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End User Device Engineer Jobs in Illinois (NOW HIRING)

G2IT

Deskside Support Specialist

O Fallon, IL

$50K - $55K/yr

Interact with network services, systems engineering, and application support teams to restore ... Support Incident Management, Request Fulfillment, and end-user device installation, configuration ...

AbbVie

Cybersecurity Architect

North Chicago, IL · Remote

Define and evaluate security architecture for the end-user device estate -- workstation and laptop hardening, EDR/endpoint protection (e.g., CrowdStrike, Defender), data protection, and configuration ...

AbbVie

Cybersecurity Architect

North Chicago, IL · Remote

Define and evaluate security architecture for the end-user device estate - workstation and laptop hardening, EDR/endpoint protection (e.g., CrowdStrike, Defender), data protection, and configuration ...

AbbVie

Cybersecurity Architect

North Chicago, IL · On-site +1

$124K/yr

Define and evaluate security architecture for the end-user device estate - workstation and laptop hardening, EDR/endpoint protection (e.g., CrowdStrike, Defender), data protection, and configuration ...

AbbVie

Cybersecurity Architect

North Chicago, IL · Remote

Define and evaluate security architecture for the end-user device estate - workstation and laptop hardening, EDR/endpoint protection (e.g., CrowdStrike, Defender), data protection, and configuration ...

Braze

Senior Staff Engineer

Chicago, IL · On-site

$208K - $349K/yr

... user's device. As a Senior Staff Engineer, you will be the technical anchor for the division ... Lead large, ambiguous projects end-to-end. Drive efforts that span multiple teams from initial ...

Braze

Senior Staff Engineer

Chicago, IL · On-site

$107K - $147K/yr

... user's device. As a Senior Staff Engineer, you will be the technical anchor for the division ... Lead large, ambiguous projects end-to-end. Drive efforts that span multiple teams from initial ...

krg technology inc

Support Engineer

Chicago, IL · On-site

Windows OS | Mac OS | Mobile Device Support (Apple and Android) | Office 2010/2013/2016 | WebEx | Video Conference | Skype for Business | BIT9 | SCCM | Jamf Pro - All these from end user support ...

Alter Domus

Field Service Engineer

Chicago, IL · On-site

... Engineer to provide on-site support for end-user devices and workplace equipment. This role ... end-user support context. • Familiarity with device provisioning concepts, preferably using ...

Kirkland & Ellis

Messaging Engineer II

Chicago, IL · On-site

$116 - $144/hr

... and mobile device management platforms. You'll partner with infrastructure, security, and ... End-User Support & Communication: Provide timely updates and clear communication to attorneys and ...

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Showing results 21-40

All JobsEnd User Device Engineer JobsEnd User Device Engineer Jobs in Illinois

End User Device Engineer information

What are the key skills and qualifications needed to thrive as an end user device engineer, and why are they important?

To thrive as an End User Device Engineer, you need strong knowledge of hardware troubleshooting, operating systems (Windows, macOS, Linux), and device management, often supported by a degree in IT or a related field. Expertise with tools such as Microsoft Endpoint Manager, SCCM, imaging solutions, and relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate is typically required. Excellent problem-solving abilities, communication skills, and a customer-focused attitude set top performers apart. These skills ensure seamless device performance, minimize downtime, and deliver a positive technology experience for end users.

What is an end user device engineer?

End User Device Engineers are IT professionals who manage, configure, and support devices like laptops, desktops, tablets, and smartphones used by employees within an organization. They ensure these devices are secure, up-to-date, and functioning correctly, often handling software installations, troubleshooting issues, and deploying updates. They also play a key role in setting up new devices, maintaining endpoint security, and assisting users with technical problems. Their work helps ensure employees can work efficiently and securely with the technology provided by their organization.

What is the difference between End User Device Engineer vs Desktop Support Technician?

AspectEnd User Device EngineerDesktop Support Technician
CredentialsIT certifications (e.g., CompTIA A+, Microsoft Certified)IT certifications (e.g., CompTIA A+)
Work EnvironmentDesign, deploy, and maintain end user devices; often involved in hardware/software upgradesProvide technical support; troubleshoot hardware/software issues on user devices
Employer & IndustryTech companies, large enterprises, organizations with extensive device managementIT support firms, corporate IT departments, educational institutions

End User Device Engineers focus on the design, deployment, and maintenance of end user devices, often working on hardware and software upgrades. In contrast, Desktop Support Technicians primarily troubleshoot and resolve user device issues, providing direct support to end users. Both roles require similar certifications but differ in scope and responsibilities within the IT environment.

What are some typical challenges faced by end user device engineers in supporting remote and hybrid work environments?

End User Device Engineers often encounter challenges related to managing a diverse array of devices across remote and hybrid settings, such as ensuring consistent security updates, troubleshooting connectivity issues, and supporting users with varying technical proficiencies. The role frequently requires rapid response to device failures and balancing proactive maintenance with urgent support requests. Collaboration with IT security, network teams, and end-users is essential to maintain a seamless user experience while upholding organizational standards.
What cities in Illinois are hiring for End User Device Engineer jobs? Cities in Illinois with the most End User Device Engineer job openings:
End User Device Engineer jobs near you

Deskside Support Specialist

G2IT

O Fallon, IL

$50K - $55K/yr

Full-time

Re-posted 15 days ago

Job description

Service Desk Support Specialist

G2IT is seeking a Service Desk Support Specialist to support client-facing strategic initiatives. The Service Desk Support Specialist will serve as a key member of the operations team, providing frontline technical support to customers in a fast-paced, mission-focused environment. This position is located on the watch floor, where you will directly assist end users, troubleshoot technical issues, and ensure timely resolution of service requests while supporting mission operations.

This is typically a Monday-Friday, 8-hour per day position; however, during Real World mission events, work schedules and duty hours may be adjusted to meet operational requirements.

As a Service Desk Support Specialist, you will work on high-visibility and mission-critical activities, providing exceptional customer service while resolving technical issues independently. Strong communication skills and a customer-focused mindset are essential, as you will interact directly with users on a daily basis.

Your regular activities will include:
  • Provide first and second-tier technical support to end users for desktop computers, laptops, monitors, printers, peripherals, and software applications.
  • Serve as a frontline customer support representative on the watch floor, responding to technical issues and service requests in a professional and timely manner.
  • Troubleshoot, diagnose, and resolve hardware, software, and connectivity issues while maintaining excellent customer service.
  • Interact with network services, systems engineering, and application support teams to restore service and resolve complex technical issues.
  • Simulate or recreate user problems to identify root causes and implement effective solutions.
  • Document incidents, service requests, troubleshooting steps, and resolutions within the organization's IT Service Management (ITSM) system.
  • Execute fault isolation and diagnostic procedures to ensure corrective actions are completed in a timely manner.
  • Support Incident Management, Request Fulfillment, and end-user device installation, configuration, operation, and maintenance.
  • Install, configure, and maintain desktops, laptops, virtual clients, monitors, printers, and other end-user peripherals.
  • Follow established troubleshooting procedures and contribute to the development and improvement of technical documentation and knowledge base articles.
  • Support mission operations during contingency and Real World events by adjusting work schedules as operational requirements dictate.
Requirements:
  • Minimum of 2 years of solid Service Desk or Help Desk support experience in an enterprise IT environment.
  • Excellent verbal and written communication skills with a strong customer service focus.
  • Ability to work effectively in a fast-paced, mission-critical watch floor environment.
  • Experience troubleshooting Windows operating systems, Microsoft Office applications, desktop hardware, printers, and common network connectivity issues.
  • BA/BS degree or equivalent experience preferred.
  • Must be a U.S. Citizen.
  • Must possess and maintain an Active DoD Secret Security Clearance.
  • Must possess a current DoD 8570/8140 IAT Level II certification (Security+ CE or equivalent).
  • ITIL Foundation v3 or higher certification is a plus.
  • Experience with BMC Remedy or a similar Enterprise IT Service Management (ITSM) platform is preferred.

Annual Salary: $50,000-$55,000, depending on experience.

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