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Emotional Support Listener Jobs in California (NOW HIRING)

Crisis Support & Intervention: - Respond to incoming calls, chats, and texts on crisis and support lines - Provide active listening, emotional support, and collaborative problem-solving - Apply ...

Peer Support Specialist I

Tulare, CA · On-site

$20 - $21.22/hr

Crisis Support & Intervention: - Respond to incoming calls, chats, and texts on crisis and support lines - Provide active listening, emotional support, and collaborative problem-solving - Apply ...

Peer Support Specialist - SLOHub

San Luis Obispo, CA · On-site

$18.75 - $24.25/hr

Provide emotional support, guidance, and advocacy for the participants who are facing challenges in their recovery. * Facilitate support groups, individual coaching, and offering empathetic listening ...

Peer Support Specialist

Pala, CA · On-site

$17.75 - $22.75/hr

Provide peer mentoring, encouragement, and emotional support to individuals experiencing behavioral ... Strong communication, active listening, motivational interviewing, and interpersonal skills.

Peer Support Specialist

Pala, CA · On-site

$17.75 - $22.75/hr

Provide peer mentoring, encouragement, and emotional support to individuals experiencing behavioral ... Strong communication, active listening, motivational interviewing, and interpersonal skills.

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Emotional Support Listener information

What is an emotional support listener?

An Emotional Support Listener provides a compassionate and non-judgmental space for individuals to express their thoughts and feelings. They actively listen, offer emotional reassurance, and help people feel heard and understood. While they do not provide professional counseling or therapy, they offer support in difficult times. This role is often found in peer support services, mental health organizations, or online platforms.

What are the typical daily responsibilities of an emotional support listener?

Emotional Support Listeners typically spend their workdays actively listening to individuals experiencing emotional distress, offering compassionate, nonjudgmental support, and helping them feel heard and understood. They may connect with those seeking help via phone, text, or online chat platforms, and are often responsible for maintaining accurate records of their interactions. Depending on the organization, they might also participate in regular training sessions or supervision meetings to improve their skills and receive guidance. Collaboration with team members, supervisors, or mental health professionals may be part of the role, especially in situations where escalation or referrals are needed. This role is well-suited for individuals who are passionate about making a positive difference in others’ lives and thrive in emotionally supportive environments.

What are the key skills and qualifications needed to thrive in the emotional support listener position?

To thrive as an Emotional Support Listener, you need strong active listening skills, emotional intelligence, and a foundational understanding of mental health principles, often supported by relevant training or certifications in peer support or mental health first aid. Familiarity with digital communication platforms or hotlines is helpful, as many roles operate via phone, chat, or online support systems. Exceptional empathy, nonjudgmental attitude, and resilience under emotional stress are standout soft skills for this position. These abilities are crucial to effectively support individuals in distress, ensuring they feel heard and guided toward appropriate resources or next steps.

Can you really get paid to be an emotional support listener?

Emotional support listeners can be paid for providing empathetic listening and support, often through helplines, online platforms, or mental health services. Compensation varies depending on the organization, and some roles may require training or certification in active listening or mental health first aid.

How to become an emotional support listener?

To become an emotional support listener, individuals typically need strong communication skills, empathy, and active listening abilities. Some roles may require training or certification in mental health support or counseling, and volunteers often undergo specific training programs to prepare for providing emotional support in various settings.

What are the most commonly searched types of Emotional Support Listener jobs in California?

The most popular types of Emotional Support Listener jobs in California are:

What are popular job titles related to Emotional Support Listener jobs in California?

For Emotional Support Listener jobs in California, the most frequently searched job titles are:

What job categories do people searching Emotional Support Listener jobs in California look for?

The top searched job categories for Emotional Support Listener jobs in California are:

What cities in California are hiring for Emotional Support Listener jobs?

Cities in California with the most Emotional Support Listener job openings:

Infographic showing various Emotional Support Listener job openings in California as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 23% Part Time, and 6% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Peer Support Specialist I

Kings View

Tulare, CA

$20 - $21.22/hr

Full-time

Posted 15 days ago


Kings View rating

8.4

Company rating: 8.4 out of 10

Based on 7 frontline employees who took The Breakroom Quiz


Job description

Description

Peer Support Specialist – Access
Location: Tulare, CA
Position Type: Full-Time | Non-Exempt
Salary Range: $20.00 – $21.22 per hour


Join Our Mission
At Kings View, every role contributes to something bigger — improving lives and strengthening communities. We are committed to providing behavioral health and social services to those with limited resources, guided by compassion, excellence, and respect.
Position Overview:
Kings View is seeking a Peer Support Specialist – Access to join the Access Line Team serving individuals of all ages experiencing mental health crisis. This role provides telephonic and electronic support through crisis and community support lines, offering active listening, safety planning, and linkage to appropriate services.
As part of a multidisciplinary team, this position responds to a broad range of non-life-threatening mental health situations, conducts intake and needs assessments, coordinates services, and supports continuity of care.
Key Responsibilities:
Crisis Support & Intervention:
- Respond to incoming calls, chats, and texts on crisis and support lines
- Provide active listening, emotional support, and collaborative problem-solving
- Apply crisis intervention techniques and safety planning
- Evaluate need for higher level interventions (e.g., 5150 evaluation) and coordinate response
Care Coordination & Advocacy:
- Act as liaison between Person Served, family, and treatment providers
- Conduct intake assessments and identify service needs
- Provide referrals to community and recovery services
- Support stabilization and prevent re-hospitalization
Documentation & Compliance:
- Maintain accurate and timely documentation in SmartCare and other systems
- Ensure compliance with HIPAA, COA, CCBHC, and CalAIM standards
- Track contacts, collect required data, and complete documentation within required timeframes
Team Collaboration & Program Support:
- Work closely with Mobile Crisis Response Team and community partners
- Participate in outreach events and program activities
- Attend required trainings, meetings, and continuing education
General Duties:
- Meet performance expectations for response and quality metrics
- Work flexible schedules including evenings, weekends, and holidays
- Navigate multiple systems for documentation and referrals
- Perform additional duties as assigned
What You’ll Bring:
Required Qualifications:
- High School Diploma or equivalent
- 0–1 year of relevant experience
- Valid California Driver’s License (Class C)
Required Experience:
- Experience working with the public
- Lived experience as a consumer or family member (if required by program)
Required Skills:
- Strong communication and compassionate listening skills
- Ability to de-escalate crisis situations
- Strong documentation and data entry skills
- Ability to multitask and navigate multiple systems
- Ability to work independently and as part of a team
Preferred Qualifications:
- Crisis counseling or behavioral health experience
- Experience linking individuals to community resources
- Bilingual English/Spanish preferred
Professional Attributes:
- Compassionate and empathetic
- Strong critical thinking and problem-solving skills
- Ability to remain calm under pressure
- Culturally competent and respectful
- Strong desire to support vulnerable populations
Additional Requirements:
- Must meet insurability requirements if applicable
- Must be authorized to work in the United States
Pre-Employment Requirements:
- Background check
- Drug screening
- Live Scan (DOJ fingerprinting)
Work Environment:
This role is primarily office-based with high-volume phone and computer use. The position may involve handling emotionally intense situations and requires professionalism, resilience, and adaptability.
Equal Opportunity Employer:
Kings View is an Equal Opportunity Employer.
ADA Statement:
Reasonable accommodations will be provided in accordance with applicable laws.
 


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