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Email Support Non Voice Customer Support Jobs (NOW HIRING)

RADAR

Customer Support Specialist

New York, NY · On-site

$19.75 - $26.50/hr

We value honesty, humility, and respectful dialogue-everyone's voice matters. * Balanced Lives: We ... You have proven ability to explain technical concepts to non-technical audiences clearly and ...

Assa Abloy

Customer Support Agent

Salt Lake City, UT · On-site

$18 - $24/hr

Answering inbound calls, emails, and online tickets; providing accurate, satisfactory responses to ... clearly to non-technical audiences. * Helping orient new team members to customer management ...

EnergyLogic Inc

Customer Support

Berthoud, CO · On-site

$22/hr

... kind of employee who responds to emails, voicemails, and texts promptly and that your ... Open Positions We have an immediate opening on our Logistics/Customer Support Team. We have a ...

krg technology inc

Customer Support

Redmond, WA · On-site

$20.50 - $27.75/hr

PH : 661 367 8000 x 405 Experience in a customer facing or customer support role o Experience in troubleshooting and problem solving role o Experience in a team environment o Experience in Identity ...

EVERWHITE CORPORATION

Customer Support

Warminster, PA · On-site

$17 - $21.75/hr

Position Overview We are seeking a consultative, detail-oriented Customer Support & Order Coordinator with experience in a manufacturing, industrial, or B2B environment. In this role, you will be the ...

SecurityMetrics

Customer Support Rep

Orem, UT · On-site

$16/hr

Provide basic customer support and account maintenance via phone or email * Scope customers to determine their PCI Self Assessment Questionnaire type * Help customers navigate and understand the PCI ...

SecurityMetrics

Customer Support - French

Orem, UT · On-site

$19 - $400/hr

Responsibilities Provide basic customer support and account maintenance via phone, email, or chat Scope customers to determine their PCI Self Assessment Questionnaire type Help customers navigate and ...

Ironwood

Customer Support - Remote

Oxford, MS · On-site

$16 - $20.50/hr

Provide enthusiastic customer service for inbound/outbound phone and email support * Be compassionate and dedicated in handling escalated issues * Work closely and professionally with other ...

ICONMA

Customer Support Agent

San Mateo, CA · On-site

$21.25 - $28.50/hr

... support channels (SMS, email, and phone). Provide timely and effective resolution to customer ... inquiries, complaints, and service issues. Document interactions and resolutions accurately using ...

Flywire

Customer Support Specialist

Chicago, IL · On-site

$18.50 - $25/hr

Respond to a high volume of customer tickets, calls, and emails with empathy, professionalism, and ... non-technical audiences. * Ability to self-prioritize in a high-volume support environment (600 ...

Carvana

Customer Support Specialist

Tempe, AZ · On-site

$24/hr

As the voice of Carvana, you'll be revolutionizing the car-buying journey by making the process of ... Delivering high-quality interactions worthy of our moms is non-negotiable. Our always-on AI coach ...

Blue Print Out

Customer Support Assistant

Atlanta, GA · On-site

$49K - $52K/yr

Provide timely and professional support to customers through phone and email. * Assist with client inquiries, service updates, and issue resolution. * Maintain accurate records of customer ...

Carfax, Inc.

Customer Support Specialist

Centreville, VA

$36K - $69K/yr

... knowledgeable voice our customers can trust. Join our team and help us create an exceptional ... Handle inbound calls and emails from Dealer customers with professionalism and efficiency. Provide ...

X2F

Customer Support Representative

Newark, NJ · On-site

$16.75 - $22.75/hr

Are you the kind of person who Can turn a frustrated customer into a fan with just one email ... Be the voice of the customer advocate for their needs, flag recurring pain points, and high-five ...

Royal Key Supply

Be Seen First

Customer Support Specialist

Grand Prairie, TX · On-site

$19 - $21/hr

This position will provide support primarily through inbound phone calls and email communication, assisting customers with order inquiries, products, shipping, returns, account questions, and general ...

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Email Support Non Voice Customer Support information

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How much do email support non voice customer support jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for email support non voice customer support in the United States is $21.77, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.80 per hour, depending on experience, location, and employer.

What cities are hiring for Email Support Non Voice Customer Support jobs?

Cities with the most Email Support Non Voice Customer Support job openings:

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Infographic showing various Email Support Non Voice Customer Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $45,281 per year, or $21.8 per hour.

Customer Support Specialist

New York, NY • On-site

RADAR
See more jobs at RADARexternal

$19.75 - $26.50/hr

Full-time

Medical, Dental, Life, Retirement

Posted 10 days ago

Job description

ABOUT US
E-commerce got real-time data infrastructure decades ago. Physical stores still have not. RADAR is changing that.
RADAR is building the data infrastructure layer for the physical world, starting with retail. Our hardware-enabled SaaS platform uses proprietary overhead sensors, software, and AI-powered analytics to locate every product in a store, continuously, down to the fixture. We are deployed across 1,400+ stores with retailers including American Eagle Outfitters and Old Navy, processing tens of billions of real-world events every day, delivering 99%+ accuracy in complex, noisy environments - at fleet scale.
RADAR is one of the best-funded companies in retail technology, backed by a recent Series B financing at a $1 billion valuation. Inventory accuracy is only the beginning. We believe RADAR can become foundational infrastructure for the physical economy, powering new AI-driven commerce experiences across retail and beyond.
Join us if you want to work on a large, unsolved, technically challenging problem with an ambitious team building category-defining technology.
OUR VALUES
  • Mission-Driven: We're transforming retail with cutting-edge technology and building something that truly matters.
  • Collaborative Team: We thrive on curiosity, shared goals, and solving complex problems together.
  • High Impact: You'll make meaningful contributions from day one and help shape the future of our product and company.
  • Clear Communication: We value honesty, humility, and respectful dialogue-everyone's voice matters.
  • Balanced Lives: We work hard, but not at the expense of well-being. We respect time, boundaries, and life outside of work.
  • Diverse Perspectives: We believe better ideas come from diverse backgrounds, experiences, and viewpoints.
  • Empathy-Driven Design: We build with deep respect for our end users, listening closely to their feedback and needs.

ABOUT THE JOB
We are seeking two dedicated Customer Support Specialists with a strong background in Helpdesk and Customer Support to join our dynamic team. The ideal candidate will combine solid technical expertise with excellent communication skills to effectively engage both technical and non-technical stakeholders.
In this role, you will partner closely with Engineering, Customer Experience, and other cross-functional teams to identify root causes of issues affecting store deployments and overall customer experience. You'll thrive in a collaborative environment, drive projects to resolution, and champion process improvements that enhance RADAR's operational efficiency and customer satisfaction.
Responsibilities:
  • Serve as a primary point of contact for store-related technical support, assisting both external customers and internal stakeholders.
  • Partner with IT, Engineering, and other cross-functional teams to troubleshoot, diagnose, and resolve issues impacting customer store deployments.
  • Develop and maintain SQL queries and automation scripts to streamline processes, improve team productivity, and SLA adherence
  • Manage and track support requests using service desk management tools, ensuring timely resolution and accurate documentation.
  • Drive root cause analysis and ensure effective issue escalation and follow-up.
  • Maintain strong communication with customers, providing clear explanations of technical issues in accessible, non-technical terms.
  • Contribute to a culture of continuous improvement within Customer Operations and Store Support processes.
ABOUT YOU
Required:
  • You have 3+ years of experience in Helpdesk, Technical Support, or Customer Support roles.
  • You have proven ability to explain technical concepts to non-technical audiences clearly and effectively.
  • You are proficient SQL knowledge with the ability to analyze data and develop scripts that automate processes and drive team productivity.
  • You have strong problem-solving, analytical, and organizational skills with a high attention to detail.
  • You have experience using service desk management software to monitor KPIs and track customer issues.
  • You have familiarity with ITIL frameworks, focusing on IT Service Management (ITSM) best practices.
  • You have demonstrated ability to evaluate, escalate, and drive issues to timely resolution.
  • You have the ability to manage multiple priorities in a fast-paced environment while maintaining composure under pressure.
  • You have excellent written and verbal communication skills.
  • You have the ability to work independently and collaboratively across teams.
  • You have Intermediate knowledge of: Linux, Networking, Terminal. CMD, SSH and Telnet
  • You have strong customer-centric mindset and ability to foster positive relationships with partners and hardware teams.
  • You have flexibility to work additional hours as required to provide issue resolution.
  • You have the ability to participate in an on-call rotation schedule
Preferred:
  • You have previous experience supporting retail customers or store environments.
  • You have experience with automation frameworks or scripting languages (e.g., Bash, Python, PowerShell).
  • You have a background in incident response or root cause analysis frameworks.
  • You have experience using API's (REST & GraphQL)
  • You have experience in managing multiple projects from start to finish and meeting deliverables.

At RADAR, your base pay is one part of your total compensation package. This role is a non-exempt position at $35-$55 an hour (dependent on leveling) with eligibility for overtime. Individual pay is determined by work location and additional factors, including job-related skills, experience and relevant education or training.You will also be eligible to receive other benefits including: equity, comprehensive medical and dental coverage, life and disability benefits, 401k plan, flexible time off, and paid parental leave. The pay range listed for this position is a good faith and reasonable estimate of the range of possible base compensation at the time of posting.
Research has shown that women & underrepresented minorities are more likely to read lists of requirements and consider themselves unqualified if they don't meet every single one. This list represents what we're ideally looking for, but everyone has unique strengths & weaknesses, and we hire for strength & potential, not lack of weakness.

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