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End User Support Representative Jobs in Georgia (NOW HIRING)

Deliver first-level technical support for end-user devices, software applications, and routine network connectivity concerns * Diagnose and resolve issues affecting Windows-based desktops, laptops ...

In this role, you will provide on-site end-user computing support including: investigating, troubleshooting, and resolving hardware, software, network, and instructional technology incidents. A ...

New

This role is a critical field-based escalation point for our Tier 2 End User Support team, ensuring seamless, fast resolution of critical incidents that keep our offices up and running. What You'll ...

Job ID: 799594 IT Senior Support Specialist 3 Location: 600 West Peachtree St. Atlanta GA. 30308 ... Troubleshoots end-user problems. Analyzes and designs software modifications to meet users' needs.

This role is a critical field-based escalation point for our Tier 2 End User Support team, ensuring seamless, fast resolution of critical incidents that keep our offices up and running. What You'll ...

Help Desk

Atlanta, GA ยท On-site

$18.50 - $25.25/hr

Key Responsibilities End-User Support * Serve as the first point of contact for IT support requests received through the ticketing system, email, phone, and walk-up support. * Diagnose and resolve ...

Showing results 41-60

End User Support Representative information

What cities in Georgia are hiring for End User Support Representative jobs?

Cities in Georgia with the most End User Support Representative job openings:

Technology Support

Fairburn, GA โ€ข On-site

Motion Recruitment Partners, LLC
Recruiting and Staffing Servicesย โ€ขย 1 - 5K employees

Other

This job post hasย expired 2 days ago.ย Applications are no longer accepted.


Job description

WINDOWS TECHNICAL SUPPORT
Premier Atlanta -based organization is seeking a Windows Desktop Technical Support consultants for a long-term contract position. In this role, you will provide on-site end-user computing support including: investigating, troubleshooting, and resolving hardware, software, network, and instructional technology incidents.
A+ Certification is REQUIRED.
12+ months to start an onsite in the College Park and Fairburn area.
Responsibilities:
  • Provide assistance to schools in troubleshooting IT technology in several learning locations, media centers, admin facilities and support offices.
  • Manage service requests through the ticketing system, meeting Service Level Agreements (SLA) including response time and resolution time.
  • Communicate bi-directionally regarding status of IT incidents and planned IT initiatives (such as online testing) to the service desk, technical support coordinators and schools through the incident tracking software.
  • Assist with general maintenance to keep network running smoothly and with on-site network-related repair requests with service desk personnel.
  • Document LAN wiring diagram including: wiring closet identification, wiring closet equipment configuration, and wiring drop identification.
  • Set up new devices, workstations, print stations, and assignments to default printers.

Required Skills:
  • 5+ years of providing end user support in an enterprise level organization, administering a Windows computing environment, or working with WAN/LAN environments.
  • Windows 10, Office 365 and Active Directory experience required.
  • Microsoft Certification (MCP or MCSE or any desktop support certifications) is a nice to have, not required.
  • Understanding of and experience working with technology hardware, including desktop computers, laptops, tablets, smart phones, printers, projectors, smart boards, scanners, and digital cameras.
  • Knowledge of one or more operating systems, such as Microsoft, Mac, or Linux.
  • Experience imaging using SCCM to create collections and push software.
  • Familiarity with IT support tools, such as Active Directory, Remedy or LANdesk.
  • Working knowledge of PC/LAN application software including word processing (MS Word), spreadsheets (MS Excel), E-Mail (MS Outlook) and Internet Browsers (Internet Explorer, Chrome, Safari).

MUST have own reliable transportation to travel to different locations in Metro Atlanta. Mileage reimbursement available.