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Email Support Remote Intern Jobs in Decatur, GA (NOW HIRING)

Rethink

Senior Manager of Customer Support

Atlanta, GA · Remote

Email Support * Customer Escalations * Self-Service Resources Customer Experience Excellence ... Remote opportunities are available to candidates who reside in the following states: AL, AZ, CT, FL ...

Tier4 Group

IT Engineer

Atlanta, GA · Remote

Manage DNS records, domain authentication, and email security technologies. * Support remote access technologies, VPN services, and secure connectivity solutions. * Implement and maintain endpoint ...

Kemper

Law Clerk Intern - Fall 2026

Alpharetta, GA · On-site +1

Location(s) Alpharetta, Georgia, Remote-GA Details Kemper is one of the nation's leading ... Projects that support our attorneys in litigation * Real-timeconstructivefeedback * Aresourceteam ...

Raymond

Mechanical Designer Intern

Conyers, GA · On-site +1

Conyers, GA / Remote or Hybrid (Multiple Raymond Offices) About Raymond: Raymond is a ... Our teams collaborate across disciplines to design building systems that support safe, efficient ...

Raymond

Civil Designer Intern

Conyers, GA · On-site +1

$14 - $18.25/hr

Conyers, GA / Remote or Hybrid (Multiple Raymond Offices) About Raymond: Raymond is a ... Raymond is seeking a Civil Designer Intern to support our Civil Engineering team with design ...

Habitat for Humanity

Housing Equity Intern

Atlanta, GA · Remote

$17/hr

The intern will contribute to the Collective by supporting knowledge management and learning; story-telling and communication; supporting administration and the facilitation of mainly remote ...

ABB

Commercial Strategy Intern - Spring 2027

Atlanta, GA · Remote

$20 - $34/hr

You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us ... The work model for the role is Remote based out of Florida, USA. This role is contributing to the ...

ABB

Commercial Strategy Intern - Spring 2027

Kennesaw, GA · Remote

$20 - $34/hr

You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us ... The work model for the role is Remote based out of Florida, USA. This role is contributing to the ...

Impiricus

Impiricus Intern

Atlanta, GA · On-site +1

$25/hr

Atlanta, GA, New York, NY, or Remote Who We Are Impiricus is the first and only AI-powered HCP ... Support day-to-day projects and initiatives for your assigned team, gaining exposure to how a fast ...

Workiva

Spring 2027 Intern - Sales Enablement

Atlanta, GA · On-site +1

$21/hr

Workflow Support: Build and test basic automation rules, email sequences, or lead routing. * Team ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

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Workiva

Spring 2027 Intern - Sales Analyst

Kennesaw, GA · On-site +1

$21/hr

The Sales Analyst Intern supports various internal teams, including Sales, Finance, Accounting ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

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Email Support Remote Intern information

See Decatur, GA salary details

$8

$16

$21

How much do email support remote intern jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for email support remote intern in Decatur, GA is $16.36, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $18.08 per hour, depending on experience, location, and employer.

What does an email support remote intern do?

An Email Support Remote Intern assists a company by responding to customer inquiries and resolving issues via email. Their main responsibilities include answering questions, providing information about products or services, troubleshooting problems, and escalating complex issues to senior team members. This role is typically entry-level and allows interns to develop customer service, communication, and problem-solving skills while working from home. Interns often learn about the company's processes and tools, gaining valuable experience for future roles in customer support or related fields.

What are the key skills and qualifications needed to thrive as an email support remote intern?

To thrive as an Email Support Remote Intern, you need strong written communication skills, attention to detail, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, Freshdesk, or Gmail, and basic proficiency in tools like Microsoft Office or Google Workspace are commonly required. Professionalism, problem-solving, and time management are standout soft skills for this role. These capabilities ensure efficient, accurate, and customer-focused email support, contributing to a positive client experience and team productivity.

What are some common challenges faced by email support remote interns, and how can they overcome them?

Email Support Remote Interns often encounter challenges such as managing a high volume of customer inquiries, maintaining clear communication without face-to-face interaction, and adapting to different customer needs. To overcome these, it's important to develop strong organizational skills, use templates for efficiency while personalizing responses, and proactively seek feedback from supervisors or more experienced team members. Building familiarity with the company's products and services also helps interns provide accurate and timely support, ensuring a positive customer experience.

What is the difference between Email Support Remote Intern vs Customer Service Representative?

AspectEmail Support Remote InternCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; often on-the-job training
Work EnvironmentRemote, online communicationRemote or in-office, phone and email support
Industry UsageCustomer support, tech, e-commerceRetail, telecom, tech, service industries
Search & Comparison IntentEntry-level, internship, remote support rolesCustomer service, support roles, full-time positions

The Email Support Remote Intern typically focuses on assisting customers via email in a remote setting, often as an entry-level internship with training provided. In contrast, a Customer Service Representative may handle multiple communication channels, including phone and email, and can be full-time or part-time. Both roles are essential in customer support but differ mainly in experience level, communication methods, and job scope.

What job categories do people searching Email Support Remote Intern jobs in Decatur, GA look for?

The top searched job categories for Email Support Remote Intern jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Email Support Remote Intern jobs?

Cities near Decatur, GA with the most Email Support Remote Intern job openings:

    Email Support Remote Intern jobs near you
    Infographic showing various Email Support Remote Intern job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $34,037 per year, or $16.4 per hour.

    Senior Manager of Customer Support

    Rethink

    Atlanta, GA • Remote

    Full-time

    Re-posted 25 days ago

    Job description

    About Rethink First
    Rethink First is a leading behavioral health technology company working to make mental wellness, education, and support accessible and scalable. Through our suite of cloud-based platforms-including RethinkEd, RethinkCare, and RethinkBH-we serve educators, employers, and providers with tools that deliver measurable, inclusive outcomes.
    We're on a mission to make behavioral health more effective, equitable, and human-and we're looking for a creative visionary to help lead that charge.
    Position Summary
    The Senior Manager of Customer Support (Helpdesk) is responsible for leading and scaling a high-performing customer support organization that delivers exceptional service to Applied Behavior Analysis (ABA) providers using our SaaS platform. This role oversees all support operations, including chat, ticketing, knowledge management, escalation management, and customer satisfaction initiatives.
    The ideal candidate combines deep customer support leadership experience with a strong understanding of SaaS operations, customer success principles, AI Automation and the unique workflows of BCBA-led organizations. This leader will drive operational excellence, improve support efficiency, leverage AI and automation where appropriate, and ensure customers receive timely, knowledgeable, and empathetic assistance within the SLA's set by the organization. This is a hands-on position that will mix day-to-day activities with the development of the strategic initiatives of this function.
    Key Responsibilities
    Support Operations Leadership
    • Develop and execute the strategic vision for Customer Support and Helpdesk operations.
    • Lead, mentor, and develop Support Specialists.
    • Establish scalable support processes that focus on speed to resolution.
    • Manage multi-channel customer support operations including:
      • Live Chat
      • Ticketing System
      • Email Support
      • Customer Escalations
      • Self-Service Resources

    Customer Experience Excellence
    • Monitor and improve key customer satisfaction metrics, including:
      • NPS
      • First Response Time
      • Resolution Time
      • SLA Compliance
    • Serve as the point of contact for high-priority customer escalations, personally addressing issues as needed.
    • Collaborate with Customer Success teams to reduce customer churn and improve adoption.

    Team Development & Performance
    • Recruit, onboard, coach, and retain top-tier support talent.
    • Establish clear performance expectations.
    • Foster a customer-first culture focused on accountability, empathy, and continuous improvement.

    Process Improvement & Automation
    • Evaluate and optimize support workflows and ticket routing processes using Salesforce and Agentforce.
    • Partner with our AI Automation Engineer to implement automation, AI-assisted support tools, chatbots, and self-service capabilities using Claude and other tools.
    • Drive improvements in knowledge management and documentation.
    • Identify recurring customer issues and partner with Product and Engineering teams to eliminate root causes.

    Analytics & Reporting
    • Develop dashboards and reporting frameworks for leadership visibility.
    • Analyze support trends and identify opportunities for operational improvements.

    Cross-Functional Collaboration
    • Partner closely with:
      • Engineering
      • Customer Success
      • Implementation Services
      • Advocate for customer needs within the organization.

    Required Qualifications
    Experience
    • Bachelor's Degree in Business Administration, Computer Science or similar
    • 8+ years of customer support experience with 2+ years as a Manager or above.
    • 5+ years managing SaaS-based customer support organizations.Experience leading teams supporting healthcare, behavioral health, or ABA technology platforms preferred.
    • Proven experience managing support teams of 5+ employees across multiple communication channels.
    • Experience with support platforms such as Salesforce, Agentforce and JIRA.
    • Demonstratable experience working with AI Tools to Automate processes to improve outcomes.

    Skills
    • Strong leadership and people management skills.
    • Exceptional customer-centric mindset.
    • Experience building KPI-driven support organizations.
    • Expertise in support analytics and reporting.
    • Excellent written and verbal communication skills.
    • Strong problem-solving and decision-making abilities.

    Preferred Qualifications
    • Experience supporting ABA software platforms.
    • Experience in healthcare technology or electronic health records (EHR) environments.

    Location: Remote opportunities are available to candidates who reside in the following states: AL, AZ, CT, FL, GA, HI, IA, IL, IN, KY, LA, MD, MA, MI, MN, MO, MT, NC, NE, NH, NJ, NV, OH, OR, PA, RI, TN, TX, VA, WA, WI, WY
    Our commitment to an inclusive workplace
    RethinkFirst is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. Accommodations are available for applicants with disabilities.
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    #BI-Remote
    Recruiting Fraud Alert: Job applicants should be aware that external parties may pose as RethinkFirst recruiters. These scams may include fraudulent communications through social media platforms such as LinkedIn, email, or requests to schedule interviews. Any recruiting-related communication from RethinkFirst will come from an @rethinkfirst.com email address, [email protected], an @applytojob.com email address through our talent acquisition system, or rethinkfirstcareers.com for approved recruiting outreach campaigns. Official job postings may also be found on the RethinkFirst.com website. Please note that at no point during our recruitment process will we request any form of monetary payment. If you believe you have been a victim of job recruiting fraud, you should file a report with your local law enforcement.

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