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Enrollment Services Associate Jobs in Hawaii (NOW HIRING)

UHA

Enrollment Representative II

Honolulu, HI · On-site

$21.19 - $25.42/hr

... service to internal and external customers. The role works collaboratively with internal ... • Associate degree • Experience processing employer group enrollments, renewals, benefit ...

UHA

Enrollment Representative II

Honolulu, HI · On-site

$21.19 - $25.42/hr

... service to internal and external customers. The role works collaboratively with internal ... Associate degree * Experience processing employer group enrollments, renewals, benefit changes, and ...

SSA Group

Guest Experience - Associate

Honolulu, HI · On-site

$14.50 - $17.75/hr

Guest Services Manager and Assistant Guest Services Manager. Who are we: For more than 50 years ... Open Enrollment Periods). * Tuition Discount through Partnership College. * Up to 8 hours of ...

ssagroup

Guest Experience - Associate

Honolulu, HI

$14.75 - $18/hr

Guest Services Manager and Assistant Guest Services Manager. Who are we: For more than 50 years ... Open Enrollment Periods). * Tuition Discount through Partnership College. * Up to 8 hours of ...

SSA Group

Guest Experience - Associate

Honolulu, HI · On-site

$19/hr

Guest Services Manager and Assistant Guest Services Manager. Who are we: For more than 50 years ... Open Enrollment Periods). * Tuition Discount through Partnership College. * Up to 8 hours of ...

ssagroup

Guest Experience - Associate

Honolulu, HI

$14.75 - $18/hr

Guest Services Manager and Assistant Guest Services Manager. Who are we: For more than 50 years ... Open Enrollment Periods). * Tuition Discount through Partnership College. * Up to 8 hours of ...

ssagroup

$14 - $18.25/hr

Food Service Associate Who are we: For more than 50 years, SSA has partnered with cultural ... Open Enrollment Periods). * Tuition Discount through Partnership College. * Up to 8 hours of ...

SSA Group

Food Service - Associate

Honolulu, HI · On-site

$18/hr

Food Service Associate Who are we: For more than 50 years, SSA has partnered with cultural ... Open Enrollment Periods). * Tuition Discount through Partnership College. * Up to 8 hours of ...

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Enrollment Services Associate information

What is an enrollment services associate?

Enrollment Services Associates are administrative professionals who assist students and prospective students with the enrollment process at educational institutions. They provide information about admissions, registration, financial aid, and academic requirements. These associates often serve as the first point of contact for students, helping them navigate paperwork, deadlines, and policies. Their role is crucial in ensuring that students have a smooth and efficient enrollment experience.

What are the key skills and qualifications needed to thrive as an enrollment services associate?

To thrive as an Enrollment Services Associate, you need strong organizational skills, attention to detail, and a background in customer service, often supported by a bachelor's degree or relevant administrative experience. Familiarity with student information systems (SIS), CRM platforms, and data entry tools is typically required. Excellent interpersonal communication, problem-solving abilities, and patience are standout soft skills in this role. These competencies ensure accurate enrollment processing, positive student experiences, and efficient workflow in educational settings.

What are some common challenges faced by enrollment services associates when supporting prospective students?

Enrollment Services Associates often navigate high volumes of inquiries, especially during peak enrollment periods, which requires strong organizational and communication skills. They must balance providing accurate information about admission requirements, financial aid, and program options while maintaining a positive, service-oriented attitude. Collaborating with admissions, financial aid, and academic departments is key to resolving complex student issues efficiently. Adapting to frequent policy updates and using multiple student information systems are also typical challenges in this role.

What is the difference between Enrollment Services Associate vs Admissions Coordinator?

AspectEnrollment Services AssociateAdmissions Coordinator
Required CredentialsHigh school diploma or equivalent; some roles may prefer associate degreeHigh school diploma or equivalent; some roles may prefer associate or bachelor's degree
Work EnvironmentOffice setting, interacting with students and staffOffice and campus environment, coordinating with prospective students
Employer & Industry UsageEducational institutions, colleges, universitiesEducational institutions, colleges, universities
Common Search & ComparisonOften compared for entry-level roles in student enrollmentRelated role focusing on student recruitment and application processing

The Enrollment Services Associate and Admissions Coordinator roles share similar environments and qualifications, often working within educational institutions to support student enrollment. While both positions involve interacting with prospective and current students, the Admissions Coordinator typically has additional responsibilities related to student recruitment and application management. Understanding these differences can help job seekers identify the right role based on their skills and career goals.

What are the most commonly searched types of Enrollment Services jobs in Hawaii?

The most popular types of Enrollment Services jobs in Hawaii are:

Enrollment Services Associate jobs near you

Enrollment Representative II

Honolulu, HI • On-site

UHA
See more jobs at UHAexternal

$21.19 - $25.42/hr

Other

Medical, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Join Uha's Team

We focus on your health and pay 100% for your family's medical insurance and provide 20 days of paid personal time off during your first year!

Enrollment Representative II

FLSA: Full time, Non-Exempt

Salary Range: $21.19 - $25.42/hr

Position Summary

The Enrollment Representative II is responsible for performing employer group and member-level enrollment functions that involve increased complexity and require a strong understanding of enrollment processes, eligibility requirements, and system procedures. This position processes enrollment transactions, researches and resolves enrollment and eligibility discrepancies, maintains accurate enrollment records, and provides timely and professional service to internal and external customers. The role works collaboratively with internal departments to support enrollment accuracy, operational efficiency, and workflow continuity.

Essential Duties & Responsibilities

  • Process employer group and member level transactions, including group and COBRA enrollments, renewals, benefit changes, using Healthcare Process Automation (HPA) and manual processes, including setup and ongoing maintenance of groups, divisions, and Employer Portal access.
  • Resolve enrollment and eligibility discrepancies by reviewing documentation and system records and performing required system updates.
  • Respond to routine enrollment-related inquiries from internal and external customers and coordinate issue resolution as needed.
  • Monitor and coordinate enrollment section emails and voicemails to ensure timely follow up.
  • Track and maintain records of enrollment related transactions to support accuracy, follow up, and issue resolution.
  • File, organize, and maintain enrollment related documentation in accordance with record retention and documentation standards.
  • Provide backup support for core enrollment functions as needed.
  • Perform other duties as assigned

Required Educations and Experience Qualifications

• High school diploma or equivalent

• Minimum two (2) years of experience in enrollment, billing, healthcare administration, customer service, or a related health insurance function

• Proficiency in Microsoft Office applications and general computer systems

• Demonstrated ability to perform accurate, high-volume data entry in a production-oriented environment

• Strong verbal, written, and interpersonal communication skills

• Ability to review information, identify discrepancies, and resolve issues accurately within established guidelines

• Ability to learn, adapt to, and effectively use new systems, tools, and job-related processes

Preferred Qualifications

• Associate degree

• Experience processing employer group enrollments, renewals, benefit changes, and/or COBRA administration

This position offers the opportunity to work from home, subject to organizational policy, business needs, and manager approval.

Competitive compensation & excellent benefits offered

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