Job Title: Front Counter Person - Print Shop
Location: Porlland, Oregon
Company: AlphaGraphics Portland
About Us:AlphaGraphics Portland is a locally owned and operated print shop that takes pride in delivering high-quality printing services to our clients. We offer a range of products, from business cards and flyers to large-format banners and custom print projects. Our team is dedicated to providing excellent customer service and ensuring every job is completed on time and to perfection.
Job Description:We are seeking a friendly, motivated, and customer-oriented Front Counter Person to join our team! This is a customer-facing position where you'll be the first point of contact for clients walking in, calling or emailing for print services. The ideal candidate should enjoy working in a fast-paced environment, be detail-oriented, and have strong communication skills.
Key Responsibilities:- Greet customers in a friendly and professional manner.
- Provide information on our printing services and assist with product selection.
- Process orders, including quoting, invoicing, and processing payments.
- Handle customer inquiries and troubleshoot issues with print orders.
- Using automated software tools, follow up on estimates
- Coordinate with production staff to ensure jobs are completed on time and to customer specifications.
- Maintain a clean and organized front counter area.
- Answer phones and respond to email inquiries.
- Assist with inventory management and ordering supplies as needed.
Qualifications:- Previous customer service or retail experience preferred.
- Strong communication and organizational skills.
- Ability to handle multiple tasks efficiently and with attention to detail.
- Basic math skills for processing payments and creating quotes.
- Comfortable using office software (e.g., Microsoft Office, email, etc.).
- Experience in the printing industry is a plus but not required.
- A positive, can-do attitude and a team player mentality.
- Ability to problem solve and be solutions oriented
- Highly detailed with strong organizational and time management skills
- Understanding of basic computer software
- The ability to learn new software quickly
- Professional customer service demeanor
- Highly responsive to customer needs
- Ability to create and maintain customer relationships
- Ability to coordinate multiple schedules
- 2-3 years facing customer service experience required
- High School diploma or GED required, college education in Marketing, Communications or Business preferred
Benefits:- Competitive hourly wage + potential for performance-based bonuses.
- Opportunity for growth and advancement within the company.
- Friendly and supportive work environment.
How to Apply:Interested candidates are invited to send their resume and a brief cover letter to us243@alphagraphics.com or drop by our shop at 200 SW Market Street, Portland OR. We look forward to meeting you!