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End User Support Manager Jobs in Ohio (NOW HIRING)

CSafe Global

IT Support Analyst

Monroe, OH · On-site

... manage MFA enrollment, and assist with account lockouts * Set up and configure end user devices ... Support printer, peripheral, and conference room technology issues * Maintain a positive ...

CSafe Global Group

IT Support Analyst

Monroe, OH · On-site

... manage MFA enrollment, and assist with account lockouts * Set up and configure end user devices ... Support printer, peripheral, and conference room technology issues * Maintain a positive ...

SOUTH COLLEGE

IT Support Technician

Dublin, OH · On-site

$20.75 - $28.50/hr

End-user Account Management * Build and maintain relationships across departments * Complex ... supporting Microsoft Office applications, Microsoft Windows and Apple Mac OS environment

SOUTH COLLEGE

IT Support Technician

Dublin, OH · On-site

$20.75 - $28.50/hr

End-user Account Management * Build and maintain relationships across departments * Complex ... supporting Microsoft Office applications, Microsoft Windows and Apple Mac OS environment

Revel Staffing

Desktop Support Technician

Toledo, OH · On-site

$78K - $108K/hr

Provide end-user assistance in person, by phone, email, or ticketing/work order system * Support Microsoft Windows, Office 365, and Electronic Medical Record systems * Assist with Cisco VOIP phone ...

Revel Staffing

Desktop Support Technician

Cleveland, OH · On-site

$78K - $108K/hr

Provide end-user assistance in person, by phone, email, or ticketing/work order system * Support Microsoft Windows, Office 365, and Electronic Medical Record systems * Assist with Cisco VOIP phone ...

Pride One

IT Manager and Systems Administrator

Medina, OH · On-site

$80K - $105K/yr

IT Manager and Systems Administrator Medina, OH (On-site 3-5 days per week) Pride One Construction ... Demonstrated experience providing hands-on desktop, network, and end-user support * Experience ...

iT1

Desktop Support Technician II

Columbus, OH · On-site

$19.50 - $24.75/hr

Customer Service & End-User Support * Provide responsive, professional, and courteous technical ... Utilize ITSM tools (e.g., ServiceNow) to manage incidents, requests, and tasks * Maintain accurate ...

IT1

Desktop Support Technician II

Columbus, OH · On-site

$19.50 - $24.75/hr

Customer Service & End-User Support * Provide responsive, professional, and courteous technical ... Utilize ITSM tools (e.g., ServiceNow) to manage incidents, requests, and tasks * Maintain accurate ...

iT1

Desktop Support Technician II

Columbus, OH · On-site

$19.50 - $24.75/hr

Customer Service & End-User Support * Provide responsive, professional, and courteous technical ... Utilize ITSM tools (e.g., ServiceNow) to manage incidents, requests, and tasks * Maintain accurate ...

SOUTH COLLEGE

IT Support Technician

Dublin, OH · On-site

$20.75 - $28.50/hr

Support and enforce company information policies and procedures. * Provide support for Microsoft ... End-user Account Management * Build and maintain relationships across departments * Complex ...

SOUTH COLLEGE

IT Support Technician

Dublin, OH · On-site

$20.75 - $28.50/hr

Support and enforce company information policies and procedures. * Provide support for Microsoft ... End-user Account Management * Build and maintain relationships across departments * Complex ...

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All JobsEnd User Support JobsEnd User Support Manager JobsEnd User Support Manager Jobs in Ohio

End User Support Manager information

What is an end user support manager?

An End User Support Manager is a professional responsible for overseeing the team that provides technical support to employees or customers using an organization's systems, software, and hardware. Their role involves managing help desk operations, ensuring timely resolution of IT issues, and implementing support strategies to improve user satisfaction. They also train support staff, monitor performance metrics, and work with other departments to enhance the overall end-user experience. This position requires strong leadership, communication, and technical skills.

What are the key skills and qualifications needed to thrive as an end user support manager?

To excel as an End User Support Manager, you need a solid background in IT support, troubleshooting, and a relevant degree or certification such as CompTIA A+ or ITIL. Familiarity with help desk ticketing systems, remote support tools, and enterprise software platforms is typically required. Strong leadership, communication, and problem-solving skills are essential to manage teams and address user concerns effectively. These skills ensure efficient resolution of technical issues, high customer satisfaction, and smooth IT operations within an organization.

What are some common challenges faced by end user support managers, and how can they be addressed?

End User Support Managers often encounter challenges such as balancing high service levels with limited resources, managing a diverse team, and keeping up with rapidly changing technology. Addressing these challenges involves developing strong communication processes, implementing effective ticketing and escalation systems, and investing in ongoing training for the support team. Building collaborative relationships with other IT departments and staying updated on industry best practices also help ensure the support function operates smoothly and efficiently.

What cities in Ohio are hiring for End User Support Manager jobs?

Cities in Ohio with the most End User Support Manager job openings:

Infographic showing various End User Support Manager job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Help Desk/M365/Columbus, OH, LOCAL

Westerville, OH • On-site

Motion Recruitment
Recruiting and Staffing Services • 501 - 1,000 employees
Learn more about Motion Recruitmentexternal

$19.25 - $26/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 2 days ago

Job description

Our client is looking to add a Help Desk Analyst to their team. In this role, you'll serve as the final point of contact for end-user technical support, keeping hardware, software, and applications running smoothly while working hands-on with Windows 10/11, Microsoft 365, and Intune. *This role is a contract and is 5 days onsite in Westerville, OH*
This role offers real ownership: you'll own the technical support process end-to-end, drive root cause resolutions, and help build out the endpoint management and training programs that shape the entire end-user experience. It's a great fit for a support professional who wants to grow into process improvement and project work while making a visible, daily impact.
Required Skills & Experience
  • Proven experience in an IT support/help desk role, ideally including on-site support
  • Strong knowledge of computer systems, hardware components, software applications, and network infrastructure
  • Familiarity with Windows operating systems (Windows 10 & Windows 11)
  • Experience with the M365 environment and Intune management
Desired Skills & Experience
  • Experience creating, testing, and deploying end-user software, images, and patches via Endpoint Management tools
  • Strong customer service mindset, with a track record of friendly, proactive end-user support
  • Experience developing and delivering end-user training and documentation
What You Will Be Doing
Tech Breakdown
  • Windows 10 & Windows 11 desktop support
  • Microsoft 365 & Intune endpoint management
Daily Responsibilities
  • Serve as the final point of contact for end-user technical support, resolving hardware, software, and application issues at the root cause
  • Own and document help desk procedures, resolutions, and support issues
  • Implement, manage, and maintain Endpoint Management processes, including creating, testing, and deploying software, images, and patches
  • Manage end-user and new-user training, setup, and support
  • Proactively monitor systems for issues, identify improvement opportunities, and support new/upgraded product rollouts

The Offer
  • Bonus eligible
You will receive the following benefits:
  • Medical, Dental, and Vision Insurance
  • Vacation Time
  • Stock Options

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

Apply