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As of Aug 19, 2026, the average hourly pay for enhanced in the United States is $16.77, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $17.79 per hour, depending on experience, location, and employer.

What is enhanced?

The term 'Enhanced' is not a standard job title and may refer to roles or positions that have additional responsibilities, specialized skills, or elevated requirements compared to standard roles. In some organizations, an 'enhanced' job might involve extra training, advanced certifications, or the ability to handle more complex tasks. The specific meaning of 'Enhanced' depends on the context provided by the employer or industry. It's important to review the job description or consult with the hiring manager to understand what 'Enhanced' signifies in a particular role.

What are some common challenges faced by professionals in enhanced customer support roles, and how can they be addressed?

Professionals in enhanced customer support roles often encounter complex or escalated issues that require both technical knowledge and strong interpersonal skills. A common challenge is balancing high-quality service with efficiency, especially when dealing with difficult or dissatisfied customers. Staying up-to-date with product changes and collaborating closely with other departments, such as engineering or product management, is key to providing accurate solutions. Continuous training, clear communication channels, and supportive team structures can help address these challenges and contribute to a positive work environment.

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Enhanced jobs near you
Infographic showing various Enhanced job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $34,887 per year, or $16.8 per hour.

Manager - Enhanced Behavior Support

Hope Services

Gilroy, CA • On-site

$6.7K/mo

Full-time

Posted 6 days ago

Job description

Are you a person who enjoys helping others? Are you currently seeking fulfillment in your professional life?

Hope Services is Silicon Valley's leading provider of services to people with developmental disabilities and mental health needs. We seek candidates who share our inspirations & aspirations. Selection of staff is made on a competitive basis, and we are committed to promoting diversity, equity, inclusion & belonging at all levels..
 
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>>>>> 2024 Great Nonprofits Top-Rated Nonprofit <<<<< 
>>>>> Four-star Charity Navigator <<<<< 
>>>>> 2024 Candid Gold Seal of Transparency <<<<< 
 
 

Salary Range: $6,700.00 - $ 8,325.00 per month commensurate with experience and qualifications
 
Job Summary:
An Individual in this position is responsible for overseeing the development, implementation, and ongoing management of individualized behavior support services for individuals with complex behavioral and mental health needs. This role ensures compliance with applicable regulations, promotes best practices in positive behavior support, and leads a multidisciplinary team to achieve high-quality, person-centered outcomes.
 
Key Responsibilities:
  Provide leadership and direction for the Enhanced Behavior Modification   Program across all operational areas.
  Oversee the assessment, planning, and implementation of enhanced behavior
support services, ensuring all plans are evidence-based, person-centered, and
trauma-informed.
  Supervise Registered Behavior Therapists (RBTs) and support Board Certified
Behavior Analysts (BCBAs), and other program staff.
  Ensure all Behavior Support Plans comply with local, state, and federal
regulations, including applicable licensing standards.
  Monitor program effectiveness through data analysis, incident reports, quality
assurance activities, and feedback from stakeholders.
  Facilitate training and professional development for staff on behavioral support
strategies, de-escalation techniques, and regulatory compliance.
  Collaborate with internal and external stakeholders including families,
caregivers, residential providers, schools, and funding agencies.
  Maintain accurate records, documentation, and reports required for compliance
and program improvement.
  Serve as a resource and subject matter expert in behavior support practices.
  Lead crisis response planning and review critical incidents to ensure safety
and promote long-term behavioral stability.
  Promote a culture of respect, dignity, and inclusion for all program participants.
  Assist with program expansion strategies.
  Perform other duties as assigned.
 
Required Qualifications:
 A four-year degree in Applied Behavior Analysis, Psychology, Social Work, Special Education, or a related field and a minimum of 5 years of supervisory experience in a behavioral health or support services setting or an approved combination of education and work experience.
 
Must hold a current, active Registered Behavior Technician (RBT) credential through the Behavior Analyst Certification Board (BACB).
 
Required Skills and Knowledge:
  Excellent leadership, organizational, and communication skills.
  Experience with publicly funded support systems.
  Knowledge of applicable laws and standards (e.g., Lanterman Act, IDEA, HCBS
Waiver).
  Strong understanding of positive behavior support principles and behavior
analytic strategies.
  Proficiency in MS Office Suite
 
Environmental Conditions
Office and field-based work. Time spent sitting, using a computer station, periods of intense concentration, using the telephone, computer and performing paperwork. Time spent in meetings, travel to various work site locations. Some exposure to outdoor weather conditions.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Do you have what it takes to make a difference? Inspire and be inspired! Hope Services takes immense pride in maximizing our employee engagement. Will you join us??

Visit www.hopeservices.org to find out more about us and the people we serve.

Hope Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees not regardless of, but with consideration and appreciation for race, color, religion or belief, national, social or ethnic origin, sex, age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family or parental status, or any other status.
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