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Email Customer Service Jobs in Connecticut (NOW HIRING)

Vixxo

Customer Service Representative

Hartford, CT

$16.25 - $22/hr

Receive and respond to service requests and proactively manage preventative maintenance (email, fax, Fusion, phone), document all interactions with customers and service contractors, and follow up ...

R&R Corrugated Packaging Group

Be Seen First

Customer Service Representative

Bristol, CT · On-site

$16 - $21.75/hr

Manage a high volume of calls and emails * Communicating with internal teams * Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem ...

Vixxo

Customer Service Representative

Hartford, CT · On-site

$16.25 - $22/hr

Receive and respond to service requests and proactively manage preventative maintenance (email, fax, Fusion, phone), document all interactions with customers and service contractors, and follow up ...

DATTCO

Customer Service Representative

New Britain, CT · On-site

$15.75 - $21.50/hr

Respond to customer inquiries received by phone, email, website, social media, and other ... Outstanding customer service and relationship-building skills * Strong verbal and written ...

FastSigns

Customer Service Representative

Clinton, CT · On-site

$15.75 - $21.50/hr

Work with customers in numerous ways such as email, telephone, in-person and at their place of ... Ideal Qualifications for FASTSIGNS Customer Service Representative: * 2-3 years of retail or ...

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Showing results 21-40

All JobsEmail Customer Service JobsEmail Customer Service Jobs in Connecticut

Email Customer Service information

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$9

$17

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How much do email customer service jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for email customer service in Connecticut is $17.88, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.90 per hour, depending on experience, location, and employer.

What is an email customer service?

An Email Customer Service job involves assisting customers through email by responding to inquiries, resolving complaints, and providing information about products or services. Representatives handle customer concerns professionally, ensuring prompt and accurate responses. This role requires strong written communication skills, attention to detail, and the ability to manage multiple customer interactions efficiently. Effective email support helps maintain customer satisfaction and enhances the company’s reputation.

What does an email customer service do?

In this role, you'll primarily handle a high volume of incoming customer inquiries and support requests via email, ensuring each receives a prompt and accurate response. Responsibilities include troubleshooting customer issues, providing product or service information, escalating complex cases to the appropriate departments, and documenting interactions in the company's CRM system. Collaboration with team members and supervisors is common, especially when addressing unusual or sensitive situations. You'll also be expected to follow company guidelines and maintain professionalism in all communications, making attention to detail and time management essential for managing workflow effectively.

What are the key skills and qualifications needed to thrive in email customer service?

To succeed as an Email Customer Service representative, excellent written communication skills, attention to detail, and problem-solving abilities are essential, along with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email ticketing systems, and basic office applications is commonly required. Strong organizational skills, patience, and the ability to remain calm under pressure set top performers apart in this field. These competencies ensure timely, accurate, and courteous responses that maintain customer satisfaction and uphold the company's reputation.

What are the most commonly searched types of Email Customer Service jobs in Connecticut?

The most popular types of Email Customer Service jobs in Connecticut are:

What are popular job titles related to Email Customer Service jobs in Connecticut?

For Email Customer Service jobs in Connecticut, the most frequently searched job titles are:

What job categories do people searching Email Customer Service jobs in Connecticut look for?

The top searched job categories for Email Customer Service jobs in Connecticut are:

What cities in Connecticut are hiring for Email Customer Service jobs?

Cities in Connecticut with the most Email Customer Service job openings:

Email Customer Service jobs near you
Infographic showing various Email Customer Service job openings in Connecticut as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, 2% Temporary, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,193 per year, or $17.9 per hour.

Customer Service Representative

Aquarion Water Company

Monroe, CT • On-site

$24.75/hr

Full-time

Re-posted 5 days ago

Job description

The Aquarion Water Authority (AWA) is a locally governed, not-for-profit water authority providing water service to more than 735,000 people in 60 municipalities across Connecticut. Based in Bridgeport, Connecticut, AWA is responsible for the operation, maintenance, and long-term stewardship of one of the state's largest water systems. Through local governance, operational expertise, and continued investment in critical infrastructure, AWA is committed to delivering safe, reliable water service to the communities it serves.
Job Summary
A position is available in Aquarion's Customer Service Department. The position requires an individual with excellent customer relations, organizational, verbal and written communications skills, and above average problem solving skills. A minimum of five (5) years experience in a call center environment is preferred and prior use of SAP is highly desired. Bi-lingual a plus. Applicants must be genuinely excited to help customers and have a proven track record of excellence.
Principal Responsibilities
Applicants must be able to perform the following primary duties in a manner consistent with the Company's mission to be the service provider, employer and investment of choice through a relentless commitment to excellence:
  • Receive and respond (via phone, email and chat) to all types of customer inquires with regard to such matters as billing (i.e., high bills, zero usage, credits, refunds, transfers, adjustments), water quality and service (i.e., discolored water, pressure issues, service interruptions, outages), meter and remote malfunctions, collections (installment plans, arrangements, ebilling), property transfers and final bills, leak adjustments and other service-related issues. Ability to navigate and properly account for all customer contacts in the SAP system.
  • Resolve customer inquiries or complaints to ensure first-call problem resolution and customer satisfaction; arrange for field service or meter reading departments to perform work as necessary; ability to problem-solve and thoroughly research in order to successfully resolve issues.
  • Verify and process changes of addresses, property transfers, foreclosures and bankruptcies.
  • Ability to handle as least 50-100 calls per day in a reactive environment.
  • Compose letters and emails using Outlook, Word and chat.
  • Excellent computer skills and previous experience working in a customer relationship management system/database.
  • Strong math skills required to resolve billing-related matters.
  • Self-starter with strong organizational skills.
  • Occasional overtime and attendance at after-hours department staff meetings is required.
  • Various other duties as required.

Preferred Requirements
  • Experience in a high volume call center preferred, but not required.

Education/Certifications
  • A high school diploma is required.
  • An associate's or bachelor's degree is preferred, but not required.

Salary
  • This role is a full-time, benefit-eligible role.
  • This role is classified as a non-exempt hourly role, with a starting hourly rate of $24.75/hour.
  • The work schedule will be Monday through Friday, 9:00AM to 5:30PM. Training hours may vary slightly.
  • After three months of successful employment & full training, this role will be eligible for a hybrid schedule (3 days office/ 2 days remote).
  • Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity.
  • AWA does not accept unsolicited resumes from external recruiting firms. All vendors must have a current and fully executed MSA on file before submitting candidates. Any unsolicited resumes and candidate profiles will be deemed the property of AWA, and no fee will be due.
  • Employment with AWA is contingent upon the successful completion of pre-employment screenings, including a drug screening, where permitted by law.

Aquarion Water Authority is an equal opportunity employer, and we prohibit discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, military or veteran status, or any other legally protected status in accordance with applicable federal, state and local laws.
Join Us
The Aquarion Water Authority (AWA) is a locally governed, not-for-profit water authority providing water service to more than 735,000 people in 60 municipalities across Connecticut. Based in Bridgeport, Connecticut, AWA is responsible for the operation, maintenance, and long-term stewardship of one of the state's largest water systems. Through local governance, operational expertise, and continued investment in critical infrastructure, AWA is committed to delivering safe, reliable water service to the communities it serves.

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