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Engagement Program Manager Jobs in Florida (NOW HIRING)

Turner Construction

xPL Program Manager

Miami, FL · On-site

Lead, direct, and manage an xPL program, initiative, and team from preconstruction through to ... Foster culture of inclusiveness and employee engagement that results in high team performance.

Turner Construction

xPL Program Manager

Miami, FL · On-site

Lead, direct, and manage an xPL program, initiative, and team from preconstruction through to ... Foster culture of inclusiveness and employee engagement that results in high team performance.

Cherokee Federal

Program Manager - Logistics

Tampa, FL · On-site

This position provides strategic direction, manages program execution, maintains customer engagement, and ensures all work meets contract requirements, schedules, quality standards, and security ...

AMERICAN SYSTEMS

Senior Program Manager

Orlando, FL · On-site

$150K - $182K/yr

Responsibilities As a Senior Program Manager with AMERICAN SYSTEMS you will: * Provide overall ... Drive continuous improvement across program execution, delivery processes, customer engagement, and ...

EC-Council Group

Academic Program Manager

Tampa, FL · On-site

$100 - $125/hr

Key Responsibilities Academic Partner Growth & Engagement * Develop and manage relationships with ... Product & Program Promotion * Promote EC-Council's portfolio of cybersecurity certifications ...

AMERICAN SYSTEMS

Senior Program Manager

Orlando, FL · Hybrid

$150K - $182K/yr

As a Senior Program Manager with AMERICAN SYSTEMS you will: * Provide overall leadership, direction ... Drive continuous improvement across program execution, delivery processes, customer engagement, and ...

Inovalon

Employee Experience Program Manager

Tampa, FL · On-site

Employee Engagement: * Coordinate and administer employee onboarding and orientation programs ... Manage logistics, communications, scheduling, registration, and participant support for immersive ...

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Engagement Program Manager information

What is an engagement program manager?

Engagement Program Managers are professionals responsible for designing, implementing, and overseeing programs that foster relationships and engagement between an organization and its stakeholders. These stakeholders can include customers, employees, partners, or community members. Their role often involves coordinating events, managing communications, measuring engagement metrics, and ensuring that engagement initiatives align with the organization's goals. Engagement Program Managers work across departments to improve participation, satisfaction, and long-term loyalty, making them vital to organizational growth and culture.

How does an engagement program manager typically collaborate with cross-functional teams to drive program success?

Engagement Program Managers regularly work with cross-functional teams such as marketing, product development, sales, and customer success to ensure alignment on program objectives and execution. They facilitate meetings, coordinate timelines, and gather feedback to refine engagement strategies. Clear communication and strong organizational skills are essential, as the role often involves balancing competing priorities and adapting approaches based on team input. Building strong relationships across departments is key to creating impactful engagement initiatives that resonate with stakeholders.

What are the key skills and qualifications needed to thrive as an engagement program manager, and why are they important?

To thrive as an Engagement Program Manager, you need expertise in project management, stakeholder engagement, and program development, often supported by a bachelor’s degree in business or a related field. Familiarity with project management tools (like Asana or Trello), CRM platforms, and data analytics systems is typically required. Strong communication, leadership, and problem-solving skills enable you to build trust and motivate teams or communities. These abilities are crucial for effectively planning, executing, and measuring engagement initiatives that align with organizational goals.

What is the difference between Engagement Program Manager vs Customer Success Manager?

AspectEngagement Program ManagerCustomer Success Manager
Primary FocusDesigning and managing engagement programs to increase user participationEnsuring customer satisfaction and retention
Work EnvironmentCross-functional teams, marketing, product, and customer engagementCustomer support, account management, and relationship building
Required SkillsProject management, communication, data analysisCustomer relationship management, problem-solving, communication

While both roles focus on customer engagement, the Engagement Program Manager primarily develops programs to boost participation and engagement metrics, whereas the Customer Success Manager concentrates on maintaining customer satisfaction and retention. The roles often collaborate but serve different strategic purposes within organizations.

Is an engagement program manager a good career?

An engagement program manager is a valuable role focused on developing and maintaining relationships with stakeholders, often requiring skills in communication, project management, and data analysis. It can be a rewarding career with opportunities for advancement in organizations that prioritize employee engagement and customer experience.

What cities in Florida are hiring for Engagement Program Manager jobs?

Cities in Florida with the most Engagement Program Manager job openings:

Engagement Program Manager jobs near you

xPL Program Manager

Miami, FL • On-site

Turner Construction
Construction • 10K+ employees
Learn more about Turner Constructionexternal

Full-time

Re-posted 19 days ago

Turner Construction rating

7.5

Company rating: 7.5 out of 10

Based on 69 frontline employees who took The Breakroom Quiz

28th of 80 rated construction

Job description

Position Description:Lead, direct, and manage an xPL program, initiative, and team from preconstruction through to closeout. Drive continuous improvement and team development to support program and xPL business expansion.

Essential Duties & Key Responsibilities:

  • Develop and maintain long-lasting and trusting partnership with specific program client, designers, manufacturers, and stakeholders for program success.
  • Fully understand client objectives to discover and explore future business opportunities and broker connections with other xPL or functional business teams to facilitate demonstrations and conversations to showcase business value with clients and other stakeholders.
  • Provide training, coaching, mentoring to Program Management team to align and support client program expectations. Foster culture of inclusiveness and employee engagement that results in high team performance.
  • Develop measurable metrics and provide strategic guidance to clients and internal team leaders to communicate and support client's program vision, business objectives, and progress.
  • Maintain up-to-date progress and monitor overall health of client's program, manage and/or escalate issues and provide summary of team progress to xPL leadership team.
  • Partner with xPL Technology and Information Services (IS) teams to ensure effective operations of systems and applications to support internal and external (e.g., client) programs and team productivity.
  • Partner with cross-functional xPL teams to manage scope, timelines, deliverables, required resources, work plans, budgets and client delivery aligned with xPL business standard operating procedures (SOPs) and contractual obligations.
  • Use data analytics to establish, monitor, and measure program Key Performance Indicators (KPIs) and identify potential program risks. Engage with cross-functional xPL teams to review progress and amend program operations to increase alignment to KPIs and minimize risks.
  • Assist with development of xPL Program Playbook to define business SOPs. Engage teams in continuous improvement reviews to enhance program processes, deliverables, and utilization of various xPL initiatives and technologies.
  • Manage Project Management employees and other team members; and may participate in hiring process, onboard and deliver timely performance feedback for direct reports, contribute to performance appraisals during annual performance cycle, utilize talent management systems, and identify appropriate training to help with employee development needs.
  • Other activities, duties, and responsibilities as assigned.

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What Turner Construction employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Turner Construction

Sourced by ZipRecruiter

Turner Construction, headquartered in New York, NY, US, is a recognized leader in the construction industry. It was established in 1902 and has since curved its niche as one of the most reputable construction firms. Turner Construction provides a broad range of services like general contracting, construction management, design-build, and consulting. Devoted to environment-friendly building practices, it is considered a pioneer in green building and sustainability efforts. Their top-tier projects include Madison Square Garden, Yankee Stadium, and the United Nations Secretariat Building in New York City. The company's mission is to deliver an exceptional product by relentless commitment to their core principles – teamwork, integrity, commitment, and community.

Industry

Construction

Company size

10,000+ Employees

Headquarters location

New York, NY, US

Year founded

1902

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