Position Summary As a Customer Success Manager within Kaseya's Elite Support organization, you will serve as a strategic advisor for our most valuable partners, helping drive a proactive, high-touch ...
Position Summary As a Customer Success Manager within Kaseya's Elite Support organization, you will serve as a strategic advisor for our most valuable partners, helping drive a proactive, high-touch ...
User Support Manager
Quantico, VA · On-site
... of elite companies to receive the highest form of third-party validation. www.validatek.com Summary: The User Support Team Lead is responsible for leading and managing a team of User Support ...
User Support Manager
Quantico, VA · On-site
... of elite companies to receive the highest form of third-party validation. www.validatek.com Summary: The User Support Team Lead is responsible for leading and managing a team of User Support ...
User Support Manager
$90K - $125K/hr
... of elite companies to receive the highest form of third-party validation. www.validatek.com Summary: The User Support Team Lead is responsible for leading and managing a team of User Support ...
User Support Manager
$90K - $125K/hr
... of elite companies to receive the highest form of third-party validation. www.validatek.com Summary: The User Support Team Lead is responsible for leading and managing a team of User Support ...
Customer Success Manager
Orlando, FL · On-site
As a Customer Success Manager within Kaseya's Elite Support organization, you will serve as a strategic advisor for our most valuable partners, helping drive a proactive, high-touch support ...
Customer Success Manager
Orlando, FL · On-site
As a Customer Success Manager within Kaseya's Elite Support organization, you will serve as a strategic advisor for our most valuable partners, helping drive a proactive, high-touch support ...
Security Operations Support Manager
West Greenwich, RI · On-site
$65K - $71K/yr
The Operations Support Manager is solely responsible for the development, upkeep and maintenance of ... Military Police, Elite Military Forces, combat arms) or any support role in a Combat Zone
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Security Operations Support Manager
West Greenwich, RI · On-site
$65K - $71K/yr
The Operations Support Manager is solely responsible for the development, upkeep and maintenance of ... Military Police, Elite Military Forces, combat arms) or any support role in a Combat Zone
Security Operations Support Manager
West Greenwich, RI · On-site
$65K - $71K/yr
The Operations Support Manager is solely responsible for the development, upkeep and maintenance of ... Military Police, Elite Military Forces, combat arms) or any support role in a Combat Zone
Security Operations Support Manager
West Greenwich, RI · On-site
$65K - $71K/yr
The Operations Support Manager is solely responsible for the development, upkeep and maintenance of ... Military Police, Elite Military Forces, combat arms) or any support role in a Combat Zone
Security Operations Support Manager
West Greenwich, RI · On-site
$65K - $71K/yr
The Operations Support Manager is solely responsible for the development, upkeep and maintenance of ... Military Police, Elite Military Forces, combat arms) or any support role in a Combat Zone
Security Operations Support Manager
West Greenwich, RI · On-site
$65K - $71K/yr
The Operations Support Manager is solely responsible for the development, upkeep and maintenance of ... Military Police, Elite Military Forces, combat arms) or any support role in a Combat Zone
Customer Success Manager
Orlando, FL · On-site
Position Summary As a Customer Success Manager within Kaseya's Elite Support organization, you will serve as a strategic advisor for our most valuable partners, helping drive a proactive, high-touch ...
Customer Success Manager
Orlando, FL · On-site
Position Summary As a Customer Success Manager within Kaseya's Elite Support organization, you will serve as a strategic advisor for our most valuable partners, helping drive a proactive, high-touch ...
$105K - $120K/yr
A hyper-index on service and user experience -- the attitude that every user gets the most elite ... Recent Support experience as an IC or Manager. LOGISTICS The details * Reports to the Director ...
New
$105K - $120K/yr
A hyper-index on service and user experience -- the attitude that every user gets the most elite ... Recent Support experience as an IC or Manager. LOGISTICS The details * Reports to the Director ...
New
IT Support Manager
Manhattan, NY · On-site
E. Solutions is an elite professional services and information technology firm that helps our ... The IT Support Manager is responsible for overseeing the installation, maintenance, troubleshooting ...
IT Support Manager
Manhattan, NY · On-site
E. Solutions is an elite professional services and information technology firm that helps our ... The IT Support Manager is responsible for overseeing the installation, maintenance, troubleshooting ...
Manager, Support
Denver, CO · On-site
$105K - $120K/yr
A hyper-index on service and user experience -- the attitude that every user gets the most elite ... Recent Support experience as an IC or Manager. LOGISTICS The details * Reports to the Director ...
Manager, Support
Denver, CO · On-site
$105K - $120K/yr
A hyper-index on service and user experience -- the attitude that every user gets the most elite ... Recent Support experience as an IC or Manager. LOGISTICS The details * Reports to the Director ...
Manager, Support
Denver, CO · Hybrid
$105K - $120K/yr
As Manager of Support, you lead the frontline team that is the face of Zocks to thousands of ... A hyper-index on service and user experience - the attitude that every user gets the most elite ...
Manager, Support
Denver, CO · Hybrid
$105K - $120K/yr
As Manager of Support, you lead the frontline team that is the face of Zocks to thousands of ... A hyper-index on service and user experience - the attitude that every user gets the most elite ...
IT Support Manager
NY · On-site
$75 - $85/hr
E. Solutions is an elite professional services and information technology firm that helps our ... Position Summary: The IT Support Manager is responsible for overseeing the installation ...
IT Support Manager
NY · On-site
$75 - $85/hr
E. Solutions is an elite professional services and information technology firm that helps our ... Position Summary: The IT Support Manager is responsible for overseeing the installation ...
Customer Success Manager
Orlando, FL · On-site
Position Summary As a Customer Success Manager within Kaseya's Elite Support organization, you will serve as a strategic advisor for our most valuable partners, helping drive a proactive, high-touch ...
Customer Success Manager
Orlando, FL · On-site
Position Summary As a Customer Success Manager within Kaseya's Elite Support organization, you will serve as a strategic advisor for our most valuable partners, helping drive a proactive, high-touch ...
Position Summary As a Service Manager within Kaseya's Elite Support organization, you will serve as a strategic advisor for our most valuable partners, helping drive a proactive, high-touch support ...
Position Summary As a Service Manager within Kaseya's Elite Support organization, you will serve as a strategic advisor for our most valuable partners, helping drive a proactive, high-touch support ...
All interviews will be conducted via Zoom video conferencing (Global Elite Empire Consultants is a ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...
All interviews will be conducted via Zoom video conferencing (Global Elite Empire Consultants is a ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...
All interviews will be conducted via Zoom video conferencing (Global Elite Empire Consultants is a ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...
All interviews will be conducted via Zoom video conferencing (Global Elite Empire Consultants is a ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...
All interviews will be conducted via Zoom video conferencing (Global Elite Empire Consultants is a ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...
All interviews will be conducted via Zoom video conferencing (Global Elite Empire Consultants is a ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...
All interviews will be conducted via Zoom video conferencing (Global Elite Empire Consultants is a ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...
All interviews will be conducted via Zoom video conferencing (Global Elite Empire Consultants is a ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...
All interviews will be conducted via Zoom video conferencing (Global Elite Empire Consultants is a ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...
All interviews will be conducted via Zoom video conferencing (Global Elite Empire Consultants is a ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...
Elite Support Manager information
See salary details
$22.5K - $31.5K
9% of jobs
$31.5K - $40.4K
15% of jobs
$41.4K is the 25th percentile. Wages below this are outliers.
$40.4K - $49.4K
14% of jobs
$49.4K - $58.3K
9% of jobs
The median wage is $62.8K / yr.
$58.3K - $67.3K
9% of jobs
$67.3K - $76.2K
10% of jobs
$76.2K - $85.2K
11% of jobs
$85.9K is the 75th percentile. Wages above this are outliers.
$85.2K - $94.1K
6% of jobs
$94.1K - $103.1K
14% of jobs
$103.1K - $112K
2% of jobs
$112K - $121K
3% of jobs
$22.5K
$67.9K
$121K
How much do elite support manager jobs pay per year?
As of Sep 13, 2026, the average yearly pay for elite support manager in the United States is $67,899.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $91,000.00 per year, depending on experience, location, and employer.
What are popular job titles related to Elite Support Manager jobs?
For Elite Support Manager jobs, the most frequently searched job titles are:
Customer Success Manager
Orlando, FL
Kaseya Careers
Full-time
Re-posted 20 days ago
Job description
Position Summary
As a Customer Success Manager within Kaseya's Elite Support organization, you will serve as a strategic advisor for our most valuable partners, helping drive a proactive, high-touch support experience. This role focuses on operational excellence, service performance management, escalation coordination, and continuous improvement initiatives designed to strengthen long-term customer health and satisfaction.
You will work cross-functionally with Support, Product, Engineering, and Customer Success teams to identify trends, reduce recurring issues, improve service delivery, and enhance the overall customer experience. This is a proactive service management role focused on relationship management, analytics, and strategic engagement - not reactive ticket handling.
Key Responsibilities
- Manage a portfolio of Elite partners as the primary point of contact for service-related engagement.
- Build and maintain strong relationships with customer stakeholders and internal cross-functional teams.
- Monitor and analyze key support metrics including CSAT, CES, MTTR, backlog health, escalation trends, and overall service performance.
- Identify operational risks, recurring issues, and opportunities for continuous service improvement.
- Conduct Quarterly Business Reviews (QBRs) focused on support performance, trends, root cause analysis, and actionable recommendations.
- Translate technical support data into clear business insights and customer-facing recommendations.
- Coordinate and manage high-priority escalations to ensure timely resolution and effective communication.
- Partner with Support, Product, and Engineering teams to address systemic issues and improve service quality.
- Advocate for customers while aligning with internal operational processes and support standards.
- Recommend improvements related to product configuration, support workflows, best practices, and customer enablement.
- Contribute to the ongoing development of Elite Support processes, playbooks, and operational standards.
- Drive proactive customer engagement initiatives to improve long-term customer success and stability.
- Maintain accurate documentation, reporting, and communication regarding customer health and service trends.
- Achieve internal KPIs related to customer satisfaction, escalation reduction, service improvement, and partner engagement.
- Perform additional duties and responsibilities as assigned.
Required Qualifications
- 3+ years of experience in Technical Support, Customer Success, Technical Account Management, Service Delivery, or similar customer-facing roles.
- Experience managing enterprise or high-value customer relationships.
- Experience working cross-functionally with Support, Product, Engineering, and Operations teams.
- Strong background in SaaS, IT services, enterprise software, or cybersecurity environments.
- Experience analyzing support KPIs and operational performance metrics.
Preferred Qualifications
- Experience within MSP, IT management, cybersecurity, or SaaS industries.
- Familiarity with support platforms, CRM systems, and reporting tools.
- Experience conducting Executive Business Reviews (EBRs) or Quarterly Business Reviews (QBRs).
- ITIL, Customer Success, or Service Management certifications preferred.
- Bachelor's degree or equivalent professional experience.
- Experience driving operational process improvement and enterprise escalation management initiatives.