally Mae, Bosscars, BlackBoard
Ability to exercise good judgment and discretion in the performance of regular work.
Excellent written, verbal and interpersonal communication skills
Excellent student customer service skills and proven ability to develop and sustain productive customer relationships.
Ability to be professional in interaction with internal and external customers at all times in person, online and over the telephone.
Ability to perform detailed work with a high degree of accuracy and attention to detail
Ability to handle multiple tasks and effectively prioritize work.
Sensitivity to appropriately respond to the needs of the community.
PREFERRED
Bachelor's Degree
Five years direct student services work experience at a higher education institution
Knowledge and experience with Banner student information and related student transaction systems
WORK ENVIRONMENT/ PHYSICAL DEMANDS:
Must be able to occasionally lift up to 25 pounds unassisted. Must be able to regularly stand, walk, sit, use hands to finger, handle or feel; reach with hands and arms; and stoop, kneel, crouch. Must be able to frequently talk or hear. Must be able to work in a fast-paced environment with a moderate noise level.
Disclaimer: This description Is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned and does not prescribe or restrict the tasks that may be assigned.
SEIU Full-Time Position: This is a Full-time (1199/SEIU) Bargaining Unit Position, Grade 07. Full-time (1199/SEIU) bargaining unit employees at Cuyahoga Community College will be considered first for vacant positions.
Target Hiring Rate: Minimum salary $46,105.00/annually
Special Note: If hired, you must reside in the state of Ohio and be within commuting distance of this work location/campus to respond to onsite work demands upon the employment start date and throughout the duration of your employment with the College, as outlined in 3354:1-40-01.1 Recruitment and Selection Procedure.
Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.
Equal Opportunity Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.

Apply