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Email Only Customer Service Jobs in Alabaster, AL

Customer Service Agent

Birmingham, AL · On-site

$14.50 - $19.50/hr

Respond promptly and professionally to customer inquiries via phone, email, or chat. * Resolve product or service issues by clarifying the customer's complaint, determining the cause, and selecting ...

Customer Service Agent

Birmingham, AL · On-site

$14.50 - $19.50/hr

Respond promptly and professionally to customer inquiries via phone, email, or chat. * Resolve product or service issues by clarifying the customer's complaint, determining the cause, and selecting ...

Respond promptly and professionally to customer inquiries via phone and email * Resolve product or service issues by clarifying customer concerns and determining the best solutions * Maintain ...

Customer Service Specialist

Birmingham, AL · On-site

$16 - $21/hr

Respond promptly and professionally to customer inquiries via phone, email, and chat. * Resolve ... Provide accurate information about products, services, and policies. * Document customer ...

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Email Only Customer Service information

See Alabaster, AL salary details

$8

$15

$22

How much do email only customer service jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for email only customer service in Alabaster, AL is $15.99, according to ZipRecruiter salary data. Most workers in this role earn between $13.08 and $17.79 per hour, depending on experience, location, and employer.

What is an email only customer service representative?

Email Only Customer Service representatives are professionals who handle customer inquiries, complaints, and support requests solely through email communication. Their responsibilities include responding to customer emails, resolving issues, providing product or service information, and ensuring customer satisfaction. This role requires strong written communication skills, attention to detail, and the ability to manage multiple conversations efficiently. Email-only support is often used by companies to provide clear, documented communication and to handle customer requests outside of live chat or phone support.

What are the key skills and qualifications needed to thrive as an email only customer service representative?

To excel as an Email Only Customer Service Representative, you need strong written communication, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and email platforms like Outlook or Gmail is commonly required. Attention to detail, patience, and time management are valuable soft skills that help you deliver clear and efficient support. These skills ensure accurate, prompt, and professional assistance, leading to improved customer satisfaction and operational efficiency.

What are some common challenges faced in an email only customer service role, and how can they be managed effectively?

A common challenge in an Email Only Customer Service role is managing a high volume of messages while ensuring each response is personalized and accurate. Without verbal cues, it can be harder to gauge customer emotions or clarify misunderstandings quickly, so clear written communication and attention to detail are essential. Setting up templates for frequent inquiries, utilizing ticketing systems for efficient workflow, and collaborating with team members for complex cases can help manage these challenges effectively. Regular training in written communication and product knowledge also supports consistent, high-quality service.

What is the difference between Email Only Customer Service vs Chat Customer Service?

AspectEmail Only Customer ServiceChat Customer Service
Communication MethodPrimarily via email, asynchronousReal-time messaging via chat
Work EnvironmentTypically desk-based, independentOften live chat platforms, multitasking
Required SkillsWritten communication, patienceQuick typing, multitasking
Common UsageCustomer support, technical assistanceImmediate support, sales inquiries

Both roles involve assisting customers, but Email Only Customer Service focuses on written, asynchronous communication, while Chat Customer Service provides real-time support. The choice depends on whether quick, live interactions or detailed, documented responses are preferred.

What are popular job titles related to Email Only Customer Service jobs in Alabaster, AL?

For Email Only Customer Service jobs in Alabaster, AL, the most frequently searched job titles are:

What job categories do people searching Email Only Customer Service jobs in Alabaster, AL look for?

The top searched job categories for Email Only Customer Service jobs in Alabaster, AL are:

What cities near Alabaster, AL are hiring for Email Only Customer Service jobs?

Cities near Alabaster, AL with the most Email Only Customer Service job openings:

Customer Service Representative

Genuine Parts Company

Birmingham, AL • On-site

$23.61 - $30.40/hr

Other

Medical, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.


Genuine Parts Company rating

7.3

Company rating: 7.3 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

215th of 427 rated retail wholesalers


Job description

Customer Service Representative

Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.

Job Duties
  • Responds to basic customer inquires regarding products, provides quotes, and handles order entry.
  • Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
  • Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
  • May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
  • Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
  • Orders items to ensure appropriate inventory levels are maintained for customers.
  • Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
  • Determines the most cost effective shipping method for customer orders.
  • Partners with Account Representatives to ensure customer satisfaction.
  • Expedites backorders. May pull inventory and prepare order for shipment to customer.
  • May handle customer returns.
  • Performs other duties as assigned.
Education & Experience

Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.

Knowledge, Skills, Abilities
  • Reliability, organization, and attention to detail required.
  • Strong communication skills including written, verbal, and listening.
  • Ability to multi-task and time management skills required.
  • Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
  • Product knowledge is preferred.
Compensation

$23.61 - $30.40 (hourly)

Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Motion, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, retirement savings, vacation, sick, and holiday pay.


What Genuine Parts Company employees say

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Benefits

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