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Engagement Program Manager Jobs in Maryland (NOW HIRING)

... engagement to communicate program status effectively. • Ensure deliverables meet Acceptable ... At iCallidus, a Women-Owned Small Business Management and IT Consulting firm, our mission is to ...

Technical Program Manager

Elkridge, MD · On-site

$150 - $200/hr

Leads customer engagement to ensure that it meets all scope, time, budget and quality expectations ... Job Family Definition for Mgr., Program Management Office Responsible for establishing and ...

The PM will provide overall program leadership, customer engagement, technical and operational coordination, financial and contractual management, risk management, workforce planning, and performance ...

Program Manager

Greenbelt, MD · On-site

$150 - $200/hr

Program Management and Leadership * Overall responsibility for program execution of a $200+M ... Engagement * Serve as a liaison between the customer, contractors, subcontractors, and other ...

Program Manager

Greenbelt, MD · Hybrid

$140K - $190K/yr

Program Management and Leadership: * Overall responsibility for program execution of a $200+M ... Engagement: * Serve as a liaison between the customer, contractors, subcontractors, and other ...

The PM will provide overall program leadership, customer engagement, technical and operational coordination, financial and contractual management, risk management, workforce planning, and performance ...

Program Manager

Greenbelt, MD · On-site

$140K - $190K/yr

Program Management and Leadership: * Overall responsibility for program execution of a $200+M ... Engagement: * Serve as a liaison between the customer, contractors, subcontractors, and other ...

Program Manager

Greenbelt, MD · Hybrid

$140K - $190K/yr

Program Management and Leadership: * Overall responsibility for program execution of a $200+M ... Engagement: * Serve as a liaison between the customer, contractors, subcontractors, and other ...

Program Manager

Rockville, MD · On-site

$125 - $150/hr

The PM will provide overall program leadership, customer engagement, technical and operational coordination, financial and contractual management, risk management, workforce planning, and performance ...

Effective communication skills for stakeholder engagement and technical reporting. * Program and team leadership with resource allocation and personnel management. * Knowledge of regulatory and ...

Effective communication skills for stakeholder engagement and technical reporting. * Program and team leadership with resource allocation and personnel management. * Knowledge of regulatory and ...

Background in risk management, resource planning, and stakeholder engagement across multi-vendor, multi-functional program teams, with familiarity in military operational requirements, open ...

Program Manager

Rockville, MD · On-site

$160K - $220K/yr

Description Program Manager Location: Rockville, MD Position Overview The Program Manager provides ... Stakeholder engagement * Risk and performance management * Strategic execution

Program Manager

Rockville, MD · On-site

$160K - $220K/yr

Description Program Manager Location: Rockville, MD Position Overview The Program Manager provides ... Stakeholder engagement * Risk and performance management * Strategic execution

Program Manager

Rockville, MD · On-site

$160K - $220K/yr

Program Manager Location: Rockville, MD Position Overview The Program Manager provides overall ... Stakeholder engagement * Risk and performance management * Strategic execution

Program Manager

Rockville, MD · On-site

$160K - $220K/yr

Description Program Manager Location: Rockville, MD Position Overview The Program Manager provides ... Stakeholder engagement * Risk and performance management * Strategic execution

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Engagement Program Manager information

What is an engagement program manager?

Engagement Program Managers are professionals responsible for designing, implementing, and overseeing programs that foster relationships and engagement between an organization and its stakeholders. These stakeholders can include customers, employees, partners, or community members. Their role often involves coordinating events, managing communications, measuring engagement metrics, and ensuring that engagement initiatives align with the organization's goals. Engagement Program Managers work across departments to improve participation, satisfaction, and long-term loyalty, making them vital to organizational growth and culture.

How does an engagement program manager typically collaborate with cross-functional teams to drive program success?

Engagement Program Managers regularly work with cross-functional teams such as marketing, product development, sales, and customer success to ensure alignment on program objectives and execution. They facilitate meetings, coordinate timelines, and gather feedback to refine engagement strategies. Clear communication and strong organizational skills are essential, as the role often involves balancing competing priorities and adapting approaches based on team input. Building strong relationships across departments is key to creating impactful engagement initiatives that resonate with stakeholders.

What are the key skills and qualifications needed to thrive as an engagement program manager, and why are they important?

To thrive as an Engagement Program Manager, you need expertise in project management, stakeholder engagement, and program development, often supported by a bachelor’s degree in business or a related field. Familiarity with project management tools (like Asana or Trello), CRM platforms, and data analytics systems is typically required. Strong communication, leadership, and problem-solving skills enable you to build trust and motivate teams or communities. These abilities are crucial for effectively planning, executing, and measuring engagement initiatives that align with organizational goals.

What is the difference between Engagement Program Manager vs Customer Success Manager?

AspectEngagement Program ManagerCustomer Success Manager
Primary FocusDesigning and managing engagement programs to increase user participationEnsuring customer satisfaction and retention
Work EnvironmentCross-functional teams, marketing, product, and customer engagementCustomer support, account management, and relationship building
Required SkillsProject management, communication, data analysisCustomer relationship management, problem-solving, communication

While both roles focus on customer engagement, the Engagement Program Manager primarily develops programs to boost participation and engagement metrics, whereas the Customer Success Manager concentrates on maintaining customer satisfaction and retention. The roles often collaborate but serve different strategic purposes within organizations.

Is an engagement program manager a good career?

An engagement program manager is a valuable role focused on developing and maintaining relationships with stakeholders, often requiring skills in communication, project management, and data analysis. It can be a rewarding career with opportunities for advancement in organizations that prioritize employee engagement and customer experience.

What cities in Maryland are hiring for Engagement Program Manager jobs?

Cities in Maryland with the most Engagement Program Manager job openings:

Infographic showing various Engagement Program Manager job openings in Maryland as of September 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 93% In-person, and 7% Hybrid job distribution.

Engagement Management Consultant (Program Manager)

Calverton, MD • On-site

Steel Point Solutions
Business Management Consulting • 11 - 50 employees

Full-time

Re-posted 16 days ago


Job description

Steel Point Solutions is an amazing SBA Certified (8a), HUBZone, Small Disadvantaged Business (SDB) and a Woman Owned Small Business (WOSB) company. Established in 2013 with a vision of offering world class, integrated business solutions for all levels of Government and commercial enterprises. We are represented by a team of talented and qualified professionals who know how essential efficient, cost-effective integrated solutions are to your organization's success. Leveraging these resources, we strive daily to lead the industry in program management and service delivery. 

Role Summary

The Program, Portfolio, and Governance Program Manager at Steel Point Solutions is responsible for managing and overseeing the delivery of key program and portfolio management services. This role emphasizes fostering organic growth and strengthening stakeholder engagement while ensuring that governance structures are robust and aligned with client objectives. The Program Manager will lead cross-functional teams, manage client relationships, and drive operational excellence to ensure the success of programs and portfolios under their purview.

Key Roles & Responsibilities

  • Program and Portfolio Management: Lead the planning, execution, and delivery of multiple programs and portfolios, ensuring alignment with client goals and governance structures.
  • Stakeholder Engagement: Build and maintain strong relationships with key stakeholders, ensuring continuous communication and alignment of expectations.
  • Organic Growth: Identify opportunities for expanding services within existing engagements, leveraging client relationships to drive additional business.
  • Governance Oversight: Ensure that governance frameworks are implemented and adhered to, focusing on risk management, compliance, and accountability.
  • Resource Allocation: Oversee the allocation of resources across programs and portfolios, ensuring that teams are effectively staffed to meet project demands.
  • Performance Monitoring: Establish and track key performance indicators (KPIs) for programs and portfolios, driving continuous improvement and ensuring successful outcomes.
  • Team Leadership: Lead and mentor cross-functional teams, fostering a collaborative and high-performance culture.
  • Client Relationship Management: Serve as the primary point of contact for clients, ensuring high levels of client satisfaction and addressing any concerns or issues that arise.
  • Financial Management: Manage the financial performance of programs and portfolios, including budgeting, forecasting, and achieving revenue and profitability targets.
  • Reporting: Provide regular reports and updates to senior leadership and clients, ensuring transparency and effective communication on the status of programs and portfolios.

Required Qualifications

  • Bachelor's degree in Business Administration, Project Management, or a related field.
  • 8+ years of experience in program, portfolio, and governance management, with a strong track record of delivering successful outcomes for clients.
  • In-depth understanding of program and portfolio management methodologies, governance frameworks, and best practices in stakeholder engagement.
  • Proven ability to manage client relationships and deliver value through effective program and portfolio management.

Preferred Qualifications

  • Master's degree in Business Administration, Project Management, or a related field preferred
  • Certifications
    • PMP Certification preferred

Skills and Competencies

  • Program and Portfolio Management: Expertise in managing complex programs and portfolios, with the ability to balance competing priorities and deliver high-quality results.
  • Governance Expertise: Strong knowledge of governance frameworks and best practices, with a focus on risk management, compliance, and accountability.
  • Stakeholder Engagement: Ability to build and maintain strong relationships with clients, partners, and internal stakeholders, ensuring alignment and satisfaction.
  • Business Development: Skilled at identifying and capitalizing on opportunities for organic growth within existing engagements.
  • Leadership: Strong leadership skills, with a focus on mentoring and developing teams, fostering collaboration, and driving performance.
  • Financial Acumen: Ability to manage the financial aspects of programs and portfolios, including budgeting, forecasting, and achieving revenue and profitability targets.
  • Communication: Excellent communication skills, both written and verbal, with the ability to articulate complex ideas clearly and effectively to clients and internal teams.
  • Adaptability: Ability to thrive in dynamic environments, quickly adapting to changing client needs and market conditions.

Candidates from Historically Underutilized Business Zones (HUBZone) are strongly encouraged to apply. To determine whether you reside in a HUBZone, visit: https://maps.certify.sba.gov/hubzone/map.