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End User Support Representative Jobs in Georgia (NOW HIRING)

First Quality Retail Services

End User Tech

Macon, GA · On-site

This position will be responsible for operational infrastructure support, maintenance and troubleshooting to ensure optimum utilization of IT resources. The End User Technology Technician is ...

E Logic

User Support & Training Specialist

Atlanta, GA · On-site

$60K/yr

E-logic is hiring a User Support & Training Specialist to deliver comprehensive tier-1 and tier-2 ... You will act as the primary point of contact for end-user inquiries, troubleshooting software ...

Rehrig Pacific

User Support Manager

Lawrenceville, GA · On-site

End User Experience & Service Delivery * Ensure users receive timely, professional, and effective technology support with clear communication and minimal friction. * Maintain and enforce ticket ...

Ruhrpumpen, Inc.

Sales Engineer - End User

Atlanta, GA · On-site

Job Summary Provides sales & customer support coverage, management and strategic focus for the ... Represent all Ruhrpumpen products including Non OEM products as defined in sales strategies · ...

Ruhrpumpen, Inc.

Sales Engineer - End User

Atlanta, GA · On-site

Job Summary Provides sales & customer support coverage, management and strategic focus for the ... Represent all Ruhrpumpen products including Non OEM products as defined in sales strategies • ...

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End User Support Analyst - Tech Bar

Atlanta, GA • On-site

Inspire Brands
Food Services and Drinking Places • 10K+ employees
Learn more about Inspire Brandsexternal

Full-time

Re-posted 23 days ago

Key responsibilities

  • Provide technical support to resolve hardware, software, and network issues for internal users.

  • Troubleshoot, triage, and resolve support tickets related to end-user technology problems.

  • Install, configure, and maintain desktop, laptop, and peripheral equipment, including operating systems and applications.

Inspire Brands rating

5.8

Company rating: 5.8 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

Job description

The End User Support Analyst is responsible for delivering high-quality technical support and customer service to internal users by resolving hardware, software, and network issues. This role serves as a primary point of contact for end-user technology needs, ensuring timely troubleshooting, issue resolution, and a seamless user experience.

The analyst supports a wide range of IT systems-including desktops, laptops, operating systems (Windows and macOS), enterprise applications, and identity management tools-while managing and prioritizing support tickets. They collaborate cross-functionally with infrastructure, development, and application teams to escalate complex issues and drive resolution.

RESPONSIBILITIES

  • Responsible for providing end-user support and software, hardware, and network assistance. Equally comfortable supporting either Windows or Mac OS.

  • Relies on experience and judgment as well as pre-established procedures and instructions to identify, research, and resolve technical problems.

  • Troubleshoot and resolve trouble tickets related to technical difficulties with hardware, software, and the network.

  • Triage Level II and Level III trouble tickets.

  • Interface with infrastructure, database, and development personnel.

  • Ability to complete multiple simultaneous projects in a timely manner.

  • Analyzing and identifying trends and devising preventative solutions.

  • Performs other duties or special projects as assigned.

  • Collaborate with development staff to recreate problems in the test environment.

  • Verify with the customer that the issue has been resolved and update the ticketing system.

  • Communicate plans, progress, and issues in a timely manner.

  • Actively contribute to ongoing process improvement when working issues and requests through email, phone, tech bar, and bot interaction

  • Mentoring other help desk personnel on hardware and software problem analysis and resolution.

  • Recognizing, analyzing, and knowing when to escalate high-complexity issues to the Application Support team, while providing supporting analysis artifacts.

  • Installing, configuring, and maintaining desktop, VM, and laptop PCs and peripherals such as printers.

  • Installing and configuring applications and operating systems, software, and upgrades.

  • Troubleshooting and repairing complex hardware and network connectivity issues.

  • Removing old equipment and performing data migration to new machines.

  • Provide support for external helpdesk(s), field service organization(s), and Restaurant Technology groups with application support and maintenance management.

  • Wireless networking support for corporate and field-based users by including connectivity issues and VPN issues through wireless or hard-wired solutions.

  • Printer support for network printers and field-based multi-function devices, including network connectivity, software installation, minor repair, and vendor management for major repairs.

  • Logging all hardware and software on any desktop, laptop, server, and peripherals and ensuring that appropriate asset tracking software is regularly run against any asset maintained by the technician.

  • Logging consumable inventory used by the customer base, including completion of change inventory forms for all requested consumables by any customer.

EDUCATION AND EXPERIENCE QUALIFICATIONS

  • 4-Year degree in IT or related field preferred; equivalent experience may be substituted in lieu of education.

  • Minimum 2 years related experience in a Microsoft Server environment, prior Retail Technology experience in a QSR environment preferred. Prior Quick Service Restaurant experience, a plus.

REQUIRED KNOWLEDGE, SKILLS, OR ABILITIES

  • A strong customer focus is required; this position includes frequent interaction with associates at all levels of the organization.

  • Must be a self-motivated professional who is dedicated to assisting the customer in a tactful manner, even in the most stressful of circumstances.

  • Proven skills in technology troubleshooting.

  • Able to function effectively in a fast-paced team environment.

  • Quick to learn new systems and products.

  • Medium to high-level Microsoft Office 365 computer skills.

  • Extensive Microsoft Outlook knowledge.

  • Medium to high level of Windows 10 knowledge.

  • Some knowledge of Windows 11.

  • Medium to high level of Mac OS knowledge.

  • iPhone, iPad, Droid phones, Microsoft Surface and Tablet Support experience a plus

  • Stays current on technology trends and passionate about technology

  • After-hours support on a rotational basis (weekly).

#LIIB


Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby's, Baskin-Robbins, Buffalo Wild Wings, Dunkin', Jimmy John's, and SONIC restaurants worldwide.
We're made up of some of the world's most iconic restaurant brands, but we're much more than just a restaurant company. We're a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple-it's an experience. At Inspire, that's our purpose: to ignite and nourish flavorful experiences.

What Inspire Brands employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Inspire Brands logo

About Inspire Brands

Sourced by ZipRecruiter

Inspire Brands Inc., located in Atlanta, GA, United States, operates in the foodservice industry as a multi-brand restaurant company, making it among the biggest restaurant companies globally. Their portfolio includes well-known restaurant brands such as Arby's, Buffalo Wild Wings, Sonic, and Jimmy John's, reflecting their commitment to innovation and quality. Founded in 2018 as a result of a consolidation of various restaurant brands under one corporate umbrella, Inspire Brands was formed with a vision to invigorate excellent brands and supercharge their long-term growth.

Industry

Food services and drinking places

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

Year founded

2018

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