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Emergency Dispatch Manager Jobs in Florida (NOW HIRING)

Seaworldentertainment

Security Dispatch

Orlando, FL · On-site

$15.75 - $20.50/hr

Monitor emergency alarm systems park-wide * Monitor multiple radio frequencies and disseminate ... Coordinate with Security Management Team to ensure guest services and quality goals are achieved to ...

CNIC Careers

$45K/yr

... management; 2) Operating multiple equipment/systems (i.e., Computer Aided Dispatch (CAD) system, alarm systems, dispatch recording devices, multi-channel radios) during emergency situations; 3) ...

US Department of the Navy

$45K/yr

... management; 2) Operating multiple equipment/systems (i.e., Computer Aided Dispatch (CAD) system, alarm systems, dispatch recording devices, multi-channel radios) during emergency situations; 3) ...

SeaWorld

Security Dispatch

Orlando, FL · On-site

$15.75 - $20.50/hr

Monitor emergency alarm systems park-wide * Monitor multiple radio frequencies and disseminate ... Coordinate with Security Management Team to ensure guest services and quality goals are achieved to ...

SeaWorld Parks & Entertainment

Security Dispatch

Orlando, FL · On-site

$15.75 - $20.50/hr

Monitor emergency alarm systems park-wide * Monitor multiple radio frequencies and disseminate ... Coordinate with Security Management Team to ensure guest services and quality goals are achieved to ...

AMR

Dispatcher

Orlando, FL · On-site

... management skills. Qualifications: * High school diploma or equivalent. * Minimum of 1 year of emergency dispatch, medical or telecommunications experience, OR a minimum of 2 years of high-demand ...

AMR

Dispatcher

Orlando, FL · On-site

... management skills. Qualifications: * High school diploma or equivalent. * Minimum of 1 year of emergency dispatch, medical or telecommunications experience, OR a minimum of 2 years of high-demand ...

Global Medical Response

Dispatcher

Orlando, FL · On-site

... management skills. Qualifications: * High school diploma or equivalent. * Minimum of 1 year of emergency dispatch, medical or telecommunications experience, OR a minimum of 2 years of high-demand ...

Global Medical Response

Dispatcher

Orlando, FL · On-site

... management skills. Qualifications: * High school diploma or equivalent. * Minimum of 1 year of emergency dispatch, medical or telecommunications experience, OR a minimum of 2 years of high-demand ...

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Emergency Dispatch Manager information

What does an emergency dispatch manager do?

An Emergency Dispatch Manager oversees the daily operations of emergency communication centers, ensuring that emergency calls are answered promptly and dispatched efficiently. They supervise dispatch staff, develop procedures, coordinate training, and implement policies to improve response times and effectiveness. Additionally, they handle scheduling, evaluate performance, and ensure compliance with local and federal regulations. Their role is critical to ensuring public safety and the smooth functioning of emergency response services.

What are the key skills and qualifications needed to thrive as an emergency dispatch manager?

To thrive as an Emergency Dispatch Manager, you need expertise in emergency communications, crisis management, and a background in public safety, often supported by a relevant degree and supervisory experience. Familiarity with computer-aided dispatch (CAD) systems, radio communications, and certifications such as APCO or NENA are typically required. Outstanding leadership, decision-making, and stress management skills set top candidates apart in this field. These competencies are crucial for ensuring efficient emergency responses, maintaining team performance, and safeguarding public safety during high-pressure incidents.

What are some common challenges faced by emergency dispatch managers, and how can they be effectively addressed?

Emergency Dispatch Managers often face challenges such as high-stress situations, maintaining team morale under pressure, and ensuring effective communication during critical incidents. To address these, managers typically implement regular training sessions, foster a supportive team environment, and utilize advanced dispatch technologies to streamline workflow. Additionally, developing strong relationships with emergency response agencies and providing ongoing feedback to staff can help enhance performance and morale, ensuring the team remains resilient and adaptable.

What cities in Florida are hiring for Emergency Dispatch Manager jobs?

Cities in Florida with the most Emergency Dispatch Manager job openings:

Infographic showing various Emergency Dispatch Manager job openings in Florida as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution.

Dispatch Operator

Fort Pierce, FL • On-site

Fort Pierce Utilities Authority
Utilities • 201 - 500 employees
Learn more about Fort Pierce Utilities Authorityexternal

$22.99 - $29.30/hr

Full-time

Posted 18 days ago

Job description

Position Summary and Qualifications Salary is just one component of FPUA's excellent total compensation package. As an organization, one of our top priorities is to maintain the health and wellbeing of our employees and their families. To achieve this goal, we offer market leading benefits as summarized under the "Benefits" tab above the Description within this job posting.

The salary range shown represents the minimum to midpoint salary for this position. The actual salary offered will depend on qualifications and experience. The Dispatch Operator role is responsible for receiving, prioritizing, and coordinating requests for Water, Wastewater, Gas, Electric Engineering and Customer Service Departments by effectively communicating with field personnel and customers during nonbusiness hours.

This role serves as a central point of contact, ensuring timely response, accurate information flow, and operational continuity in a fast-paced, mission-critical environment. Must posess: Ability to incorporate and employ on a continuous basis: initiate change, creativity, collaboration, pride and accountability. Considerable knowledge of computer operation.

Effective problem-solving and decision-making skills. Strong verbal and written skills. Knowledge of procedures for trouble dispatching.

Knowledge of safety rules, regulations and first aid. Ability to maintain effective working relationships with fellow employees, public and other systems. Ability to handle high call volumes and manage multiple tasks efficiently.

Ability to analyze customer accounts, interpret payment data, and explain billing information concisely. Ability to make routine decisions in accordance with established guidelines and apply them appropriately in work situations. Ability to type accurately, operate standard office and communication equipment.

Ability to keep accurate records and generate reports. Familiarity with City Codes, FPUA policies, and utility practices is preferred Graduation from an accredited high school or possession of an acceptable equivalency diploma. Prior dispatch, call center, operations, or communications experience preferred.

Valid State of Florida driver's license is required. When considering new job applicants, a comparable amount of training and experience may be substituted for the minimum qualifications. (NOTE: There are also secondary functions, which the employee will be required to perform.) Dispatches on-call field personnel for FPUA Water, Wastewater and Natural Gas Utilities during nights, weekends and holidays in accordance with established procedures and escalation protocols.Provide clear, concise instructions to field personnel during routine operations and emergency situations.Receives incoming calls from customers, contractors, and internal personnel and determines appropriate response actions.Accurately document events, actions taken, and communication in logs, databases and Online Dashboard systems.Assists System Operations during major electric system events

This could include real-time updating of system maps to accurately communicate with customers via text messaging.Data entry for NJUNS (National Joint Use Notification System) and Outdoor/Street Light repairs. Monitor DER (Distributed Energy Resources) applications and permits for Electric EngineeringGenerate Service Orders and Work Requests.Communicates clearly and effectively with field crews, supervisors and management.Maintain compliance with policies, regulations, and safety protocols.Process after-hour and weekend new service applications, reconnections, and disconnections.Perform shift work, including nights, weekends, holidays, and emergency call-outs as required.Performs other duties as assigned.

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