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Employee Benefits Client Service Associate Jobs

Morgan Stanley

Client Service Associate

Greenwich, CT · On-site

$35K - $61K/yr

... employee benefits and perks in the industry. There's also ample opportunity to move about the ... Client Service Associates located in Connecticut receive an annual salary ranging from $35,360 to ...

Morgan Stanley

Client Service Associate

Greenwich, CT · On-site

$35K - $61K/yr

... employee benefits and perks in the industry. There's also ample opportunity to move about the ... Client Service Associates located in Connecticut receive an annual salary ranging from $35,360 to ...

The Right Click, Inc.

Client Service Associate

Darien, CT · On-site

$15 - $20.75/hr

Our client is seeking a Client Service Associate. The ideal candidate is highly organized, detail ... employee or job applicant irrespective of race, color, creed, alienage, religion, sex, national ...

Morgan Stanley

Client Service Associate

Purchase, NY · On-site

$58K - $115K/yr

Client Service Associate JD: POSITION SUMMARY Client Service Associates provide exceptional service ... employee benefits and perks in the industry. There's also ample opportunity to move about the ...

PNC Bank

Client Service Associate

Pittsburgh, PA

$14 - $19.50/hr

... options; employee and spouse/child life insurance; short and long-term disability protection ... To learn more about these and other programs, including benefits for full time and part-time ...

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How much do employee benefits client service associate jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for employee benefits client service associate in the United States is $17.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.23 per hour, depending on experience, location, and employer.

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Infographic showing various Employee Benefits Client Service Associate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 14% Part Time, and 5% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $35,647 per year, or $17.1 per hour.

Employee Benefits Client Service Representative

Troy, MI • On-site

Wilshire Benefits Group Inc
Insurance Services • 11 - 50 employees
Learn more about Wilshire Benefits Group Incexternal

$15.25 - $20.75/hr

Full-time

Medical, Life

Re-posted 11 days ago

Job description

Description

Wilshire Benefits Group is actively seeking a dynamic professional who is ready to play a vital role in enhancing employee satisfaction and well-being as an Employee Benefits Client Service Representative.


In this fast-paced role, you'll handle everything from processing enrollments and managing eligibility with insurance carriers to fielding inquiries resolving issues as a dedicated employee benefit advocate. Bring your friendly attitude, positive energy, and problem-solving abilities, and let's create incredible client experiences together!


Your role will involve wearing many hats, including:

  • Manage Employee Benefit Enrollments: Accurately process new enrollments, changes, and terminations within required timelines.
  • Enrollment Verification & Follow-Up: Confirm enrollments are successfully transmitted to insurance carriers using multiple system platforms.
  • Employee Benefits Support: Respond to employee benefit questions during open enrollment and throughout the year, including ID card requests and coverage inquiries, with a standard turnaround of 24-48 hours.
  • Carrier & COBRA Coordination: Serve as a point of contact between employees, COBRA participants, and insurance carriers to resolve claims, eligibility, and service issues.
  • Inbox & Case Management: Monitor the benefits advocacy inbox, track requests, and document all actions accurately in internal systems.
  • Client Service Excellence: Provide professional, responsive, and solution-oriented support to both internal teams and external clients.
  • Open Enrollment Communications: Assist with the creation and distribution of clear, accurate employee communications, including Open Enrollment materials and benefit guides.

At Wilshire Benefits Group, we offer a robust and competitive benefits package and an award-winning work environment. We believe in celebrating your achievements, fostering a fun and inspirational work environment, and providing the support you need to shine. Ready to join the team and become a contributor to our intentionally-different approach? Apply now!

Requirements

Our ideal candidate will bring the following skills and abilities to the role:

  • Experience in Employee Benefits: At least 1 year of hands-on experience working with employee health insurance benefits or benefits administration.
  • Customer Service Excellence: Demonstrated commitment to providing high-quality, professional service to employees, clients, or plan participants.
  • Accuracy & Data Management: Strong data entry skills with a proven ability to work accurately with detailed, sensitive information.
  • Client Support Experience: Prior experience responding to employee or client inquiries via email or ticketing systems while meeting service-level expectations.
  • Organization & Follow-Through: Ability to consistently track requests, document actions in internal systems, and manage multiple priorities effectively.
  • Independent & Team-Based Work: Comfortable working independently while also collaborating with a team to meet varying client needs.
  • Written Communication Skills: Ability to create, edit, and proofread professional documents and communications.
  • Technology Proficiency: Proficient in Microsoft Word, Excel, and PowerPoint; experience with Adobe products preferred.
  • Onsite Availability: Willing and able to work onsite as required.
  • Education: Bachelor's degree preferred or equivalent relevant experience.
  • Licensing (Preferred): Active Life and Health insurance license is a plus.
  • Benefits Systems Experience (Preferred): Familiarity with Employee Navigator or similar benefits administration platforms strongly valued.
  • Design Tools (Nice to Have): Experience with Microsoft Publisher or similar desktop publishing is helpful but not required.

Apply