ZipRecruiter

Log In

1

End User Support Manager Jobs in Colorado (NOW HIRING)

Point Solutions Group

IT Support Technician II

Englewood, CO · On-site

$30 - $31.72/hr

Provide basic network support to ensure connectivity for end-user devices and peripherals * Support ... Strong organizational skills with the ability to manage multiple tasks and priorities * Commitment ...

Sharp Solutions Inc

Tier 1 Level II Lead.

Denver, CO · On-site

Maintain file share structures and manage permissions for end-user data access. Qualifications 2+ years of related IT support experience. Experience supporting Microsoft Windows 7/10, Apple/macOS ...

Riot Platforms

IT Support Technician II

Denver, CO · On-site

$85K - $100K/yr

Administer support-governed systems, including endpoint-management, Microsoft 365, mobile-device-management, conferencing, asset, and end-user support platforms, in accordance with established ...

Sharp Solutions Inc

Tier 1 Level II Lead.

Denver, CO · On-site

$48K - $50K/yr

Maintain file share structures and manage permissions for end-user data access.Qualifications2+ years of related IT support experience.Experience supporting Microsoft Windows 7/10, Apple/macOS, iOS ...

Sharp Solutions Inc

Tier 1 Level II Lead.

Denver, CO · On-site

$48K - $50K/yr

Maintain file share structures and manage permissions for end-user data access. Qualifications 2+ years of related IT support experience. Experience supporting Microsoft Windows 7/10, Apple/macOS ...

Bradsby Group

IT Support Technician

Boulder, CO · On-site

$25/hr

... or CRM are big pluses! Required Experience • Office 365 Support Experience • Desktop/End User Support • Installs/Configurations/Upgrades Qualifications Additional Information All your ...

Sharp Solutions Inc

Tier 1 Level II Lead.

Denver, CO · On-site

$35 - $37/hr

Maintain file share structures and manage permissions for end-user data access. Qualifications 2+ years of related IT support experience. Experience supporting Microsoft Windows 7/10, Apple/macOS ...

Sharp Solutions Inc

Tier 1 Level II Lead.

Denver, CO · On-site

$35 - $37/hr

Maintain file share structures and manage permissions for end-user data access.Qualifications2+ years of related IT support experience.Experience supporting Microsoft Windows 7/10, Apple/macOS, iOS ...

Sharp Solutions Inc

Tier 1 Level II Lead.

Denver, CO · On-site

Maintain file share structures and manage permissions for end-user data access. Qualifications 2+ years of related IT support experience. Experience supporting Microsoft Windows 7/10, Apple/macOS ...

Sharp Solutions Inc

Tier 1 Level II Lead.

Denver, CO · On-site

$35 - $37/hr

Maintain file share structures and manage permissions for end-user data access. Qualifications 2+ years of related IT support experience. Experience supporting Microsoft Windows 7/10, Apple/macOS ...

Sharp Solutions Inc

Tier 1 Level II Lead.

Denver, CO · On-site

$35 - $37/hr

Maintain file share structures and manage permissions for end-user data access.Qualifications2+ years of related IT support experience.Experience supporting Microsoft Windows 7/10, Apple/macOS, iOS ...

Expleo

Helpdesk Specialist

Aurora, CO · On-site

$37 - $47/hr

Support Agile workstreams and continuous improvement efforts within the End User Services team * Analyze existing provisioning and device management processes and recommend enhancements * Design and ...

New

Expleo

Helpdesk Specialist

Aurora, CO · On-site

$37 - $47/hr

Support Agile workstreams and continuous improvement efforts within the End User Services team * Analyze existing provisioning and device management processes and recommend enhancements * Design and ...

New

Expleo

Helpdesk Specialist

Aurora, CO · On-site

$37 - $47/hr

Support Agile workstreams and continuous improvement efforts within the End User Services team * Analyze existing provisioning and device management processes and recommend enhancements * Design and ...

New

MFCP INC

Manager of IT Helpdesk Support

Littleton, CO

$88K - $105K/yr

Oversee support for end-user hardware, peripherals, and workplace technology, including desktops ... Manage user account setup and access for new hires and existing employees across approved corporate ...

New

previous pagenext page

Showing results 21-40

All JobsEnd User Support JobsEnd User Support Manager JobsEnd User Support Manager Jobs in Colorado

End User Support Manager information

What is an end user support manager?

An End User Support Manager is a professional responsible for overseeing the team that provides technical support to employees or customers using an organization's systems, software, and hardware. Their role involves managing help desk operations, ensuring timely resolution of IT issues, and implementing support strategies to improve user satisfaction. They also train support staff, monitor performance metrics, and work with other departments to enhance the overall end-user experience. This position requires strong leadership, communication, and technical skills.

What are the key skills and qualifications needed to thrive as an end user support manager?

To excel as an End User Support Manager, you need a solid background in IT support, troubleshooting, and a relevant degree or certification such as CompTIA A+ or ITIL. Familiarity with help desk ticketing systems, remote support tools, and enterprise software platforms is typically required. Strong leadership, communication, and problem-solving skills are essential to manage teams and address user concerns effectively. These skills ensure efficient resolution of technical issues, high customer satisfaction, and smooth IT operations within an organization.

What are some common challenges faced by end user support managers, and how can they be addressed?

End User Support Managers often encounter challenges such as balancing high service levels with limited resources, managing a diverse team, and keeping up with rapidly changing technology. Addressing these challenges involves developing strong communication processes, implementing effective ticketing and escalation systems, and investing in ongoing training for the support team. Building collaborative relationships with other IT departments and staying updated on industry best practices also help ensure the support function operates smoothly and efficiently.

What cities in Colorado are hiring for End User Support Manager jobs?

Cities in Colorado with the most End User Support Manager job openings:

Infographic showing various End User Support Manager job openings in Colorado as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, 1% Temporary, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

IT Support Technician II

Englewood, CO • On-site

Point Solutions Group
51 - 200 employees
Learn more about Point Solutions Groupexternal

$30 - $31.72/hr

Contractor

Re-posted 13 days ago

Job description

We are seeking a highly motivated IT Support Technician II to provide hands-on desktop support in a fast-paced, customer-focused environment. This role is ideal for someone with strong technical troubleshooting skills, a proactive mindset, and a passion for delivering exceptional end-user support.
You will be responsible for maintaining, troubleshooting, and supporting a wide range of IT systems, ensuring seamless day-to-day operations across hardware, software, and networked environments.
Key Responsibilities
  • Configure, install, maintain, and troubleshoot desktops, laptops, printers, and other IT equipment
  • Perform break/fix support, system upgrades, and moves/adds/changes (MAC work)
  • Provide basic network support to ensure connectivity for end-user devices and peripherals
  • Support and maintain conference room technology, including audio-visual and video conferencing systems
  • Deliver high-quality, customer-centered technical support to end users
  • Respond to and resolve IT incidents and service requests via ticketing systems, phone, and walk-ups
  • Accurately log, prioritize, track, and close support tickets in a timely manner
  • Escalate complex issues to Tier II/III support teams as needed
  • Perform preventative maintenance across IT systems and equipment
  • Assist in developing and maintaining IT documentation, processes, and procedures
  • Support adherence to IT policies and organizational standards
Required Qualifications
  • Associate's degree in a related field or equivalent combination of education and experience
  • 2+ years of hands-on IT support or desktop support experience
  • Strong troubleshooting skills across hardware, software, and peripheral devices
  • Working knowledge of:
    • Windows operating systems
    • Printers and drivers
    • Basic networking concepts (connectivity, troubleshooting)
    • Standard enterprise software and tools
Preferred Skills & Attributes
  • Strong customer service mindset with a focus on user satisfaction
  • Excellent verbal and written communication skills
  • Ability to translate technical issues into clear, user-friendly solutions
  • High energy, proactive attitude, and sense of ownership
  • Team-oriented with a willingness to share knowledge and collaborate
  • Strong organizational skills with the ability to manage multiple tasks and priorities
  • Commitment to continuous improvement and operational excellence

Apply