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Emergency Room Intake Jobs in Massachusetts (NOW HIRING)

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Retail Clinic Licensed Practical Nurse {175546}

Fall River, MA · On-site

$35 - $37/hr

Provide emergency care in collaboration with the provider on site in emergent situations * Perform patient registration, intake, and checkout * Assist with wait room management and other ...

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Emergency Room Intake information

What is an emergency room intake?

Emergency room intake staff are responsible for greeting patients as they arrive at the emergency department, collecting their personal and medical information, and ensuring they are registered for appropriate care. They often verify insurance details, gather necessary paperwork, and communicate patient needs to nurses and doctors. Intake staff play a critical role in ensuring that patients are processed quickly and directed to the right care providers, helping the emergency room function efficiently. Their work helps streamline patient flow and maintain accurate records during high-stress situations.

What are the key skills and qualifications needed to thrive as an emergency room intake specialist?

To thrive as an Emergency Room Intake Specialist, you need knowledge of medical terminology, patient registration procedures, and a high school diploma or equivalent, with some employers preferring healthcare-specific coursework or experience. Familiarity with hospital information systems, electronic health records (EHRs), and insurance verification tools is typically required. Outstanding interpersonal skills, attention to detail, and the ability to remain calm under pressure are essential soft skills for this role. These skills and qualifications are crucial to ensure efficient patient processing, accurate data collection, and a positive first impression in the high-stress environment of the emergency department.

What are some common challenges faced by emergency room intake staff, and how can they prepare for them?

Emergency Room Intake staff often encounter high-pressure situations, including managing multiple patients with urgent needs and handling emotionally charged interactions with patients and families. Staying organized, maintaining clear communication, and developing strong multitasking skills are critical for success. Proactively learning hospital protocols and practicing de-escalation techniques can help intake staff remain calm and efficient during busy shifts. Additionally, collaborating closely with nurses, physicians, and administrative teams ensures smooth patient flow and accurate information gathering.

What is the difference between Emergency Room Intake vs Emergency Room Nurse?

AspectEmergency Room IntakeEmergency Room Nurse
CredentialsHigh school diploma or equivalent; some roles may require certification in patient registration or basic life supportRegistered Nurse (RN) license, BSN preferred, CPR certification
Work EnvironmentFront desk, patient registration area, emergency departmentPatient care areas within the emergency room, including treatment and monitoring zones
Primary ResponsibilitiesPatient check-in, insurance verification, initial data collectionAssessing patient condition, administering treatments, monitoring vital signs

Emergency Room Intake staff focus on patient registration and administrative tasks, while Emergency Room Nurses provide direct patient care. Both roles are essential in the emergency department but differ significantly in responsibilities and required credentials.

How to get hired in the emergency room intake?

To get hired as an emergency room intake staff member, candidates typically need a high school diploma or equivalent, relevant certifications such as CPR, and strong communication skills. Experience in healthcare or customer service can be advantageous, and familiarity with electronic health record systems is often preferred.

What are popular job titles related to Emergency Room Intake jobs in Massachusetts?

For Emergency Room Intake jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Emergency Room Intake jobs in Massachusetts look for?

The top searched job categories for Emergency Room Intake jobs in Massachusetts are:

What cities in Massachusetts are hiring for Emergency Room Intake jobs?

Cities in Massachusetts with the most Emergency Room Intake job openings:

Emergency Room Intake jobs near you
Infographic showing various Emergency Room Intake job openings in Massachusetts as of August 2026, with employment types broken down into 70% Full Time, and 30% Part Time. Highlights an 100% In-person job distribution.

Safety Specialist, Emergency Room

Heywood Hospital

Gardner, MA • On-site

$18 - $18.91/hr

Full-time

Posted 13 days ago

Heywood Hospital rating

8.6

Company rating: 8.6 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

44th of 1,065 rated hospitals

Job description

You Matter Here!
 
Heywood Healthcare values our employees! We offer competitive wages, great benefits and generous earned time off. Come work where you will matter! 

Hours: 32-Hours, Days, 7:00am - 3:00pm, Every other weekend, Every other holiday, Sunday - Saturday

Hourly Rate: $18.00 - $18.91

Disclaimer

We are committed to equitable and transparent compensation practices. The salary range for this position reflects our good-faith estimate of base pay at the time of posting. Final compensation will be determined based on a variety of factors, including relevant experience, skills, qualifications, and internal equity. We regularly review our compensation structures to ensure fairness and consistency across our organization.
 

Job Summary:

Collaborates with nursing and interdisciplinary healthcare teams to support the delivery of safe, patient-centered care. Maintains a therapeutic milieu by conducting environmental and room safety checks, identifying and mitigating potential hazards, and ensuring compliance with safety protocols. Documents all findings per established protocols. Performs frequent or constant patient observations as directed, documents patient location and behavior, and promptly reports/communicates any patient behaviors and safety concerns to the nursing staff to support care planning and risk mitigation.  Assists with the management of patient belongings and restricted items in accordance with regulatory and unit policies. Supports patient care plans by responding to patient needs, encouraging participation in treatment activities, and completing all required clinical and safety documentation.


Essential Functions
  • Works together with departmental and healthcare teams to complete assignments.
  • Maintains a clean and comfortable environment for patients and visitors.
  • Prevents potential safety hazards from occurring by removing or arranging for the removal of safety hazards from the environment immediately.
  • Prioritizes and reprioritizes work based on the changing needs of the customers.
  • Ensures the safety of patients in the milieu and completes  the environmental safety checklist and documents this for each patient room.
    Neo__  Inf__ Yg Child__ Old Child__ Adol__ Adult__ Geri__
  • Performs patient checks and documents the whereabouts of the patient(s) as directed by the communication from the primary nurse (constant or frequent safety checks).
    Neo__  Inf__ Yg Child__ Old Child__ Adol__ Adult__ Geri__
  • Assists with managing patient belongings and restricted items as directed by nursing.
  • Responds to patient and visitor needs, as well as, provides information and refers matters of concern to nursing staff. Neo__  Inf__ Yg Child__ Old Child__ Adol__ Adult__ Geri__
  • Provides input and patient information (including behavioral concerns) to the team that contributes to the safety needs, development, and implementation of the patient care plan and treatment. Neo__  Inf__ Yg Child__ Old Child__ Adol__ Adult__ Geri__
  • As requested may deliver trays to patients, monitors patient meal intake, and collects trays for return to dietary staff. Assist patients in completing menus, if requested. Neo__  Inf__ Yg Child__ Old Child__ Adol__ Adult__ Geri__
  • May provide suicide observation to patients needing it to ensure their safety.
  • Aims to maintains and promotes calm and respectful milieu to enhance patients' care of plan and treatment. Neo__  Inf__ Yg Child__ Old Child__ Adol__ Adult__ Geri__
  • Encourages patient conversations, participation in therapy and inter-patient relationships while observing behaviors when applicable. Neo__  Inf__ Yg Child__ Old Child__ Adol__ Adult__ Geri__
  • May assist with patient fresh air breaks on specific units
  • Attend to patient needs as requested including, but not limited to nutritional replenishment, telephone charging, retrieving showering toiletries, retrieving linen for frequent observation patients.
  • Ensure that nursing inspects all items brought in for the patient by visitors.
 
Statement of Other Duties
This document describes the major duties and responsibilities for this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that employees may be asked to perform job-related duties beyond those explicitly described.
 
Functional Demands
 
Physical Requirements
 
Exerts 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. Frequently reaches (extending hands and arms in any direction), and handles (seizing, holding, grasping, turning, or working with hands). Occasionally stoops (bending the body downward and forward by bending at the waist), and kneels (bending the legs at knee to come to rest on knee or knees). 
 
Organizational Expectations
 
Behavioral Attributes
 
The following behavioral attributes are required: achievement motivation, concern for order, flexibility, initiative, self-confidence, customer service oriented, interpersonal effectiveness, teamwork, analytical thinking and information seeking.

Job Requirements
 
Minimum Education
  • High School Graduate or equivalent preferred

Minimum Certifications

  • AHA BLS CPR required or obtained within 60 days of hire.
  • DMH approved hands on de-escalation training within 30 days of hire for DMH certified units and 60 days for other locations
Minimum Work Experience
  • Patient care, Mental Health/Behavioral Health or security experience preferred.
  • Limited hands on care required.

 


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