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Empathetic Listener Jobs in Locust Grove, GA (NOW HIRING)

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Empathetic Listener information

What is an empathetic listener?

An Empathetic Listener is someone who provides a supportive and nonjudgmental space for individuals to express their thoughts and emotions. Their role involves actively listening, showing understanding, and offering encouragement without giving direct advice or judgment. This job is valuable in counseling, customer service, coaching, and peer support roles, where emotional intelligence and patience are essential. Empathetic listeners help people feel heard and validated, fostering trust and connection.

What are the key skills and qualifications needed to thrive as an empathetic listener?

To excel as an Empathetic Listener, you need strong active listening skills, emotional intelligence, and a background in counseling, psychology, or social work is often advantageous. Familiarity with client management systems and adherence to ethical guidelines or certifications, such as Mental Health First Aid, may be required. Exceptional interpersonal communication, patience, and cultural sensitivity are vital soft skills for this position. These attributes are critical for building trust, supporting individuals effectively, and facilitating meaningful conversations in various support environments.

What are some typical challenges faced by an empathetic listener, and how are they addressed?

Empathetic Listeners often encounter emotionally charged conversations that require careful handling and strong boundaries to avoid compassion fatigue. Balancing active listening with providing appropriate resources or referrals, while maintaining confidentiality and neutrality, can also be demanding. Many organizations offer regular supervision, peer support, and training to help listeners manage stress and process challenging interactions. Building self-care routines and utilizing available support mechanisms are important for long-term effectiveness and well-being in this role.

What cities near Locust Grove, GA are hiring for Empathetic Listener jobs?

Cities near Locust Grove, GA with the most Empathetic Listener job openings:

Empathetic Listener jobs near you
Infographic showing various Empathetic Listener job openings in Locust Grove, GA as of August 2026, with employment types broken down into 86% Full Time, and 14% Contract. Highlights an 100% In-person job distribution.

Core Client Advocate, Southeast

Peregrine Technologies

Atlanta, GA • On-site, Remote

$110K - $130K/yr

Full-time

Posted 29 days ago

Job description

We are looking for a Customer Advocate to own all customer relationships throughout the contract. You'll be the primary interface between our customers and our team, representing the voice of the customer to our engineers and supporting the customer with new updates, workflows, and features to the platform. This involves interpreting multiple and complex data sources to ensure all users are working in Peregrine to the best of their ability, including dashboards, metrics, and onsite visits to build deep relationships with all agency stakeholders.

The Role

Full user adoption and long-term relationships are your top priority in this role. You lend an empathetic ear to solve our customer's challenging problems and unlock new ways that provide value to their work. It's important to find creative ways to work through internal roadblocks so Peregrine can create success throughout the entire agency. You'll also partner with other teams to develop case studies and success stories for Peregrine's outsized value. This role is critical to customer retention and growth and the right candidate needs to be an active and empathetic listener, a creative value-panhandler, and a proactive problem solver.

The position is based remotely in Atlanta, GA or Nashville, TN with weekly onsite visits/travel required across that region and surrounding areas. Location is subject to change to align with business need. 

About You
  • You place a high value on maintaining positive customer relationships; you care about their needs and how we can give the best solution in an empathetic way
  • You are energized when working directly with customers and crave a role at the intersection of user engagement and product adoption
  • You have a passion for uncovering and addressing roadblocks so every user is always satisfied
  • You are creative & have adept critical thinking skills to problem-solve barriers at customer agencies
  • You have incredible attention to detail, are highly organized, and can manage multiple projects at once
  • You bring a curious and humble mindset to collaboratively solving difficult customer challenges with other team members
What We Look For
  • 3-7+ years of direct experience supporting customers to adopt technical software solutions
  • Previous work directly or in a vendor relationship with law enforcement, public safety, or the military is strongly preferred, not required
  • Significant experience in the enterprise software space, startup experience also a plus
  • Ability to listen to synthesize user feedback and be the first line of support throughout the contract
  • Successful track record of zero churn and positive net revenue retention
  • Excellent relationship-building skills with the ability to communicate technical and non-technical concepts to a diverse audience
  • Ability to travel ~60% of the time

Salary Range: $110,000 - $130,000 Annually + Benefits + Equity (if applicable) + Bonus (if applicable)
Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific work location. Information on the benefits offered is here.

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