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Emergency Call Operator Jobs in California (NOW HIRING)

City of Fullerton, CA

Ambulance Operator

Fullerton, CA · On-site

$20/hr

Must be able to work flexible and extended hours to accommodate City needs to include emergency call back; Part- Time Ambulance Operators are assigned to work a 12-hour shift schedule: 8:00am- 8:00pm.

JLL

Facilities Coordinator

Palo Alto, CA

You'll be responsible for 24/7 emergency call support and site attendance while following ... management of operating and capital budgets while supporting the Facilities Manager in ...

City of Fullerton

Ambulance Operator

Fullerton, CA

$20/hr

Must be able to work flexible and extended hours to accommodate City needs to include emergency call back; Part- Time Ambulance Operators are assigned to work a 12-hour shift schedule: 8:00am- 8:00pm.

Nuevo Water Company

Be Seen First

Field Maintenance II - Water Distribution / Treatment Operator

Nuevo, CA · On-site

$34.99 - $43.57/hr

This class differs from the Operator/Field I in that incumbents possess an increased knowledge and ... emergency call out with little or no notice. Any employee designated to serve on-call who ...

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Emergency Call Operator information

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How much do emergency call operator jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for emergency call operator in California is $21.17, according to ZipRecruiter salary data. Most workers in this role earn between $20.87 and $22.55 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Emergency Call Operator, and why are they important?

To thrive as an Emergency Call Operator, you need strong communication skills, quick decision-making abilities, and often a high school diploma or equivalent as a basic qualification. Familiarity with computer-aided dispatch (CAD) systems, multi-line phone systems, and sometimes certifications like CPR are typically required. Excellent listening skills, emotional resilience, and the ability to remain calm under pressure make candidates stand out in this high-stress role. These skills are crucial for accurately gathering information, prioritizing emergencies, and efficiently coordinating first responders to ensure public safety.

What does an emergency operator do?

An emergency call operator answers emergency calls from the public, gathers essential information about the situation, and dispatches appropriate emergency services such as police, fire, or medical teams. They must remain calm, communicate clearly, and often use computer-aided dispatch systems to coordinate responses efficiently.

What are some of the unique challenges faced by Emergency Call Operators during high-pressure situations?

Emergency Call Operators often encounter high-stress scenarios, such as handling multiple calls during large-scale emergencies or communicating with distressed callers who may be panicked or unable to provide clear information. The role requires quick decision-making, emotional resilience, and the ability to remain composed under pressure. Operators must efficiently gather critical details, dispatch appropriate resources, and sometimes provide life-saving instructions over the phone. While challenging, these situations are also highly rewarding, as operators play a crucial role in public safety and emergency response.

How long does it take to become an EMD?

Becoming an Emergency Medical Dispatcher (EMD) typically requires completing a training program that lasts from a few weeks to several months, depending on the agency and state requirements. The process includes classroom instruction, practical exercises, and certification exams such as the National Emergency Medical Dispatcher (NEMD) certification. Ongoing training and experience are also important for career advancement in this role.

What are Emergency Call Operators?

Emergency Call Operators, also known as emergency dispatchers or 911 operators, are professionals who answer emergency phone calls and coordinate the appropriate response services. Their primary responsibility is to quickly and accurately gather information from callers in distress, determine the nature and location of the emergency, and dispatch police, fire, or medical personnel as needed. They must remain calm under pressure, provide instructions to callers, and document all details for emergency responders. This role is critical in ensuring that help arrives as quickly and efficiently as possible.

Is it hard to be hired as a 911 dispatcher?

Becoming a 911 dispatcher typically requires passing a written exam, background check, and training program, which can be competitive. Candidates should have strong communication skills, the ability to handle stressful situations, and often need to complete certification or training courses before employment.

What is the difference between Emergency Call Operator vs 911 Dispatcher?

AspectEmergency Call Operator911 Dispatcher
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, emergency response centersCall centers, emergency response centers
Industry UsagePublic safety, emergency servicesPublic safety, emergency services
Primary RoleAnswer emergency calls, gather informationDispatch emergency services based on calls

Emergency Call Operators answer incoming emergency calls and gather critical information, while 911 Dispatchers assign emergency responders based on that information. Both roles require strong communication skills and work in similar environments, but Dispatchers have additional responsibilities in coordinating response efforts.

Which emergency job pays the most?

Emergency call operators typically earn lower to mid-range salaries compared to other emergency services roles. Higher-paying emergency jobs include paramedics, emergency physicians, and fire chiefs, with salaries increasing based on experience, certifications, and responsibility levels.
What are popular job titles related to Emergency Call Operator jobs in California? For Emergency Call Operator jobs in California, the most frequently searched job titles are:
What job categories do people searching Emergency Call Operator jobs in California look for? The top searched job categories for Emergency Call Operator jobs in California are:
Emergency Call Operator jobs near you
Infographic showing various Emergency Call Operator job openings in California as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 14% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $44,036 per year, or $21.2 per hour.

Ambulance Operator

City of Fullerton, CA

Fullerton, CA • On-site

$20/hr

Other

Posted 17 days ago

Job description

Salary: $20.00 Hourly
Location : 303 W. Commonwealth Avenue, CA
Job Type: Non-Regular (At Will/Non-Benefited)
Job Number: 2026 - Ambulance Oper
Department: Fire
Opening Date: 07/10/2026
Description
Join the Fullerton Fire Department and become part of a proud tradition of service, where we invest in our community, protect our people, and work together to shape a safer, stronger future. The current recruitment is to fill part-time vacancies.
The Fullerton Fire Department serves as a vital pillar of safety, resilience, and unity within the Fullerton community. Operating from six fire stations, the department provides essential services to 143,000 residents across a 22-square-mile area. Its team of 100 dedicated professionals works tirelessly to protect lives and property through emergency medical services, fire suppression, disaster response, and rescue operations. Beyond emergency calls, the department is actively engaged in public education, disaster preparedness, and community outreach, fostering a strong sense of trust and connection. Guided by the belief that investing in the city means investing in its people, the Fullerton Fire Department remains committed to making Fullerton the very best it can be-ensuring a safer, stronger future for all who live and work here.
Why Fullerton Fire?
Fullerton Fire is more than just a workplace-it's where purpose, community, and professional growth come together. The department is equally committed to your career development, providing ongoing training and mentorship. You'll serve alongside a skilled and dedicated team of highly trained professionals, supported by strong leadership and equipped with modern resources, all while gaining valuable firsthand experience in emergency response, patient care and high-pressure decision making as you prepare for a career in the fire service.
The Position
Under direct supervision, an Ambulance Operator operates a City-owned ambulance to provide emergency medical transport services; delivers basic life support (BLS) care within the scope of an Emergency Medical Technician (EMT); supports the Fire Department in non-emergency activities; performs a variety of duties including patient care, equipment maintenance, recordkeeping, and logistical support and performs related work as required.
Ambulance Operator is a non-regular, at-will classification with a limited-term assignment of 24 months with a possible extension of one additional year at the discretion of the Fire Chief.
The Fullerton Fire Department has multiple Part-Time Ambulance Operator vacancies. While these positions are currently part-time, there may be an opportunity for them to transition into full-time roles in the future based on the Department's operational needs. The tentative start date for the successful candidates is late August/ September 2026. Applications will be accepted on a continuous basis.
Applications received will remain on file for three months from the date received and are reviewed when there is a need to fill a vacancy. After the three-month period, applicants are encouraged to re-apply for Ambulance Operator.
Employment Guidelines
Any combination of training and experience, which provides the required knowledge, skills, and abilities, is considered qualifying. A typical way to obtain the required qualifications is:
Enrollment in an accredited college or university with completed coursework in fire technology, fire science or related field.
AND
Some emergency medial experience within the 911 system.
Special Requirements Include:
Valid Class C California Driver's License and acceptable driving record at time of appointment and throughout employment in this position. Employees in this classification will be enrolled in the Department of Motor Vehicles Government Employer Pull Notice Program.
Valid California Department of Motor Vehicles Ambulance Driver Certificate, including a valid Medical Examiner's Certificate, is required at the time of application and must be maintained throughout employment. The Medical Examiner's Certificate must be renewed every two (2) years.
Valid and appropriate Red Cross or American Heart Association CPR certification at time of application and throughout employment in this position.
Possession of a current State of California EMT Basic or EMT Advanced License at time of application and throughout employment in this position.
Must be able to work flexible and extended hours to accommodate City needs to include emergency call back; Part- Time Ambulance Operators are assigned to work a 12-hour shift schedule: 8:00am- 8:00pm.
California Government Code §3100 - 3109 requires that all public employees are to be declared disaster service workers and shall take and subscribe to the related oath or affirmation as required.
Essential Duties and Responsibilities
to review the complete job description for additional requirements and information.
Supplemental Information
All new hires will be required to pass a background check, including being fingerprinted. Fingerprints are verified with the Department of Justice and FBI.
All new hires will be required to pass a post offer of employment medical performed by the City's designated physician, at City expense. Medical exams are administered to assess an individual's ability to perform the physical requirements of this position. In addition, City of Fullerton employees appointed to safety-sensitive classifications will undergo a drug screen.
The Immigration Reform and Control Act of 1986 requires that you must be a U.S. citizen or an alien lawfully authorized to work in the United States to be eligible for hire. All new hires will be required to provide documentation to verify their status.
The provisions of this bulletin do not constitute a contract, expressed or implied, and any provisions contained in this bulletin may be modified or revoked without notice.
The City of Fullerton is an equal opportunity employer and does not discriminate on the basis of race, color, gender, age, ancestry, national origin, political or religious affiliation, sexual orientation, marital status, other non-job related physical or mental disability, medical condition, or other functional limitation in employment or the provision of service. The City is committed to making its programs, services and activities accessible to individuals with qualified disabilities. If you require reasonable accommodations to complete the employment application and/or participate in the testing process, please contact the Human Resources Office at (714) 738-6361 prior to the filing deadline. We will attempt to reasonably accommodate applicants with disabilities upon request.
To ensure that our emails are not filtered into your "junk" or "bulk" folder, please add GovernmentJobs.com to your list of trusted senders. Communication regarding your application and/or status will be sent to the email address listed on your application. Please check your email regularly throughout the recruitment process as you will not receive communication through U.S. mail.
Visit www.cityoffullerton.com for a complete class specification program
EMPLOYMENT STATUS
Employees under this classification are categorized as Non-Regular Employees. For further information regarding compensation and benefits, please see the appropriate resolution:
01
APPLICANT ACKNOWLEDGEMENT - Supplemental QuestionsI understand that my responses to the following questions should correspond with the information I provided in my application's "Education", "Work Experience" and "Certificates and Licenses" sections.
  • Yes
  • No

02
What is your current educational status?
  • I have completed coursework in fire technology, fire science or a related field.
  • I am currently enrolled in fire technology, fire science, or related coursework.
  • I have not completed any coursework in fire technology or fire science nor am I enrolled in a related program.

03
How many years of medical experience within a 911 system do you have?
  • None
  • Some but less than 1 year
  • More than 1 year

04
How much experience do you have driving an ambulance in the 911 system and/or Code 3?
  • None
  • Some but less than 1 year
  • More than 1 year

05
Have you completed an Emergency Vehicle Operator Course (EVOC) course?
  • Yes
  • No

06
If you answered yes to question # 5 please state when and where you completed the EVOC course. If no, please response N/A
07
Do you possess a valid California Driver's License? Please note that this is a minimum requirement to be considered for appointment to this position.
  • Yes
  • No
  • I possess an out of state license

08
Do you possess a valid California DMV Ambulance Driver Certificate with current medical? Please note that this is a minimum requirement to be considered for appointment to this position.
  • Yes
  • No

09
Do you possess a valid Red Cross or American Heart Association CPR certificate? Please note that this is a minimum requirement to be considered for appointment to this position.
  • Yes
  • No

10
Do you possess a current California EMT Basic or EMT Advanced License? Please note that this is a minimum requirement to be considered for appointment to this position.
  • Yes
  • No

11
APPLICANT ACKNOWLEDGEMENT - Application CompleteThank you for taking the time to complete this application and supplemental questionnaire. Please be sure to review all the information you have provided before submitting your application. Once submitted, you will not be able to make any changes or revisions. Your application submission will be reviewed and evaluated as submitted.
  • I acknowledge that I have reviewed my application and understand that I will not be able to update or revise any part once it is submitted.

Required Question

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