JOB SUMMARY Client Support Service Professionals are responsible for handling incoming phone calls related to various service inquiries on client accounts. The role requires responding with a high degree of accuracy and efficiency while consistently meeting key department performance metrics. Support areas encompass cash management products and services, online client portals, mobile applications, and general account or financial inquiries. Successful candidates will be highly professional, career-driven, and committed to providing world-class service. Key Responsibilities • Handle incoming phone calls regarding various service inquiries on client accounts. • Respond with a high degree of accuracy and efficiency. • Consistently meet key department performance metrics. • Provide functional support for cash management products and services. • Assist with inquiries related to the client website and mobile application. • Address general account or financial related inquiries. Required Qualifications • Ability to contribute in a fast-paced, team-oriented environment. • Aptitude to multi-task and adjust quickly to change in a busy financial service center. Preferred Qualifications • College Degree • Previous contact center experience Education: Bachelors Degree
Company Description
Compunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.
We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.