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Enrollment Services Associate Jobs in Arizona (NOW HIRING)

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Enrollment Services Associate information

What is an enrollment services associate?

Enrollment Services Associates are administrative professionals who assist students and prospective students with the enrollment process at educational institutions. They provide information about admissions, registration, financial aid, and academic requirements. These associates often serve as the first point of contact for students, helping them navigate paperwork, deadlines, and policies. Their role is crucial in ensuring that students have a smooth and efficient enrollment experience.

What are the key skills and qualifications needed to thrive as an enrollment services associate?

To thrive as an Enrollment Services Associate, you need strong organizational skills, attention to detail, and a background in customer service, often supported by a bachelor's degree or relevant administrative experience. Familiarity with student information systems (SIS), CRM platforms, and data entry tools is typically required. Excellent interpersonal communication, problem-solving abilities, and patience are standout soft skills in this role. These competencies ensure accurate enrollment processing, positive student experiences, and efficient workflow in educational settings.

What is the difference between Enrollment Services Associate vs Admissions Coordinator?

AspectEnrollment Services AssociateAdmissions Coordinator
Required CredentialsHigh school diploma or equivalent; some roles may prefer associate degreeHigh school diploma or equivalent; some roles may prefer associate or bachelor's degree
Work EnvironmentOffice setting, interacting with students and staffOffice and campus environment, coordinating with prospective students
Employer & Industry UsageEducational institutions, colleges, universitiesEducational institutions, colleges, universities
Common Search & ComparisonOften compared for entry-level roles in student enrollmentRelated role focusing on student recruitment and application processing

The Enrollment Services Associate and Admissions Coordinator roles share similar environments and qualifications, often working within educational institutions to support student enrollment. While both positions involve interacting with prospective and current students, the Admissions Coordinator typically has additional responsibilities related to student recruitment and application management. Understanding these differences can help job seekers identify the right role based on their skills and career goals.

What are some common challenges faced by enrollment services associates when supporting prospective students?

Enrollment Services Associates often navigate high volumes of inquiries, especially during peak enrollment periods, which requires strong organizational and communication skills. They must balance providing accurate information about admission requirements, financial aid, and program options while maintaining a positive, service-oriented attitude. Collaborating with admissions, financial aid, and academic departments is key to resolving complex student issues efficiently. Adapting to frequent policy updates and using multiple student information systems are also typical challenges in this role.
What are the most commonly searched types of Enrollment Services jobs in Arizona? The most popular types of Enrollment Services jobs in Arizona are:
What cities in Arizona are hiring for Enrollment Services Associate jobs? Cities in Arizona with the most Enrollment Services Associate job openings:
Enrollment Services Associate jobs near you

Enrollment Services Associate

Carrington College

Phoenix, AZ • On-site

Full-time

Re-posted 4 days ago

Carrington College rating

5.1

Company rating: 5.1 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

605th of 618 rated colleges and universities

Job description

Summary
The Enrollment Services Associate is responsible for ensuring all prospective and enrolled students receive timely, accurate and compliant information and overall excellent customer service.
The Enrollment Services Associate will promptly schedule and conduct interviews with prospective students, providing complete and accurate information regarding educational programs, expected outcomes, student services, and financial considerations while determining the appropriateness of candidates for enrollment.
The Enrollment Services Associate will follow up with both interviewed and enrolled students through to matriculation.
The Enrollment Services Associate works primarily with students interested in one of San Joaquin Valley College's core or linear programs. These programs typically start every 5 to 16 weeks and can include onsite, blended, and fully online certificate and degree programs, as well as degree completion programs.
Essential Duties and Responsibilities:
  • Ensures compliance in all recruiting activities, adheres to all laws and regulations governing student recruitment activities, and upholds Carrington College's conduct and ethics expectations.
  • Conducts a high volume of outbound telephone calls and interviews with prospective students, providing complete and accurate information regarding educational programs, expected outcomes, student services, and financial considerations while determining the appropriateness of candidates for enrollment.
  • Meet or exceed all performance metrics and individual production goals.
  • Manages workflows to ensure regular, active outreach and follow-up with prospective students interested in interviewing, those who have already interviewed, and enrolled students through to matriculation.
  • Must learn detailed information regarding all campus program offerings to ensure that only accurate information is communicated. Utilize resources and subject matter experts as appropriate.
  • Partners daily with the Student Finance team and with each interviewed student to provide them with the necessary information to make an informed decision regarding enrollment and to provide clear communications regarding next steps.
  • After each contact with prospective and enrolled students, update the Student Information System with detailed notes.
  • Exhibits a sense of urgency to follow the application process and assists students with navigating the enrollment processes related to timelines and the collection of information and documents required before starting classes.
  • Is prepared for and participates effectively in student review meetings.
  • Networks to develop professional relationships to generate relationship inquiries and referrals.
  • Provides accurate and timely enrollment forecasts.
  • Is open to and acts upon feedback and coaching.
  • Takes initiative and is skilled in self-management, demonstrating effective analytical, problem-solving, multi-tasking, and time management skills.
  • Uses enrollment services tools and data from the student information system and from student review meetings to know how to balance the need to conduct additional interviews and the need to follow up with those who have interviewed and with those individuals who have already enrolled to ensure you meet or exceed individual goals.
  • Works effectively in a team environment, supporting overall campus goals and objectives.
  • Maintains effective communications with all departments of the College.
  • Engages with the entire College Campus community, cross-departmental meetings, events and activities as appropriate.
  • Completes other duties as assigned.

Supervisory Responsibilities: This position does not have direct supervisory responsibilities.
Competency: To perform the job successfully, an individual should demonstrate the following
competencies:
Business Acumen - Leverages knowledge of the business to develop solutions balancing business needs
with organizational risk.
Analytical Thinking - Synthesizes complex or diverse information to identify trends and develops proactive
solutions to minimize risks to the business.
Conflict Resolution - Takes actions that resolve conflicts in a manner that is best for both the organization
and the individuals involved; addresses complaints and problems quickly and effectively; keeps all parties
informed of the status.
Professional Development - Commits to his/her professional development and personal development to
stay current in field.
Language Skills - Strong verbal and written communication skills; ability to build relationships and influence
hiring decisions.
Computer Skills - To perform this job successfully, an individual should have experience with Microsoft
Office Suite, intermediate Excel skills. Experience in working with customer relationship management
solutions.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
  • Bachelor degree preferred, Associate degree required.
  • Minimum of 3 years of high-volume, fast-paced customer service experience.
  • Prior Enrollment Services/Admissions or non-durable sales experience a plus.
  • Superior organizational, problem-solving, multi-tasking, and time management skills.
  • Excellent interpersonal, written, and oral communication skills are required.
  • Proficiency with Microsoft Office Suite - Outlook, Word, Visio, Excel, and PowerPoint.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; reach with hands and arms; talk and hear. The employee is frequently required to walk. The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions and outside weather conditions. The noise level in the work environment is usually moderate.
All qualified applications with arrest or conviction records will be considered for employment. To ensure the safety and integrity of our operations, it is imperative that a review of all applicants' criminal history is conducted. Failure to do so poses a significant risk to the Employer, potentially compromising both business operations and the organization's reputation.
As part of our standard hiring process, all candidates offered a position at San Joaquin Valley College Inc. will undergo a thorough background screening. This includes education verification, county and national criminal background checks, a motor vehicle report, and social security number trace/verification along with an address history search. Depending on the specific position, additional requirements may apply, such as drug testing, a Fraud and Abuse Control Information System check, and verification for access to the National Student Loan Database System.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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