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Emergency Roadside Service Jobs (NOW HIRING)

AAA

Roadside Service Driver

Bow, NH · On-site

$50K/yr

Opportunities to move into supervisory/ management or specialized roles in various areas of the Emergency Roadside Service Department. Remarkable benefits: * Health coverage for medical, dental ...

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Emergency Roadside Service information

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$13

$22

$40

How much do emergency roadside service jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for emergency roadside service in the United States is $22.95, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.28 per hour, depending on experience, location, and employer.

What are some common challenges faced by Emergency Roadside Service professionals on the job?

Emergency Roadside Service professionals often encounter unpredictable situations, such as working in adverse weather conditions, responding to calls at any hour, and assisting distressed motorists in unfamiliar or high-traffic locations. Balancing quick response times with safety protocols is essential, as is maintaining clear communication with dispatchers and customers. The role requires adaptability, strong problem-solving skills, and the ability to remain calm and courteous under pressure.

What are Emergency Roadside Services?

Emergency Roadside Services are assistance programs provided to drivers whose vehicles have become disabled due to mechanical failure, flat tires, dead batteries, or other roadside issues. These services typically include towing, fuel delivery, jump-starts, lockout assistance, and tire changes. The goal is to help drivers get back on the road quickly and safely or transport their vehicle to a repair facility if needed. Many automobile insurance policies and membership organizations, like AAA, offer these services either as part of their coverage or as an optional add-on.

What is the difference between Emergency Roadside Service vs Towing Technician?

AspectEmergency Roadside ServiceTowing Technician
CredentialsDriver's license, basic automotive knowledgeDriver's license, vehicle operation certification
Work EnvironmentOn-road, roadside assistance locationsOn-road, towing sites, repair facilities
Employer & IndustryAuto clubs, roadside assistance companiesTowing companies, auto repair shops
Common Search IntentEmergency roadside help, breakdown assistanceVehicle towing, roadside recovery

Emergency Roadside Service primarily involves providing immediate assistance like jump-starts, tire changes, and fuel delivery. Towing Technicians focus on transporting vehicles from the scene to repair shops. While both roles require similar credentials and work environments, their core functions differ—one offers quick roadside fixes, the other handles vehicle transport.

What are the key skills and qualifications needed to thrive as an Emergency Roadside Service technician, and why are they important?

To thrive as an Emergency Roadside Service technician, you need strong mechanical skills, knowledge of vehicle systems, a valid driver’s license, and often a high school diploma or equivalent. Familiarity with diagnostic tools, GPS navigation systems, and sometimes ASE certification is valuable in this role. Excellent communication, problem-solving abilities, and customer service skills help technicians reassure and assist motorists in stressful situations. These skills and qualifications are essential for delivering efficient, safe, and reliable roadside assistance to those in need.
More about Emergency Roadside Service jobs
What cities are hiring for Emergency Roadside Service jobs? Cities with the most Emergency Roadside Service job openings:
What states have the most Emergency Roadside Service jobs? States with the most job openings for Emergency Roadside Service jobs include:
What job categories do people searching Emergency Roadside Service jobs look for? The top searched job categories for Emergency Roadside Service jobs are:
Emergency Roadside Service jobs near you
Infographic showing various Emergency Roadside Service job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $47,733 per year, or $22.9 per hour.
Emergency Roadside Service Technician

Emergency Roadside Service Technician

AAA Western and Central New York

Buffalo, NY • On-site

$20.10/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 12 days ago

Job description

At AAA Western and Central New York, our Associates are committed to providing our members with a totally satisfying experience. Therefore, we seek Associates who are dedicated to this purpose, people who truly demonstrate compassion, empathy and unsurpassed service. These are the people that help us create a loyal membership base that strengthens our mission-to be our members' most trusted provider of high quality automotive, travel, insurance and other relevant products and services that offer safety, security, peace of mind, value and convenience.
AAA Western and Central New York is regularly recognized as one of the best & healthiest places to work in the WNY & CNY area. In addition to a market competitive salary, Associates are eligible for a wide selection of benefits (dependent upon position) including:
  • Medical, Dental, Life and AD&D Insurance
  • Flexible work schedules
  • Pre-Tax & Roth 401(k) plan with company match
  • Health Spending Accounts with company contribution & Flexible Spending Accounts
  • Company Paid Short-term & Long-term disability
  • Paid time off
  • Tuition reimbursement & company-paid training programs
  • FREE AAA membership & travel / product discounts
  • Paid Volunteer Time Off

This position begins in a trainee role, with advancement to a full position upon successful completion of the training program.
Job Responsibilities
30% Safety: Exhibit EMS safety priority (Employee Safety First, Member Safety, Service Safety) while driving and providing on scene procedural excellence in adherence to all related technical processes, safety training, and SOG requirements.
20% Battery Sales: Meet established and communicated standards for failed and overall conversions. Remain up to date on all Club Assist and internal training and sales techniques.
20% Member Satisfaction / Quality: Provide exceptional Member experience through safe and industry leading auto repair and light recovery solutions. Meet established and communicated standards for overall Member satisfaction, driver satisfaction, and service-related damages.
15% Operational Compliance: Meet established and communicated expectations pertaining to core operational responsibilities including but not limited to: Full system testing, productivity, Fleet focus items, etc.. Provide basic automotive solutions to members. Participate in recurrent training to remain the undisputed leader in roadside assistance (ULRA).
10% Policy Compliance: Meet established and communicated standards outlined in the associate handbook and Fleet SOG, including but not limited to: Core Values, Code of Conduct, Ready to work, meal period, vehicle security, etc.. Remain current with new and/or updated Club/Fleet policies and protocols.
5% Wipers / Other Misc. Sales: Promote other club products and services such as Approved Auto Repair, Insurance, Travel, and Credit Card Programs. Meet established and communicated expectations related to wiper sales.
Job Specific Requirements
  • Valid NYS driver's license with at least 1-year licensed driving experience.
  • Ability to pass a non-DOT physical.
  • Must meet requirements for annual physical and background check.
  • Basic knowledge of automotive tools of the trade.
  • Ability to use electronic navigation and/or map to locate members in a safe manner.
  • Ability to operate service vehicles; contends with heavy traffic, hazardous road conditions, accidents, etc.
  • Must be able to work outside with all types of inclement weather.
  • Exhibit a high degree of professionalism at all times (e.g., wearing a uniform, presenting a neat appearance to customers, maintaining a clean vehicle, demonstrate a positive demeanor).
  • Remain productive while at work and seek other duties when call volume permits.
  • Utilize reference material relating to towing and service of vehicles, i.e. AAA Towing & Service Manual and AAA Lockout Manual.
  • Ability to work a variety of shifts to cover a 24/7 operation and work mandatory overtime as business needs dictate.
Physical Requirements
  • Must be able to sit or stand for extended periods and have full range of motion allowing you to bend neck in downward position, bend and twist at the waist
  • Must be able to lift, carry, push, pull a maximum over 75 pounds
  • Must be able to differentiate between colors
  • Must be able to wear standard personal protective equipment such as safety glasses, hearing protection and steel toed shoes
  • Ability to perform frequent strenuous physical activities including extensive standing, walking, and bending

Starting Pay Rate: $20.10/hr
This position does not offer visa sponsorship now or in the future.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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