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How much do emirates job jobs pay per year?

As of Jul 7, 2026, the average yearly pay for emirates job in the United States is $74,655.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,500.00 and $102,000.00 per year, depending on experience, location, and employer.

What is the difference between Emirates Job vs Emirates Cabin Crew?

AspectEmirates JobEmirates Cabin Crew
Required CertificationsHigh school diploma or equivalent, training certificationHigh school diploma, cabin crew training certification
Work EnvironmentOffice, airport ground operations, administrative rolesOnboard aircraft, customer service, safety procedures
Employer & Industry UsageEmirates Airlines, aviation industryEmirates Airlines, aviation industry
Common Search & ComparisonYesYes

Emirates Jobs encompass a variety of roles within the airline, including administrative, ground operations, and customer service positions. Emirates Cabin Crew specifically refers to onboard flight attendants responsible for passenger safety and service. While both roles are within Emirates Airlines and require customer service skills, cabin crew positions focus on in-flight duties, whereas other Emirates Jobs may involve ground or administrative tasks.

What cities are hiring for Emirates Job jobs? Cities with the most Emirates Job job openings:
Emirates Job jobs near you
Infographic showing various Emirates Job job openings in the United States as of July 2026, with employment types broken down into 33% Locum Tenens, 18% Internship, 1% Full Time, 45% Nights, and 3% Summer. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $74,655 per year, or $35.9 per hour.

CUSTOMER AFFAIRS OFFICER - NYC

The Emirates Group

Manhattan, NY • On-site

$75K - $108K/yr

Other

Posted 2 days ago

New

Job description

Job Purpose
Job Purpose
Handle and resolve customer complaints through coordinating with relevant departments as required fully investigating and following up on complaints and issues Provide a personalised and professional response using appropriate communication methods to regain customer confidence and restore the reputation of the Emirates Group and ensure repeat business.
Make recommendations to the Customer Affairs Manager to improve service shortfalls to regain customer confidence in order to ensure repeat business and sustain the growth of Emirates Group.
Job Outline
  1. Action all complaints relating to the Emirates Group by acknowledging fully investigating and responding to the customer directly taking a personalised approach by using a variety of communication media thank passengers for positive feedback keeping the appropriate sections informed
  2. Recommend appropriate compensation and manage the file to a successful resolution including written responses to customers
  3. Ensure all communication with customers are within service level agreements ie communicate to the passenger keeping them informed of progress through to resolution within agreed departmental deadlines Send appropriate interim replies if full details are not available and the investigation is ongoing so that the passenger is aware of the status of the complaint
  4. Investigate with the concerned departments system wide to determine the cause of the complaint then consult with Legal Corporate Communications Insurance and Sales departments on those cases requiring a carefully considered business approach If necessary bring to the attention of Manager Customer Relations to discuss further
  5. For cases escalated to tribunals or courts conduct necessary prework and attend hearings Keep the Customer Affairs Manager fully informed on the outcome of the case and liaise with Group Legal or local lawyers as required to ensure all legal complainants are appropriately responded to
  6. Audit the outcome of the complaint and investigation process and update CRIS the Customer Affairs electronic database stating the level of compensation or goodwill gesture offered
  7. Analyse data monitor trends and identify service and product shortfalls deficits provide monthly reports to Customers Affairs Manager
  8. Make recommendations for service procedural and policy improvement to the Customer Affairs Management and assist with the change process as directed
  9. Discuss complaints of a sensitive nature with Customer Affairs Manager and obtain the required feedback
  10. Baggage Claims (where required by the station)
  11. Assist customers in locating mishandled baggage by liaising with the concerned departments and keeping them updated in case of queries to retain their goodwill Extend a courtesy call to confirm whether the mishandled bag has been restored ensuring that expenditure on claims (damaged/lost/replacement/repaired baggage) are minimised and within relevant guidelines
Qualification
  • Graduate or equivalent
Experience
  • 5 years experience in airport operations or customer contact department of an airline or tourism industry
  • Alternatively experience can be in the service industry preferably travel related such as a Travel Agency
  • Experience with MARS MACS and Travel Agency GDS eg Amadeus Galileo etc is an advantage
Knowledge/skills
  • Knowledge of the World Tracer System MARS MACS and CRIS
  • Excellent MS office skills Strong
  • English written and verbal skills

Must be willing to work onsite, in-office Monday - Friday
Salary & benefits
$75,600 - $108,000

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