ZipRecruiter

Log In

1

Engagement Program Manager Jobs in Philadelphia, PA

Drexel University

Program Manager

Philadelphia, PA · On-site

$52K - $78K/yr

Program Manager Apply now Job no: 507190 Work type: Full-Time Location: University City ... Community Engagement * Actively engage with community members to understand priorities, concerns ...

Drexel University

Program Manager

Philadelphia, PA · On-site

$52K - $78K/yr

Program Manager Job no: 507190 Work type: Full-Time Location: University City - Philadelphia, PA ... Community Engagement * Actively engage with community members to understand priorities, concerns ...

ATG

Program Manager

Philadelphia, PA · On-site

Strong leadership, communication, and customer engagement skills. Desired: * Experience supporting Department of the Navy or federal information technology programs. * Prior experience managing ...

Trenton Health Team Inc

Program Manager

Trenton, NJ · On-site

$65K - $69K/yr

POSITION OVERVIEW The Program Manager is responsible for planning, implementing and reporting on a ... Stakeholder Engagement: Develop and manage relationships with partners related to projects in the ...

Temple University

Program Manager

Philadelphia, PA · On-site

$49K - $73K/yr

... engagement, and self-determination. The Leadership and Career Studies Program Manager provides the ... strategic oversight and day-to-day administration of the L&CS program, ensuring full compliance ...

Dream Program

Alumni Engagement Manager

Philadelphia, PA · On-site +1

$50K - $70K/yr

Alumni Engagement Manager Position Summary DREAM seeks a relationship-driven and highly organized ... Build relationships with DREAM alumni across programs, regions, and generations. * Create ...

next page

Showing results 1-20

All JobsEngagement Program JobsEngagement Program Manager JobsEngagement Program Manager Jobs in Philadelphia, PA

Engagement Program Manager information

See Philadelphia, PA salary details

$27.2K

$78.5K

$137.7K

How much do engagement program manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for engagement program manager in Philadelphia, PA is $78,504.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,500.00 and $94,900.00 per year, depending on experience, location, and employer.

What is an engagement program manager?

Engagement Program Managers are professionals responsible for designing, implementing, and overseeing programs that foster relationships and engagement between an organization and its stakeholders. These stakeholders can include customers, employees, partners, or community members. Their role often involves coordinating events, managing communications, measuring engagement metrics, and ensuring that engagement initiatives align with the organization's goals. Engagement Program Managers work across departments to improve participation, satisfaction, and long-term loyalty, making them vital to organizational growth and culture.

How does an engagement program manager typically collaborate with cross-functional teams to drive program success?

Engagement Program Managers regularly work with cross-functional teams such as marketing, product development, sales, and customer success to ensure alignment on program objectives and execution. They facilitate meetings, coordinate timelines, and gather feedback to refine engagement strategies. Clear communication and strong organizational skills are essential, as the role often involves balancing competing priorities and adapting approaches based on team input. Building strong relationships across departments is key to creating impactful engagement initiatives that resonate with stakeholders.

What are the key skills and qualifications needed to thrive as an engagement program manager, and why are they important?

To thrive as an Engagement Program Manager, you need expertise in project management, stakeholder engagement, and program development, often supported by a bachelor’s degree in business or a related field. Familiarity with project management tools (like Asana or Trello), CRM platforms, and data analytics systems is typically required. Strong communication, leadership, and problem-solving skills enable you to build trust and motivate teams or communities. These abilities are crucial for effectively planning, executing, and measuring engagement initiatives that align with organizational goals.

What is the difference between Engagement Program Manager vs Customer Success Manager?

AspectEngagement Program ManagerCustomer Success Manager
Primary FocusDesigning and managing engagement programs to increase user participationEnsuring customer satisfaction and retention
Work EnvironmentCross-functional teams, marketing, product, and customer engagementCustomer support, account management, and relationship building
Required SkillsProject management, communication, data analysisCustomer relationship management, problem-solving, communication

While both roles focus on customer engagement, the Engagement Program Manager primarily develops programs to boost participation and engagement metrics, whereas the Customer Success Manager concentrates on maintaining customer satisfaction and retention. The roles often collaborate but serve different strategic purposes within organizations.

Is an engagement program manager a good career?

An engagement program manager is a valuable role focused on developing and maintaining relationships with stakeholders, often requiring skills in communication, project management, and data analysis. It can be a rewarding career with opportunities for advancement in organizations that prioritize employee engagement and customer experience.
Engagement Program Manager jobs near you
Infographic showing various Engagement Program Manager job openings in Philadelphia, PA as of August 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 83% In-person, 3% Hybrid, and 14% Remote job distribution, with an average salary of $78,504 per year, or $37.7 per hour.

Program Manager Patient Engagement

Philadelphia, PA • On-site

Pennsylvania Medicine
See more jobs at Pennsylvania Medicineexternal

Full-time

Re-posted yesterday

Key responsibilities

  • Provide strategic partnership and oversight of patient engagement programs and technology.

  • Create and manage work plans, document program requirements, and monitor platform usage to support program growth and process improvement.

  • Develop reports and dashboards, support project management activities, and coordinate technology upgrades to ensure successful program delivery.

Penn Medicine rating

7.5

Company rating: 7.5 out of 10

Based on 355 frontline employees who took The Breakroom Quiz

231st of 898 rated healthcare providers

Job description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
Entity: Corporate Services
Department: Access Optimization
Location: 3535 Market Street, Philadelphia, PA, hybrid
Hours: M-F, 8 hr days
Summary:
The Program Manager, Patient Engagement works across the Patient Engagement Center to provide strategic partnership and oversight of Penn Medicine's patient engagement priority programs/initiatives and technology. This individual is critical in supporting internal clients (e.g., Access, Marketing/Communications, Operations, Information Services, Privacy/Legal, and health system leadership)- acting as a strategic partner, they will be responsible for programmatic development, business analysis, and project management to drive patient engagement. Primarily they will manage patient engagement user groups and provide strategic guidance. This involves providing support, training, needs assessments, and data-driven insights tailored to their dedicated focus area. The Patient Engagement Center operates a high-volume contact center, facilitating patient access, scheduling, and support, while also integrating digital tools to improve the overall patient experience.
Responsibilities:
  • PROGRAM GROWTH AND BUSINESS ANALYSIS.
    Partnership with key end-user group:
    • Create and own work plans based on annual strategic priorities to support execution and sustainment of patient engagement programs; ensure all project elements are implemented according to objectives, specifications, on schedule and on budget.
    • Lead internal team and stakeholders in their understanding of the benefits of patient engagement
    • Serve as primary contact to all end-users of key platform user group DEDICATED AREA TBD
      Program adoption and process improvement:
    • Create and document program requirements, changes and enhancements by working together with program staff, patient engagement teams, internal partners and/or outside consultants as needed
    • Partnering with the key patient engagement leaders, documents clear business requirements which may will lead to complex workflow rules, data validation, and operationally buy in
    • Working closely with key user groups, ensures that applications meet their needs and keep pace with changes in program operations, policies and/or procedures - this includes monitoring usage of platform and targeting interventions to ensure high adoption and high end-user satisfaction
      Report development and Insight generation:
    • Develop and monitor reports and dashboards in alignment with patient engagement best practices
    • Be well informed on key performance indicators and bring insights to business unit where possible
  • PROGRAM ADMINISTRATION.
    • Create and maintain documentation on existing processes, policies, application configuration and support related materials for users as solutions are developed (working with vendor for documentation where applicable)
    • Manages technology upgrades, including coordination during the software testing process, which includes devising test plans, creating test cases, establishing protocols and appropriate testing environments
    • Keep application users informed about system functionality and enhancements
    • Understands all data sources available to marketing and assists in assessments of program integrations. Can perform regular audits to ensure data consistency and accuracy of all data on platform. Provide support to end-users to ensure complete understanding of data available on platform.
    • Solve program-related problems quickly as they arise, including logging and tracking identified system problems through resolution (managed through appropriate ticketing system)
  • PROJECT MANAGEMENT.
    • Provide hands-on, consultative and program management support to optimize delivery of complex programs which require cross-functional support from analytics, technology, and data teams and/ or outside vendors
    • Support and/or lead platform-related projects
    • Independently manages projects from initiation to completion
    • Employ strong oral and written communication skills to ensure scope alignment with clients and creative and technical contributors. Construct clear, concise, audience-tailored and error-free communications that delineate expectations, actions requested and relevant implications (i.e. timing, cost, etc.).
    • Work with the client to understand overarching goals and the business case for projects; identify and define requirements, scope and objectives accordingly.
  • PROFESSIONAL DEVELOPMENT.
    • Stays abreast of health care, marketing, and technology-related issues to serve as a knowledgeable leader and system resource. Maintains skill levels in technology tools required to perform job requirements.
    • Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
    • Other duties as assigned to support the unit, department, entity, and health system organization

Education or Equivalent Experience:
  • Bachelor's degree is required.
  • 6+ years of working in related field is required.
  • 3+ years of managing large projects/programs and/or overseeing teams is required.
  • Master's degree is preferred.
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
Live Your Life's Work
We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

What Penn Medicine employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply