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How much do emergency roadside assistance jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for emergency roadside assistance in the United States is $20.40, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.60 per hour, depending on experience, location, and employer.

What is emergency roadside assistance?

Emergency roadside assistance is a service that provides help to drivers when their vehicle breaks down or encounters issues while on the road. This service typically includes jump-starting a dead battery, changing a flat tire, delivering fuel, unlocking doors, and towing the vehicle to a repair shop if needed. It offers peace of mind to drivers by ensuring they have support in unexpected situations, often available 24/7 through insurance providers, automobile clubs, or standalone service companies.

What are jobs in emergency roadside assistance services?

Jobs in emergency roadside assistance include a variety of positions in dispatching, towing, repair, and insurance. Most insurance companies offer emergency roadside assistance benefits as part of certain automotive policies. In this field, you may respond to calls from a customer and dispatch service professionals to the site of a customer’s disabled vehicle. Other jobs may involve helping a motorist tow a disabled vehicle or performing a variety of common maintenance tasks on-site. Repairs can include providing gas for an empty tank, replacing a blown tire, or swapping batteries. Many people in this field work on-call.

What are the key skills and qualifications needed to thrive as an emergency roadside assistance professional?

To thrive as an Emergency Roadside Assistance professional, you need expertise in basic automotive repair, troubleshooting, and a valid driver’s license, often supported by completion of a vocational program or relevant certification. Familiarity with diagnostic tools, GPS navigation systems, and dispatch software is commonly required. Excellent problem-solving abilities, patience, and strong customer service skills help professionals remain calm and supportive during stressful roadside situations. These competencies ensure quick, safe, and effective assistance for stranded motorists, enhancing customer satisfaction and safety.

What does a typical shift look like for someone working in emergency roadside assistance?

A typical shift in Emergency Roadside Assistance involves responding to calls from drivers experiencing vehicle breakdowns, flat tires, lockouts, or other roadside issues. You’ll often work independently, traveling to different locations to assess and resolve problems on-site, sometimes in challenging weather or high-traffic conditions. Collaboration with dispatchers, tow truck operators, and occasionally law enforcement is common to ensure customer safety and efficient service. Flexibility is important, as shifts can include nights, weekends, and holidays. The role offers a dynamic work environment with opportunities to build problem-solving and customer service skills.

What is the difference between Emergency Roadside Assistance vs Towing Technician?

AspectEmergency Roadside AssistanceTowing Technician
CredentialsBasic automotive knowledge, sometimes certifications in roadside servicesAutomotive repair and towing certifications, CDL often required
Work EnvironmentOn-road, roadside, various locationsGarage, roadside, towing sites
Employer & IndustryAuto clubs, roadside service companies, insurance providersTow companies, auto repair shops, roadside service providers

Emergency Roadside Assistance and Towing Technicians both operate in roadside environments and require automotive knowledge. However, roadside assistance focuses on minor repairs and support, while towing technicians handle vehicle transport and more complex repairs. Understanding these differences helps customers choose the right service for their needs.

How do I become emergency roadside assistance?

To become an emergency roadside assistance technician, you typically need a valid driver's license, a clean driving record, and experience with vehicle repair or maintenance. Certification in first aid and roadside safety can be beneficial, and the job often requires working flexible hours and being prepared for emergency situations.
More about Emergency Roadside Assistance jobs

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What are the most commonly searched types of Emergency Roadside Assistance jobs?

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What states have the most Emergency Roadside Assistance jobs?

States with the most job openings for Emergency Roadside Assistance jobs include:

What job categories do people searching Emergency Roadside Assistance jobs look for?

The top searched job categories for Emergency Roadside Assistance jobs are:

Emergency Roadside Assistance jobs near you
Infographic showing various Emergency Roadside Assistance job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $42,441 per year, or $20.4 per hour.

Towing & Roadside Services Dispatch Coordinator in Day Shift

Nk Towing & Roadside Services Inc

Vista, CA • On-site

$38K - $45K/yr

Full-time

Re-posted 19 days ago

Key responsibilities

  • Coordinate and dispatch multiple drivers to emergency roadside calls using mobile devices and computer software

  • Answer phones in a timely, friendly, and professional manner; investigate caller needs to dispatch appropriate service vehicles and drivers

  • Keep accurate records of dispatch activities, including times, destinations, charges, and documentation

Job description

NK Towing is a AAA Approved Company hiring for day-time dispatch positions. We are a FAST-paced company looking for self-starters who are quick learners, focused and require minimal supervision (after training).
Dispatcher Position - We will train YOU!

As a Dispatcher at NK Towing, you'll play an important role in helping AAA members during stressful situations. We're looking for someone who communicates clearly, stays calm under pressure, and can make smart decisions—especially when responding to urgent roadside assistance calls.
A. Essential Duties and Responsibilities -- Dispatcher
  • Coordinate and dispatch multiple drivers to emergency roadside calls using mobile devices and computer software
  • Answers phones in a timely, friendly and professional manner; Investigates the needs of the caller to appropriately dispatch the best service vehicle and driver to meet the needs of the customer and the goals of the company
  • Dispatches calls based on the service(s) and the appropriate service truck needed to assist the customer
  • Complete report / paperwork, in timely and accurately; meet deadlines, collect driver documents daily, complete log sheets
  • Effectively communicate with others, provide accurate information
  • Keep accurate records of time of departure or dispatch, time of arrival (10-97) and time of call completion (10-98), tow destinations, all service call charges and/or additional charges
  • Strictly follows company processes for clearing calls, including complete and accurate documentation
  • Effectively use GPS tools to track the location of company vehicles to aid and assist in prompt service
B. Requirements for all Positions:
  • Excellent customer service skills and the ability to multi-task
  • Must be willing to work a flexible shift including weekends (Dispatcher)
  • Computer and typing skills. 
  • Strong work ethic, self-motivated, and very organized
  • Strong desire to help people and solve challenging problems.
  • Ability to work well under pressure.
  • Ability to retain information and process constantly changing scenarios with attention to detail.
  • Have dependable transportation arrangements, be on time and regularly attend work shifts
  • smile and enjoy your work.
MINIMUM QUALIFICATIONS:
C. Experience:
  • Experience is a plus but not required.
D. Knowledge, Ability and Skill:
  • Must possess a good command of both oral and written language.
  • Ability to work alone and handle emergency situations calmly, promptly and efficiently.
  • Ability or Skill in typing, computers and record keeping.
  • Active listener with excellent communication skills
  • Sound judgement and critical thinking
  • Capacity to learn communication system techniques.
  • Ability to maintain professional demeanor in challenging towing work environment.
If this describes YOU. . . Apply Today. Applications are accepted online or in person. We would love to meet you!
NK is located at 451 Olive Ave, Vista, CA 92083. We are available 9am-5pm- Monday-Friday for in-person applications.
About NK Towing & Roadside Services:

Join the NK Family and become a Tow Truck Driver, Battery Service Provider, Dispatcher or a member of our Transportation Office Team! NK offers emergency towing and emergency roadside assistance assistance services for AAA Members, Law Enforcement and the Public. If you want to become a AAA Mobile Battery Service Provider, a Professional Tow Truck Driver, or a Emergency Roadside Assistance Dispatcher, NK Towing is your top option.  
With a full fleet of vehicles, we have been training and developing our Roadside Assistance Professionals to drive all kinds of light, medium and heavy duty trucks for more than 18 years. By joining NK Towing you will obtain new skills and learn new practices on how to provide a variety of customer solutions for Roadside dilemmas. These include: Battery Services, Lock-Outs, Fuel Deliveries, Tire Changes for our BSP Drivers and for our California Drivers: Auto Collision and Heavy Duty Towing, that includes RVs tows, buses, trucks, boats, storage containers and heavy equipment tows. You will also participate in AAA training and seminars on industry best practices and providing top-quality customer service to AAA customers. Join the NK Family of Roadside Assistance Professionals and you too will become a Roadside Hero!
NK Towing & Roadside Services is located in North County San Diego (Oceanside,& Vista)
*AAA Approved Service Providers and located in Vista, California