Emergency Call Handler Jobs in Connecticut (NOW HIRING)

Work where every moment matters.
Every day, over 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network as a Patient Service Coordinator.
The Greater Manchester Region has approximately 2,500 employees. It includes Manchester Memorial Hospital, a 249-bed community hospital, Rockville General, a campus of Manchester Memorial Hospital, a 102-bed facility, a large multispecialty provider group and visiting nurse services. The Greater Manchester Region serves a region of 300,000 people in 19 towns.
The Public Safety Officer - K9 Unit serves as a frontline protector of the Hartford HealthCare community, working alongside a specially trained canine (K9) partner to ensure a safe, secure, and welcoming environment for all patients, visitors, and staff.
This position goes beyond traditional security functions, incorporating community relations, escalation management, and scent detection of identified hazards. The handler is responsible for the proper care, deployment, and utilization of the assigned K9, both during daily operations and in response to emergencies or identified threats.
Public Safety Officer - K9 handlers are essential members of our Public Safety team, working proactively to prevent incidents through visible presence and skilled intervention, while fostering a climate of trust and support throughout the healthcare environment.
Qualifications:
Education
HS Diploma/GED
Experience

• 1 year of experience as a K9 handler. 5 years of relevant experience in law enforcement, public safety, corrections or military preferred.
• Valid driver's license
• Current Connecticut Guard Card or ability to obtain before completion of Field Training program (FTO) or within 90 days of hire

Knowledge, Skills and Ability Requirements

• Within 6 months of K9 assignment: successful certification through designated K9 training program.
• Geographic considerations may apply.
• Demonstrated ability to work independently, remain calm under pressure, and resolve conflicts effectively
• Maintains knowledgeable and stays current with the Public Safety Policy and Procedure Manual, K9 Policies and procedures, Emergency Operations Manual, department directives, memos and roll-call information sheet.
• Successfully attends and completes all mandated Public Safety Training Programs and hospital-based educational programs.
• Ability to work weekends and flexible hours/shifts.
• Remains available for emergency call-in or other special duty.
• Appropriate housing accommodations/home visit required.

We take great care of careers
With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving colleagues-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.