2

Email Support Remote Intern Jobs in Massachusetts

$22/hr

This internship is primarily a remote opportunity. However, if you are located near one of our ... Workiva supports employees in working where they work best - either from an office or remotely from ...

New

This internship is primarily a remote opportunity. However, if you are located near one of our ... Workiva supports employees in working where they work best - either from an office or remotely from ...

New

$22/hr

This internship is primarily a remote opportunity. However, if you are located near one of our ... Workiva supports employees in working where they work best - either from an office or remotely from ...

New

$22/hr

This internship is primarily a remote opportunity. However, if you are located near one of our ... Workiva supports employees in working where they work best - either from an office or remotely from ...

New

$40/hr

Implement tooling and features to support machine learning model development and deployment under ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

New

Showing results 21-40

Email Support Remote Intern information

What does an email support remote intern do?

An Email Support Remote Intern assists a company by responding to customer inquiries and resolving issues via email. Their main responsibilities include answering questions, providing information about products or services, troubleshooting problems, and escalating complex issues to senior team members. This role is typically entry-level and allows interns to develop customer service, communication, and problem-solving skills while working from home. Interns often learn about the company's processes and tools, gaining valuable experience for future roles in customer support or related fields.

What are the key skills and qualifications needed to thrive as an email support remote intern?

To thrive as an Email Support Remote Intern, you need strong written communication skills, attention to detail, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, Freshdesk, or Gmail, and basic proficiency in tools like Microsoft Office or Google Workspace are commonly required. Professionalism, problem-solving, and time management are standout soft skills for this role. These capabilities ensure efficient, accurate, and customer-focused email support, contributing to a positive client experience and team productivity.

What are some common challenges faced by email support remote interns, and how can they overcome them?

Email Support Remote Interns often encounter challenges such as managing a high volume of customer inquiries, maintaining clear communication without face-to-face interaction, and adapting to different customer needs. To overcome these, it's important to develop strong organizational skills, use templates for efficiency while personalizing responses, and proactively seek feedback from supervisors or more experienced team members. Building familiarity with the company's products and services also helps interns provide accurate and timely support, ensuring a positive customer experience.

What is the difference between Email Support Remote Intern vs Customer Service Representative?

AspectEmail Support Remote InternCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; often on-the-job training
Work EnvironmentRemote, online communicationRemote or in-office, phone and email support
Industry UsageCustomer support, tech, e-commerceRetail, telecom, tech, service industries
Search & Comparison IntentEntry-level, internship, remote support rolesCustomer service, support roles, full-time positions

The Email Support Remote Intern typically focuses on assisting customers via email in a remote setting, often as an entry-level internship with training provided. In contrast, a Customer Service Representative may handle multiple communication channels, including phone and email, and can be full-time or part-time. Both roles are essential in customer support but differ mainly in experience level, communication methods, and job scope.

What are popular job titles related to Email Support Remote Intern jobs in Massachusetts?

For Email Support Remote Intern jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Email Support Remote Intern jobs in Massachusetts look for?

The top searched job categories for Email Support Remote Intern jobs in Massachusetts are:

Infographic showing various Email Support Remote Intern job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 22% Part Time, 1% Temporary, 5% Contract, and 1% Nights. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Spring & Summer 2027 Intern - Product Management

Workiva

Springfield, MA • On-site, Remote

$40/hr

Full-time

Retirement

Posted 3 days ago

New


Workiva rating

9.9

Company rating: 9.9 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

1st of 247 rated software companies


Job description

As a Product Management Intern, you will immerse yourself in solving problems for Workiva's customers and business. You will support product managers in evaluating challenges, engaging with stakeholders, and refining solutions. This role offers the opportunity to work directly with our development team to build and release new features.

What You'll Do

  • Learn and support how customer research is conducted to understand user needs and pain points
  • Analyze customer usage data to make data-driven decisions under the supervision of senior product managers
  • Build strong working relationships within the product development team and with other product managers
  • Contribute ideas to product development
  • Serve as an advocate for your customers and uphold a high standard for building a high-quality product

What You'll Need

Minimum Qualifications

  • Pursuing a degree in a related field

Preferred Qualifications

  • Possess leadership skills and the ability to influence and inspire your team
  • Exhibit a self-starter mindset to execute in a fast-paced environment with minimal direction
  • Demonstrate a strong ability to develop and communicate product vision to your team, peers, and stakeholders
  • Possess excellent verbal and written communication skills
  • Have strong analytical, problem-solving, and prioritization skills
  • Work collaboratively in an environment that promotes constant team communication
  • Prior experience in software development or a similar field

Travel Requirements & Working Conditions

  • Minimal travel
  • Reliable internet access for any period of time working remotely, not in a Workiva office

Location: This internship is primarily a remote opportunity. However, if you are located near one of our office hubs, you are welcome to work in a hybrid capacity and utilize our office spaces. Check out our article on Workplace Flexibility to learn more.

When can you expect to hear back?

We are committed to attending all career fairs and recruitment events before closing our positions. That means, this position might be open without updates for a few weeks to give us time to connect with all potential candidates before wrapping up the recruitment season. Check out our tentative timeline below to see when you can expect to hear from us!

Postings close: September 27, 2026

Engineering postings close: October 2, 2026

Interviews: Early to mid October

Offers: Late October

2027 Start Dates:

This position has opportunities to start in the Spring or Summer. Please see our start dates below and let us know your availability in your application.

  • Spring 2027 Internships: Monday, January 4, 2027 (15-20 hours per week max)
  • Summer 2027 Internships: Monday, May 17, 2027 (40/hours per week max)

How You’ll Be Rewarded

Salary range in the US: $40.00 - $40.00 401(k) participation and match

Paid sick leave

A unique opportunity to further your learning experience through additional internship seasons

Why Join Workiva

Workiva is the platform designed to bring confidence, control, and a competitive edge to the world’s most complex organizations. Our AI-powered platform unifies finance, risk, and sustainability on a single, secure foundation-ensuring data is trusted, traceable, and ready to act on. With an unbroken path from source to output, leaders gain confidence in their numbers, visibility into current and emerging risks, and the ability to move with speed and precision in a constantly changing world.

At Workiva, you’ll bring technology to market that executives, boards, and regulators depend on. The work you do here helps organizations navigate uncertainty, maintain trust, and make decisions that stand up to scrutiny. If you’re energized by meaningful challenges, inspired by collaborative teams, and motivated to help organizations turn uncertainty into advantage, we’d love to meet you.

Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other protected characteristic.

Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email earlycareer@workiva.com.

Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards.

Workiva supports employees in working where they work best - either from an office or remotely from any location within their country of employment.


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