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Employee Success Jobs in Michigan (NOW HIRING)

Madonna University

Success Coach

Livonia, MI · On-site

SUMMARY Success Coach Office of Student Advising and Success Director of Student Advising and ... Employee may occasionally lift and/or move up to 15 pounds. Reasonable accommodations may be ...

MDVIP LLC

Success Manager

Ann Arbor, MI · On-site

Recognized as a Great Place to Work ® since 2018, MDVIP is committed to excellence in patient care and employee satisfaction. Position Summary As a Success Manager, you will manage a portfolio of ...

MDVIP LLC

Success Manager

Ann Arbor, MI · On-site

Recognized as a Great Place to Work since 2018, MDVIP is committed to excellence in patient care and employee satisfaction. Position Summary As a Success Manager, you will manage a portfolio of ...

MDVIP

Success Manager

Ann Arbor, MI · On-site

Recognized as a Great Place to Work ® since 2018, MDVIP is committed to excellence in patient care and employee satisfaction. Position Summary As a Success Manager, you will manage a portfolio of ...

Kendall Group

Customer Success Advocate

Portage, MI · On-site

Our employee ownership model is the core of who we are. You will not only own part of the company ... Reporting to the Solution Consultants Manager, the Customer Success Advocate is a key member of the ...

The Kendall Group

Customer Success Advocate

Portage, MI · On-site

Our employee ownership model is the core of who we are. You will not only own part of the company ... Reporting to the Solution Consultants Manager, the Customer Success Advocate is a key member of the ...

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Employee Success information

What is employee success?

Employee Success refers to strategies, programs, and practices within an organization that focus on supporting employees to achieve their best work, grow professionally, and feel satisfied in their roles. This function often encompasses onboarding, professional development, employee engagement, performance management, and workplace culture initiatives. The goal of Employee Success is to create an environment where employees are motivated, productive, and aligned with the company's mission and values. It is a modern evolution of traditional human resources, emphasizing employee experience and well-being as key drivers of organizational performance.

What are the key skills and qualifications needed to thrive as an employee success professional, and why are they important?

To thrive as an Employee Success professional, you need a background in human resources, organizational development, and employee engagement, often supported by a relevant degree or HR certification. Familiarity with HR information systems (HRIS), employee engagement platforms, and data analytics tools is typically required. Exceptional communication, empathy, and problem-solving skills help you build trust and foster a positive workplace culture. These skills are essential for driving employee satisfaction, retention, and overall organizational performance.

How does the employee success team typically collaborate with other departments to enhance workplace culture?

The Employee Success team works closely with leaders from departments such as HR, Operations, and Management to identify opportunities for improving employee engagement and satisfaction. This collaboration often involves organizing cross-functional workshops, collecting and analyzing employee feedback, and co-developing initiatives that align with organizational goals. Regular meetings and transparent communication are key, ensuring that all departments are aligned in fostering a positive and productive work environment.

What is the difference between Employee Success vs Employee Engagement?

AspectEmployee SuccessEmployee Engagement
FocusHolistic development, retention, and performance of employeesLevel of emotional commitment and enthusiasm employees feel towards their work
ResponsibilitiesOnboarding, training, career development, performance managementBoosting morale, fostering motivation, improving workplace culture
Work EnvironmentHR and talent development settingsOrganizational culture and employee experience initiatives
Common UsageHR departments, talent management teamsEmployee experience programs, internal communications

While both roles aim to improve employee well-being and productivity, Employee Success focuses on supporting employees' growth and retention through development initiatives. Employee Engagement emphasizes fostering a positive emotional connection to increase motivation and job satisfaction. Together, they contribute to a thriving workplace environment.

Employee Success jobs near you
Infographic showing various Employee Success job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 18% Part Time, 1% Temporary, 4% Contract, and 1% Nights. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution.

Business Development & Client Success Manager

MARTIN Technologies

Novi, MI • On-site

$60K - $80K/yr

Full-time

Re-posted 4 days ago

Job description

Business Development & Client Success Manager
Location: Metro Detroit, Michigan
Job Type: Full-Time
Work Location: 100% Onsite (Travel between MARTIN Technologies facilities and customer locations throughout Metro Detroit)
Compensation: $60,000 - $80,000 annually (Based on experience, qualifications, and demonstrated skills)
Travel: Local travel required.
Work Authorization: Applicants must be authorized to work in the United States. MARTIN Technologies does not provide visa sponsorship for this position. Candidates requiring current or future visa sponsorship will not be considered. This is a 100% onsite position; candidates residing outside the Metro Detroit area will not be considered.
About MARTIN Technologies
MARTIN Technologies is a global leader in engineering, manufacturing, testing, and technology solutions serving the automotive, aerospace, defense, and mobility industries. We partner with leading OEMs and Tier 1 suppliers to deliver innovative engineering services, workforce solutions, and operational excellence from concept through production.
Position Summary
MARTIN Technologies is seeking a highly motivated Business Development & Client Success Manager to drive business growth, strengthen client relationships, and support workforce operations across key customer accounts.
This role serves as the primary liaison between MARTIN Technologies, our employees working at customer locations, and our clients. The successful candidate will focus on expanding existing business partnerships, identifying new opportunities for growth, supporting employee engagement, and ensuring exceptional customer satisfaction.
The ideal candidate is a relationship builder, strategic thinker, and self-starter who understands how large organizations operate and can effectively communicate with customers, leadership teams, and employees. This individual should always be looking for ways to grow business, improve client partnerships, increase revenue opportunities, and elevate the MARTIN Technologies brand.
Key Responsibilities
Business Development & Revenue Growth
  • Develop and maintain strong relationships with client leadership and key decision-makers.
  • Identify opportunities to expand MARTIN Technologies' services within existing customer accounts.
  • Continuously seek opportunities to generate additional business and increase account revenue.
  • Promote MARTIN Technologies' engineering, manufacturing, technical, and workforce capabilities.
  • Develop strategies that strengthen long-term customer partnerships and support sustainable business growth.
  • Collaborate with internal leadership to identify and pursue new business opportunities.
  • Represent MARTIN Technologies professionally during client meetings, site visits, networking events, and business reviews.
Client Relationship Management
  • Serve as the primary point of contact for assigned client accounts.
  • Build trusted relationships through consistent communication and outstanding customer service.
  • Understand client operations, workforce needs, and future business objectives to anticipate opportunities.
  • Address client concerns promptly while maintaining strong long-term partnerships.
  • Provide leadership with regular updates on customer feedback, operational trends, and potential growth opportunities.
Employee Success & Workforce Engagement
  • Build strong relationships with employees assigned to customer locations.
  • Conduct regular employee check-ins to improve engagement, retention, and overall job satisfaction.
  • Act as a trusted employee advocate by assisting with workplace concerns and helping employees succeed.
  • Work collaboratively with client leadership to identify advancement and career growth opportunities for high-performing employees whenever appropriate.
  • Promote a positive culture that reflects MARTIN Technologies' commitment to professionalism, accountability, and employee success.
Operations & Administrative Support
  • Review, verify, and approve employee timecards for payroll processing.
  • Monitor attendance, scheduling, workforce updates, and daily operational activities.
  • Support onboarding, employee documentation, and workforce administration.
  • Maintain accurate reports using Microsoft Office and company systems.
  • Coordinate with Recruiting, HR, Payroll, and Operations to ensure smooth workforce management and exceptional client support.
Internal Collaboration
  • Partner closely with Recruiting, HR, Payroll, Operations, and Leadership teams.
  • Share customer insights, workforce trends, and operational updates that support strategic business decisions.
  • Communicate potential business opportunities and client needs to leadership.
  • Help develop long-term account growth strategies that strengthen MARTIN Technologies' market presence.
Qualifications
Required
  • Bachelor's degree in Business, Marketing, Management, Human Resources, or a related field preferred (or equivalent professional experience).
  • Minimum of 5 years of experience in business development, account management, customer success, operations, staffing, or a related field.
  • Excellent business development and relationship management skills.
  • Outstanding communication, presentation, negotiation, and interpersonal abilities.
  • Strong organizational, analytical, and problem-solving skills.
  • Advanced computer proficiency, including Microsoft Excel, Word, Outlook, and PowerPoint.
  • Ability to manage multiple priorities while maintaining exceptional attention to detail.
  • Valid driver's license with the ability to travel throughout Metro Detroit.
Preferred Qualifications
  • Experience supporting engineering, manufacturing, automotive, or technical service organizations.
  • Experience working with enterprise-level customer accounts.
  • Experience with CRM, ATS, HRIS, payroll, or workforce management systems.
  • Familiarity with workforce planning and customer account growth strategies.
What We're Looking For
The ideal candidate is someone who:
  • Is passionate about building lasting customer relationships.
  • Naturally identifies opportunities to grow existing business and generate new revenue.
  • Enjoys working with both customers and employees.
  • Is confident communicating with executives, managers, and frontline employees.
  • Is highly organized, technology-savvy, and detail-oriented.
  • Thinks strategically while executing operational responsibilities.
  • Demonstrates professionalism, integrity, and a strong customer-first mindset.
  • Represents MARTIN Technologies with enthusiasm, confidence, and pride.

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