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Emergency Dispatcher Jobs in San Ramon, CA (NOW HIRING)

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Emergency Dispatcher information

See San Ramon, CA salary details

$29.6K

$53.8K

$75.4K

How much do emergency dispatcher jobs pay per year?

As of Aug 20, 2026, the average yearly pay for emergency dispatcher in San Ramon, CA is $53,750.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,900.00 and $60,300.00 per year, depending on experience, location, and employer.

What is an emergency dispatcher?

Emergency dispatchers are professionals who receive and process emergency calls, such as 911 calls, and coordinate the appropriate response by dispatching police, fire, or medical services. They are trained to calmly gather critical information from callers, provide instructions, and relay information to emergency responders. Emergency dispatchers play a vital role in public safety, often making split-second decisions that can save lives. Their responsibilities require strong communication skills, the ability to remain calm under pressure, and knowledge of protocols and technology used in emergency response centers.

What skills and qualifications are needed to thrive as an emergency dispatcher?

To thrive as an Emergency Dispatcher, you need strong multitasking abilities, quick decision-making skills, and a high school diploma or equivalent, often supplemented by specialized dispatcher training. Familiarity with computer-aided dispatch (CAD) systems, radio communication tools, and emergency response protocols is essential. Excellent communication, composure under pressure, and empathy are key soft skills for effectively handling stressful situations and providing reassurance to callers. These competencies ensure rapid, accurate response to emergencies and help save lives by facilitating efficient coordination between callers and emergency services.

What are common challenges faced by emergency dispatchers, and how can new hires prepare for them?

Emergency Dispatchers often face high-pressure situations that require quick thinking, clear communication, and the ability to multitask effectively. New hires should be prepared for the emotional intensity that comes with handling urgent calls and managing stressful scenarios. It's important to develop strong coping strategies, seek support from colleagues, and take advantage of any stress-management resources provided by the employer. Regular training and practice will also help new dispatchers build confidence and improve their ability to make critical decisions under pressure.

How much do emergency dispatchers earn?

Emergency dispatchers typically earn a median annual salary of around $40,000 to $50,000, depending on experience, location, and employer. Salaries can increase with additional certifications, specialized training, and years of service, and they often work in high-stress environments requiring strong communication skills and familiarity with dispatch software.

Is being an emergency dispatcher worth it?

Emergency dispatchers play a critical role in public safety by coordinating responses to emergencies, often working in high-stress environments with irregular hours. The job requires strong communication skills, attention to detail, and typically offers a stable salary with benefits, but it can be emotionally demanding and may involve exposure to traumatic situations.

Is it hard to be hired as an emergency dispatcher?

Becoming an emergency dispatcher typically requires completing a training program, passing background checks, and obtaining relevant certifications. The hiring process can be competitive, and candidates need strong communication skills, the ability to handle stressful situations, and often work irregular hours. Experience in customer service or emergency response can improve chances of being hired.

What qualifications do you need to be an emergency dispatcher?

To become an emergency dispatcher, candidates typically need a high school diploma or equivalent, strong communication and multitasking skills, and often complete specialized training or certification in emergency communication. Some positions may require prior experience in emergency services or related fields, and dispatchers usually work in a 24/7 environment, often using radio and computer-aided dispatch systems.

What are popular job titles related to Emergency Dispatcher jobs in San Ramon, CA?

For Emergency Dispatcher jobs in San Ramon, CA, the most frequently searched job titles are:

What cities near San Ramon, CA are hiring for Emergency Dispatcher jobs?

Cities near San Ramon, CA with the most Emergency Dispatcher job openings:

Emergency Dispatcher jobs near you
Infographic showing various Emergency Dispatcher job openings in San Ramon, CA as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 15% Part Time, and 5% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $53,750 per year, or $25.8 per hour.

Public Safety Dispatcher - Lateral

City of Livermore, CA

Livermore, CA • On-site

$96K - $117K/yr

Full-time

Medical, Dental, Vision, Life

Re-posted 9 days ago

Job description

Salary: $96,606.90 - $117,426.29 Annually
Location : Police Department, 1110 S. Livermore Avenue, Livermore, CA
Job Type: Full time
Job Number: 26-4300-01L
Department: Police
Opening Date: 01/02/2026
Description
WE STRONGLY ENCOURAGE APPLICANTS TO READ THE JOB ANNOUNCEMENT, INCLUDING THE SUPPLEMENTAL QUESTIONS, IN ITS ENTIRETY BEFORE SUBMITTING AN APPLICATION FOR THIS POSITION.
ANNOUNCING NEW STEP INCREASE: $96,606 - $127,083*
*Top Step Base Compensation including Holiday In-Lieu Pay and Uniform Allowance.
The Livermore Police Department is hiring Lateral Public Safety Dispatchers. Public Safety Dispatchers receive 911 system emergency and non-emergency calls and dispatch assignments according to police procedures, and provide support services as needed. If you are currently employed as an emergency dispatcher for a police agency and would like to work for the City of Livermore, now is the time to apply!
to view the job announcement.
Scheduled Pay Increases
10/5/26 - 4%
10/4/27 - 3%
10/2/28 - 3%
DEFINITIONUnder general supervision, receives 911 system emergency and non-emergency calls; dispatches assignments according to police and fire procedures; provides support services and maintains records; and performs other duties as assigned.
DISTINGUISHING CHARACTERISTICS
The Public Safety Dispatcher provides technical communications support and computer information processing for police and fire activities as well as animal control and public services functions. In addition to call taking and dispatching, incumbents perform varied record keeping, information retrieval, and similar work in support of public safety activities. Incumbents are expected to exercise independent judgment in the performance of their duties with minimum supervision.
SUPERVISION RECEIVED
General supervision is provided by the dispatch supervisor with direction provided by other supervisory or management staff.
SUPERVISION EXERCISED
As experience is gained, incumbents in this classification may provide direction and training to other Public Safety Dispatchers.
Examples of Important and Essential Functions
Call Taking and Dispatching Functions
Answers 911 emergency and misdirected non-emergency calls, and a variety of other public safety telephone lines; communicates and relates effectively to those contacted in the course of the work; obtains essential information from reporting parties about the nature of the emergency; enters information into computer terminals; enters control codes and searches files to research and provide information; assesses urgency of call and assigns code; assesses the nature of the emergency, determines appropriate response level, determines closest available and most appropriate company, and dispatches police, fire, medical aid, rescue, and hazardous material calls via two-way radio or telephone; directly broadcasts critical police emergency calls and general information bulletins; enters, updates, and monitors information such as time assignment, en route time, arrival, clearance, and other related information for each emergency and non-emergency event; monitors location and verifies safe status of public safety and other specified City personnel; monitors and controls radio traffic; connects special hearing-impaired telephone lines to transcription apparatus; dispatches animal services assignments, as needed; refers non-emergency calls to other resources including other City departments, governmental, and private agencies; answers questions and provides information to the public, as appropriate; answers building intercom system and grants identified personnel access through remote-controlled security doors; calls in relief personnel to maintain public safety staffing levels; alerts other agencies and coordinates mutual response radio traffic; and initiates follow-up calls as requested.
Administrative Functions
Reviews and records case information; assigns case numbers; tallies assigned calls, balances police officer assignments, and coordinates break periods; may take brief, limited telephone reports of lost property; maintains logs and records; enters information into automated record files; reproduces computer generated bulletins; prepares letters and reports and other related forms and records; conducts radio equipment tests; may retrieve or review dispatch recordings; may classify and sort dispatch cards, as needed; and may be assigned to assist in processing arrested persons to jail.
Job Related and Essential Qualifications
Demonstrated Knowledge of:
Modern office practices and procedures; proper English usage, grammar, spelling, and punctuation; alphabetic, chronological, and numeric filing systems; effective communication techniques; community resources; map reading; and personal computer operating systems and software applications.
Demonstrated Skills to:
Analyze situations quickly and make sound decisions in emergency and routine situations; demonstrate excellent interpersonal skills including communicating effectively with those contacted in the course of work; perform multiple tasks concurrently; quickly read and retain information; quickly interpret maps and floor layouts; relate effectively to co-workers; speak in a clear and understandable voice; write basic letters, memos, and reports; utilize personal computers and computer software to perform word processing and spreadsheet functions; meet the City's keyboarding standard (35 net wpm); and exemplify an enthusiastic, resourceful, and effective service attitude with co-workers and the public.
Ability to:
Learn the techniques, procedures, methods, and City dispatching codes used in the operation of a highly technical communications center; use patience, courtesy, and tact in dealing with the public; recognize and discern various emotional states when dealing with citizens in person and while on 911, emergency, and business lines; recognize the voices of field units; and quickly operate electronic data processing equipment and radio consoles.
Experience, Education, and Training Guidelines:
Any combination of experience, education, and training that would provide the best qualified candidates. A typical way to obtain the knowledge, skills, and abilities would be:
Experience: Two years of experience involving heavy public contact while performing multiple tasks and using a computer.
Education: Equivalent to graduation from high school. College course work in communications, business administration, or a related field are desirable.
Training: Any recent training such as academic courses and certification programs which are relevant to this job classification.
Certification:Possession of POST Public Safety Dispatching Certificate is required prior to the completion of the probationary period.
License:May require the possession of a valid California driver's license and satisfactory driving record as determined by the City.
Other Requirements:Willingness and ability to work any shift in a 24 hour period, holidays, weekends, scheduled and emergency overtime, and be available for call back as required; attend classes during work and non-work hours as required; maintain the certifications necessary for this job classification; and wear a uniform and comply with departmental grooming standards.
Special Requirements: Essential duties may require the mental and/or physical ability to quickly read fine print, charts, graphs, maps, and computer monitors; see fine detail with no color deficiencies; hear and understand radio and telephone transmissions through headsets, handsets, and speakers, sometimes with interference, static, and background noises, such as with others talking in the room, audible traffic noise, and telephone ringing; hear a telephone ring when the bell unit is located 30' away; discern various tones, rhythms, and series of "beeps" through a headset and over a speaker; discern when a person is speaking with varying degrees of volume, such as shouting or whispering including emotional states; speak quickly in a clear, understandable voice with sufficient volume and tone quality to project effectively over radio, telephone, and in person; move quickly about the building or to other buildings, as needed; stamina to sit for long periods of time and to work long hours; operate computer keyboards and complex radio computer equipment; strength to safely lift and maneuver up to 40 pounds; and quickly bend, reach, climb step stools, and stoop.
Additional Information
Non-Exempt.
CITY OF LIVERMORE
BENEFITS SUMMARY
Association of Livermore Employees
Please click here for a copy of the current Memorandum of Understanding (MOU) for the Association of Livermore Employees. The information contained here is a summary of benefits. For a more detailed summary of benefits for all employee groups, click Any errors or omissions do not constitute either an expressed or implied contract. Updated 1/2026
MOUTERM
10/01/2025 - 09/30/2029
SCHEDULED INCREASES
10/06/2025 5% + 1% (in recognition of rising medical costs)
10/05/2026 3% + 1% (in recognition of rising medical costs)
10/04/2027 3%
10/02/2028 3%
CAFETERIA PLAN (MEDICAL, DENTAL & VISION)
$1,950/month towards medical, dental, and vision; any unused portion of the employee's benefit amount will be added as taxable income to the employee's earnings. Effective 12/1/2025, ER will pay up to $100 per month towards the premiums for the dental and vision plans selected by the employee who is currently enrolled in a City medical plan.
BASIC LIFE INSURANCE & ACCIDENTAL DEATH & DISMEMBERMENT INSURANCE (AD & D)
FT - $60,000 EE coverage or PT - $30,000 EE coverage, ER paid
$1,000 dependent coverage, ER paid
EE option to purchase $25,000 additional life insurance & supplemental life to $500,000 (not to exceed 5x annual earnings).
LONG TERM DISABILITY (LTD)
ER paid
60% of base monthly earnings to $5,000/month max. (180 day waiting period)
PERS
New City of Livermore EEs are enrolled in the 2% at 60 formula or 2% at 62 formula, depending on eligibility, as per AB 340.
Classic PERS Misc Member- 2% at 60
  • Member Rate = 7% EE paid
  • Employer Rate = 11.92% ER paid
  • 36 consecutive months Final Comp
  • Sick Leave Credit
  • 4th Level 59 Survivor Ben.
  • Military Service Credit

New PERS Misc Member- 2% at 62
  • Member Rate = 7.5% EE paid
  • Employer Rate = 11.92% ER paid
  • 36 consecutive months Final Comp
  • Sick Leave Credit
  • 4th Level 59 Survivor Ben.
  • Military Service Credit

MEDICARE (Hired after 3/31/86)
EE paid 1.45%ER paid 1.45%
RETIREMENT HEALTH SAVINGS (RHS) ER contribution of 4% of base pay into RHS account.
VACATION ACCRUAL
Years of ServiceAccrual Per Year180.62-5120.126-10135.9811-15160.9416-19180.1820+192.4
Prorated for part-time EE.
Maximum accrual: 340 hours
HOLIDAYS & HOLIDAY-IN-LIEU PAY
Holidays: 12 observed holidays or in lieu day off or if work 2.5 times pay.
Holiday-In-Lieu Pay: EE's assigned receive 7.5% of base salary, paid per pay period
SICK LEAVE ACCRUAL
96.2 hours/year
Pro-rated for part-time EE
SICK LEAVE USAGE:
  • FAMILY SICK LEAVE: For immediate Family Illness - ½ Annual Sick Leave Accrual.
  • PARENTAL LEAVE: For non-birthing parent who becomes a parent due to adoption, foster care placement, or birth of a child - 48 hours
  • BEREAVEMENT/ FUNERAL LEAVE (non-immediate family): 3 regularly scheduled workdays of sick leave can be used for aunt or uncle.

BEREAVEMENT LEAVE
3 regularly scheduled workdays max for immediate family.
PERSONAL LEAVE
Full-Time: 16 hours per year
Pro-rated for part-time EE.
PREGNANCY LEAVE & FMLA/CFRA
EE may use accrued leaves in compliance with City Rules & Regs
Benefit provided as per regulations: Federal Family and Medical Leave Act, California Family Rights Act, and California Pregnancy Disability Act
DEFERRED COMPENSATION 457(b)
ER will contribute $75, $50, or $25 per pay period, with required matching contribution of $75, $50, or $25 by EE.
2026 Maximum:
Normal = $24,500
Age 50+ = $8,000
Catchup Limits = $49,000
Voluntary EE Participation
SECTION 125 PLAN
No ER contribution
2026 Maximum
Dependent Care*: Up to $5,000/year -- *See IRS Pub #503
Unreimbursed Medical: Up to $3,300/year
  • Pre-tax Health Care Premiums
  • FSA's for Dependent Care
  • Unreimbursed Medical Expenses
  • Other options offered by plan administrator

UNIFORM ALLOWANCE
$850 per year/ paid in equal amounts per pay period
For Public Safety Dispatchers, Senior Public Safety Dispatchers, Supervising Public Safety Dispatchers, Police Clerks, Senior Police Clerk, Supervising Police Clerk, Animal Control Officers, Police Identification Technician, Supervising Property and Evidence Specialist, Property and Evidence Specialist, Community Service Specialists, Crime & Intelligence Analysts, Supervising Crime & Intelligence Analyst, Crime Prevention Specialist, and Crisis Intervention Specialist.
SAFETY SHOE ALLOWANCE
Public Works Department employees that are required to wear safety shoes or boots, and employees in the Engineering Technician, Neighborhood Preservation Officer, and Building Inspector series who perform field work, shall be eligible for an annual Safety Shoe reimbursement of up to $225 per calendar year for the purchase of safety shoes.
PRESCRIPTION SAFETY GLASSES
Reimbursement of up to $150/year for purchase of safety

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