Title: Technical Program Manager
Location: Phoenix, AZ - Onsite
Duration: 6+ months (possibility of extension)
Implementation Partner: Infosys
End Client: To be disclosed (Financial Services)
JD:
Technical Program Manager - SRE Portfolio & Platform Health Initiatives
Key Responsibilities
Portfolio & Program Management
- Manage a portfolio of SRE, Platform Engineering, Reliability, Infrastructure, Cloud, API, Identity, and Automation initiatives.
- Develop and maintain integrated roadmaps, milestones, dependencies, deliverables, risks, and success metrics across all
- platform health programs.
- Drive prioritization, planning, execution tracking, and leadership reporting across multiple concurrent initiatives.
- Ensure initiative objectives are aligned with VP-level priorities, technology strategy, and operational excellence goals.
End-to-End Delivery Ownership
- Own delivery governance for each platform health initiative from planning through execution, closure, and operational
- adoption.
- Track all deliverables, milestones, action items, dependencies, risks, blockers, and stakeholder decisions to completion.
- Drive closure of operational gaps, reliability improvements, vulnerability or compliance actions, technical debt remediation,
- and modernization deliverables.
- Ensure execution discipline across application teams, platform owners, SRE teams, infrastructure teams, and vendor partners.
Onsite-Offshore Coordination
- Act as the primary bridge between onsite leadership, offshore delivery teams, platform owners, engineering teams, and
- support organizations.
- Manage resource planning, capacity alignment, onboarding readiness, work allocation, and delivery handoffs across
- geographies.
- Facilitate morning and late-day DSU calls as needed to coordinate onsite and offshore teams across different initiatives.
- Facilitate daily, weekly, and executive governance forums to maintain alignment and drive timely decision making.
- Ensure seamless communication, escalation management, and execution continuity across distributed teams.
SRE & Platform Health Governance
- Lead platform health improvement initiatives focused on reliability, stability, resiliency, observability, operational readiness,
- and incident reduction.
- Coordinate service health reviews, production readiness assessments, operational reviews, remediation plans, and
- executive checkpoints.
- Drive adoption of SRE practices, automation frameworks, monitoring enhancements, alerting improvements, and
- incident/problem management discipline.
- Ensure alignment with availability, performance, capacity, resiliency, and operational objectives.
Stakeholder & Executive Management
- Partner with VP, Directors, Engineering Managers, Product Owners, SRE Leads, Platform Owners, Business Stakeholders,
- and vendor partners.
- Prepare concise executive updates covering delivery health, KPIs, milestones, risks, escalations, decisions required, and
- mitigation actions.
- Facilitate steering reviews, governance meetings, portfolio reviews, leadership checkpoints, and cross-team dependency forums.
- Manage stakeholder expectations and drive accountability across multiple organizations with competing priorities.
Technical Program Manager - SRE Portfolio & Platform Health Initiatives
Risk, Issue & Escalation Management
- Establish and maintain RAID management across all initiatives.
- Identify cross-platform dependencies, delivery blockers, leadership decisions, and resource constraints early.
- Drive mitigation plans, escalation follow-ups, and closure of critical actions.
- Maintain clear ownership and accountability for risks, issues, decisions, and dependencies.
Transformation & Modernization Scope
Programs and Initiatives Managed
- SRE transformation and reliability engineering initiatives.
- Platform health and operational excellence programs.
- API management and API platform modernization initiatives.
- Identity and access management platform initiatives.
- Infrastructure modernization and environment readiness programs.
- Cloud adoption, migration, and platform enablement programs.
- DevOps, CI/CD, release automation, and engineering productivity initiatives.
- AI-assisted engineering, automation, and developer productivity programs.
- Observability, monitoring, alerting, and service health improvements.
- Vulnerability remediation, compliance, resilience, and production readiness programs.
Required Skills & Experience
Experience
- 10+ years of Program or Project Management experience in enterprise technology environments.
- 5+ years managing large-scale SRE, Platform Engineering, Infrastructure, Cloud, DevOps, Reliability, or Automation portfolios.
- Proven experience managing multiple stakeholders across VP, Director, Engineering, Product, Operations, and Vendor organizations.
- Strong experience leading onsite-offshore delivery teams and distributed execution models.
- Demonstrated ability to manage end-to-end deliverables across complex, multi-workstream technology programs.
Technical Knowledge
- Site Reliability Engineering (SRE), platform engineering, infrastructure, and cloud services.
- DevOps, CI/CD, SDLC, Agile delivery, release management, and change management.
- API platforms, identity platforms, observability, monitoring, alerting, and incident/problem management.
- Kubernetes/OpenShift, Terraform, Infrastructure as Code, automation frameworks, and enterprise platform operations.
- AI/GenAI or developer productivity program exposure is preferred.
Tools & Platforms
- Jira, Azure DevOps, ServiceNow, GitHub Enterprise, Confluence, Power BI, or equivalent dashboard/reporting tools.
- Experience with executive dashboards, KPI tracking, RAID logs, delivery scorecards, and portfolio reporting.
Technical Program Manager - SRE Portfolio & Platform Health Initiatives
Preferred Qualifications
Certifications and Domain Exposure
- PMP, PgMP, SAFe, Scrum Master, or ITIL certification preferred.
- Experience working in Financial Services or other highly regulated environments preferred.
- Experience with AI-assisted engineering platforms such as GitHub Copilot, Devin, automation tooling, or GenAI developer productivity solutions preferred.
Ideal Candidate Profile
Profile Summary
- Senior Technical Program Manager with strong executive presence and proven experience managing enterprise-scale SREand platform engineering portfolios.
- Able to operate effectively across VP, Director, Engineering Manager, Product Owner, SRE, Platform Owner, onsite,offshore, and vendor stakeholder groups.
- Strong delivery leader capable of driving accountability, removing blockers, managing escalations, and ensuring successful execution of each platform health initiative.
- Comfortable operating at both strategic and execution levels, with strong governance, communication, risk management, and portfolio reporting capabilities.