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Emergency Roadside Assistance Jobs (NOW HIRING)

AAA

Call Center Representative - Roadside Assistance

$20.74/hr

Field incoming calls from members requiring emergency roadside assistance including services such as towing, locksmith, fuel, battery, and minor mechanical issues. * Understand the nature of the ...

AAA

Call Center Representative - Roadside Assistance

$20.74/hr

Field incoming calls from members requiring emergency roadside assistance including services such as towing, locksmith, fuel, battery, and minor mechanical issues. * Understand the nature of the ...

AAA

Call Center Representative - Roadside Assistance

$20.74/hr

Field incoming calls from members requiring emergency roadside assistance including services such as towing, locksmith, fuel, battery, and minor mechanical issues. * Understand the nature of the ...

AAA

Call Center Representative - Roadside Assistance

$20.74/hr

Field incoming calls from members requiring emergency roadside assistance including services such as towing, locksmith, fuel, battery, and minor mechanical issues. * Understand the nature of the ...

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Emergency Roadside Assistance information

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How much do emergency roadside assistance jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for emergency roadside assistance in the United States is $20.40, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.60 per hour, depending on experience, location, and employer.

What does a typical shift look like for someone working in emergency roadside assistance?

A typical shift in Emergency Roadside Assistance involves responding to calls from drivers experiencing vehicle breakdowns, flat tires, lockouts, or other roadside issues. You’ll often work independently, traveling to different locations to assess and resolve problems on-site, sometimes in challenging weather or high-traffic conditions. Collaboration with dispatchers, tow truck operators, and occasionally law enforcement is common to ensure customer safety and efficient service. Flexibility is important, as shifts can include nights, weekends, and holidays. The role offers a dynamic work environment with opportunities to build problem-solving and customer service skills.

How to become an emergency roadside assistance worker?

To become an emergency roadside assistance worker, candidates typically need a valid driver's license, a clean driving record, and basic mechanical knowledge. Some employers may require certification in first aid or vehicle repair, and the job often involves working flexible hours and responding quickly to emergencies.

What is the difference between Emergency Roadside Assistance vs Towing Technician?

AspectEmergency Roadside AssistanceTowing Technician
CredentialsBasic automotive knowledge, sometimes certifications in roadside servicesAutomotive repair and towing certifications, CDL often required
Work EnvironmentOn-road, roadside, various locationsGarage, roadside, towing sites
Employer & IndustryAuto clubs, roadside service companies, insurance providersTow companies, auto repair shops, roadside service providers

Emergency Roadside Assistance and Towing Technicians both operate in roadside environments and require automotive knowledge. However, roadside assistance focuses on minor repairs and support, while towing technicians handle vehicle transport and more complex repairs. Understanding these differences helps customers choose the right service for their needs.

What are the key skills and qualifications needed to thrive as an emergency roadside assistance professional?

To thrive as an Emergency Roadside Assistance professional, you need expertise in basic automotive repair, troubleshooting, and a valid driver’s license, often supported by completion of a vocational program or relevant certification. Familiarity with diagnostic tools, GPS navigation systems, and dispatch software is commonly required. Excellent problem-solving abilities, patience, and strong customer service skills help professionals remain calm and supportive during stressful roadside situations. These competencies ensure quick, safe, and effective assistance for stranded motorists, enhancing customer satisfaction and safety.

What are jobs in emergency roadside assistance services?

Jobs in emergency roadside assistance include a variety of positions in dispatching, towing, repair, and insurance. Most insurance companies offer emergency roadside assistance benefits as part of certain automotive policies. In this field, you may respond to calls from a customer and dispatch service professionals to the site of a customer’s disabled vehicle. Other jobs may involve helping a motorist tow a disabled vehicle or performing a variety of common maintenance tasks on-site. Repairs can include providing gas for an empty tank, replacing a blown tire, or swapping batteries. Many people in this field work on-call.

What is emergency roadside assistance?

Emergency roadside assistance is a service that provides help to drivers when their vehicle breaks down or encounters issues while on the road. This service typically includes jump-starting a dead battery, changing a flat tire, delivering fuel, unlocking doors, and towing the vehicle to a repair shop if needed. It offers peace of mind to drivers by ensuring they have support in unexpected situations, often available 24/7 through insurance providers, automobile clubs, or standalone service companies.
More about Emergency Roadside Assistance jobs
What cities are hiring for Emergency Roadside Assistance jobs? Cities with the most Emergency Roadside Assistance job openings:
What are the most commonly searched types of Emergency Roadside Assistance jobs? The most popular types of Emergency Roadside Assistance jobs are:
What states have the most Emergency Roadside Assistance jobs? States with the most job openings for Emergency Roadside Assistance jobs include:
What job categories do people searching Emergency Roadside Assistance jobs look for? The top searched job categories for Emergency Roadside Assistance jobs are:
Emergency Roadside Assistance jobs near you
Infographic showing various Emergency Roadside Assistance job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $42,441 per year, or $20.4 per hour.

Call Center Representative - Roadside Assistance

American Automobile Association (AAA)

Louisville, KY • Remote

$20.74/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 23 days ago

AAA The Auto Club Group rating

7.5

Company rating: 7.5 out of 10

Based on 282 frontline employees who took The Breakroom Quiz

217th of 304 rated insurance

Job description

Call Center Representative - Roadside Assistance

As a remote, work from home AAA Roadside Assistance Call Center Representative, you are the first point of contact for our valued members facing distress on the roads. As part of a fast-paced 24/7 operation, you'll have the rewarding opportunity to deliver a totally satisfying member experience by ensuring members are heard, understood, and given the immediate attention they deserve. To empower you in this crucial role, we provide comprehensive training, equipping you with the knowledge needed to deliver legendary service.

  • Starting Pay: $18.85/hour, with a scheduled pay increase after 6 months

  • Weekend Shift Differential: earn an additional 10% = $20.74 per hour

  • Bilingual Fluency: receive an additional $1.00/hour for English/Spanish fluency (assessment provided)

  • Tenure-Based Growth: scheduled pay increases up to $2.25 between 6-18 months, based on tenure and maintaining good standing

  • Monthly Incentive Program: additional earning potential after 6 months, tied to performance and tenure

  • Advancement Opportunities

What You Will Do:

  • Field incoming calls from members requiring emergency roadside assistance including services such as towing, locksmith, fuel, battery, and minor mechanical issues.

  • Understand the nature of the member's distress, ensuring their immediate safety, and document the details promptly and accurately.

  • Maintain a compassionate and composed demeanor, especially during high-intensity calls.

  • Relay critical information to the internal and external teams to expedite the dispatching process.

  • Work collaboratively with the team to ensure the smooth operation of our Emergency Roadside Service.

  • Succeed in a structured environment where performance goals are set and measured, driving member satisfaction.

Work-From-Home Requirements:

  • Dedicated, quiet workspace without interruptions.

  • You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc). Modem/Router must be in the same room as the computer equipment with a minimum of 25 mbps download and 5 mbps upload. A company-provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity.

  • Demonstrated ability to uphold productivity and confidentiality in a remote setting.

  • Regular attendance in virtual team meetings and training sessions.

  • Availability during standard business hours and flexibility for possible shift adjustments.

What You Will Need:

  • Prior customer service experience. Call Center experience is preferred. Bilingual skills, especially in Spanish, are a plus.

  • Ability to provide excellent customer service and thrive in a high-volume call environment.

  • Excellent communication skills, both verbal and written.

  • Empathy and a strong desire to help those in distress.

  • Advanced computer and multi-tasking skills with the ability to talk and type at the same time and navigate multiple systems and screens.

  • Comprehensive understanding of maps, GPS systems, and traffic safety rules.

  • Proficiency in Microsoft Teams and Outlook.

  • High School diploma, GED or equivalent.

Remarkable benefits:

Health coverage for medical, dental, vision

401(K) saving plans with company match

Tuition assistance

Floating holidays and PTO for community volunteer programs

Paid parental leave

Wellness programs

Employee discounts (membership, insurance,

travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify

What AAA The Auto Club Group employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

American Automobile Association logo

About American Automobile Association

Sourced by ZipRecruiter

The American Automobile Association (AAA), headquartered in Heathrow, Florida, USA, is a reputable force in the automotive and insurance industry. Originating in 1902, it began as a coalition of motor clubs with the common goal of providing better roads and travel conditions for motorists. Today, AAA is a comprehensive, multifaceted organization that offers a range of services, including roadside assistance, auto repair services, travel agency services, and diverse insurance products - Auto, Home, Life and more. A significant principle for AAA is to continuously deliver value to their 61 million members through safety, security and peace of mind. The company's mission and core values focus on championing its members' rights and interests, advocating innovation, integrity, teamwork and respect.

Industry

Non-profits

Company size

10,000+ Employees

Headquarters location

Heathrow, FL, US

Year founded

1902

Social media

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