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Empathy Listener Jobs (NOW HIRING)

Medsien

Remote Enrollment - Outreach Coordinator

Build rapport quickly and communicate program benefits with clarity and empathy * Listen to patient concerns, handle objections with compassion, and help them feel supported * Guide patients step-by ...

Medsien

Remote Enrollment - Outreach Coordinator

Build rapport quickly and communicate program benefits with clarity and empathy * Listen to patient concerns, handle objections with compassion, and help them feel supported * Guide patients step-by ...

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How much do empathy listener jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for empathy listener in the United States is $17.76, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $20.43 per hour, depending on experience, location, and employer.

How do you become an empathy listener?

To become an empathy listener, develop active listening skills by giving full attention, maintaining eye contact, and providing verbal and non-verbal cues of understanding. Practice empathy by genuinely trying to understand others' perspectives and emotions, and consider training or certifications in communication or counseling to enhance these skills. Consistent practice in real conversations helps improve your ability to listen empathetically.

Is the empathy listener a real job?

An empathy listener is a role that involves actively listening to individuals to provide emotional support and understanding, often in mental health, counseling, or customer service settings. While not a formal job title in all industries, similar roles exist under titles like mental health counselor, support specialist, or customer care representative, requiring strong communication and empathy skills.

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Infographic showing various Empathy Listener job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 81% Physical, 1% Hybrid, and 18% Remote job distribution, with an average salary of $36,933 per year, or $17.8 per hour.

Operations Support Associate

East Longmeadow, MA • On-site

The MH Group LLC
Recruiting and Staffing Services • 51 - 200 employees
Learn more about The MH Group LLCexternal

$45K - $50K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 days ago

Key responsibilities

  • Answer inbound customer telephone calls with professionalism.

  • Manage account information, set up new accounts, create work orders, and send invoices and statements.

  • Support office operations, assist with billing and fuel assistance programs, and communicate customer concerns to management.

Job description

Description:

Direct Hire

Are you ready to make an impact with your customer service skills and contribute to a dynamic team environment? We are actively seeking a talented individual who embodies positivity, patience, and resilience to join our client's team in delivering outstanding service and support to their valued customers.


Qualifications:

  • Education: A high school diploma or equivalent is required. Inbound external customer service training preferred.
  • Experience: 1 to 3 years of inbound external customer service experience interfacing/triage with customers; billing and accounts receivable experience is a plus.
  • Certifications: None required; customer service certifications preferred.


Key Responsibilities:

  • Answer inbound customer telephone calls with professionalism.
  • Manage account information and schedule follow-ups efficiently.
  • Assist with routine tasks and correspondence, maintaining proficient computer skills.
  • Set up new accounts, create work orders, and send timely invoices and statements.
  • Provide exceptional customer service in person and over the phone, handling payments accurately.
  • Support office operations and performance metrics; ensure supplies are ordered as needed.
  • Assist with billing and fuel assistance programs, and tackle other tasks as required.
  • Communicate customer concerns directly to management and ensure timely resolutions.
  • Proactively call and collect overdue accounts, ensuring customer satisfaction and payment setups.

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday


Requirements:

Essential Skills:

  • Computer Proficiency: Must be skilled in Microsoft Office (Word, Excel, Email).
  • Customer Service Excellence: Deliver patience and positivity, turning external customer conversations around to ensure continued customer loyalty.
  • Active Listening & Empathy: Listen intently, acknowledge inbound customer concerns, and express empathy to understand and address issues effectively.
  • Patience: Navigate delays or difficulties with self-awareness to maintain a pleasant interaction and environment.
  • Collaboration: Work effectively across the team to achieve shared goals.
  • Resilience: Bounce back from setbacks, maintaining poise and positivity.
  • Problem-Solving: Resourcefully devise solutions that balance customer needs and team effort.
  • Smartphone Utilization: Text group messages as needed and appropriate.
  • Time Management: Prioritize daily tasks alongside customer interactions.


Preferred Skills:

  • Knowledge or certifications in Word, QuickBooks, and/or Ignite software.
  • Fluency in a second language (Spanish or Portuguese) is a plus.

Physical Requirements:

  • Regularly talk and listen; frequently stand, walk, sit, and reach.
  • Stand up to 2 hours and sit for 8 hours a day; occasionally lift up to 20 pounds.
  • Specific vision requirements include seeing at close range.


MH Group logo

About MH Group

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

East Longmeadow, MA, US

Year founded

2013

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