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Electronic Banking Jobs (NOW HIRING)

SNB

Electronic Banking Representative

Sioux City, IA · On-site

$15.25 - $19.25/hr

As an Electronic Banking Representative, you'll play a vital role in ensuring our customers have secure, convenient, and seamless banking experiences. You'll handle customer inquiries, support ...

Arrow Bank

$62K - $68K/yr

Electronic Banking Assistant Manager II Staff Entry Management Main Office, Glens Falls, NY, US 2 Attachments 6 days ago Requisition ID: 2843 Salary Range: $62,400.00 To $68,000.00 Annually The Arrow ...

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$92.3K

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How much do electronic banking jobs pay per year?

As of Sep 14, 2026, the average yearly pay for electronic banking in the United States is $92,343.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What is electronic banking?

Electronic banking, also known as e-banking or online banking, refers to the use of electronic means to conduct banking transactions and manage financial accounts. It allows customers to access their accounts, transfer funds, pay bills, and perform other banking activities via computers, smartphones, or ATMs. This service offers convenience, speed, and 24/7 access, reducing the need to visit a physical bank branch. Electronic banking also includes mobile banking apps and online payment systems, making financial management easier for individuals and businesses.

What are the key skills and qualifications needed to thrive as an electronic banking specialist, and why are they important?

To thrive as an Electronic Banking Specialist, you typically need expertise in banking operations, digital payment systems, and risk management, often supported by a degree in finance, business, or a related field. Familiarity with core banking software, online transaction platforms, cybersecurity protocols, and relevant certifications such as Certified Electronic Banking Officer (CEBO) is important. Strong analytical thinking, attention to detail, and excellent customer service skills help you resolve issues and assist clients effectively. These competencies are crucial to ensure secure, seamless digital banking experiences and maintain customer trust in a rapidly evolving financial landscape.

What are some common challenges faced by professionals in electronic banking, and how can they be addressed?

Professionals in Electronic Banking often encounter challenges such as staying updated with rapidly evolving technology, ensuring robust cybersecurity, and managing high volumes of digital transactions. To address these, continuous professional development through training and certification is essential, as is close collaboration with IT and security teams. Additionally, maintaining strong communication with customers and regulatory bodies helps ensure compliance and fosters trust in digital banking services.

What is the difference between Electronic Banking vs Customer Service Representative?

AspectElectronic BankingCustomer Service Representative
CredentialsBanking certifications, IT knowledgeCustomer service training, communication skills
Work EnvironmentOnline platforms, bank branches, call centersBank branches, call centers, retail settings
Employer & IndustryFinancial institutions, banksFinancial institutions, banks, retail stores
Primary FocusManaging digital banking services, online transactionsAssisting customers, resolving banking inquiries

Electronic Banking and Customer Service Representatives both work within the banking industry but focus on different areas. Electronic Banking specialists handle digital platforms and online transactions, requiring technical skills and banking certifications. Customer Service Representatives interact directly with customers, providing support and resolving issues in person or over the phone. While their roles overlap in customer interaction, their skills and work environments differ significantly.

What are examples of electronic banking?

Electronic banking involves using digital platforms to perform banking transactions. Examples include online banking through bank websites or apps, mobile banking, ATMs, electronic fund transfers, and bill payments. These services enable customers to manage accounts, transfer money, and pay bills remotely using computers or mobile devices.
More about Electronic Banking jobs

What are the most commonly searched types of Electronic Banking jobs?

The most popular types of Electronic Banking jobs are:

What states have the most Electronic Banking jobs?

States with the most job openings for Electronic Banking jobs include:

What are popular job titles for Electronic Banking?

Popular job titles for Electronic Banking:

Electronic Banking jobs near you
Infographic showing various Electronic Banking job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 82% Full Time, 13% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $92,343 per year, or $44.4 per hour.

Electronic Banking Representative

Sioux City, IA • On-site

SNB
See more jobs at SNBexternal

$15.25 - $19.25/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 15 days ago

Job description

Are you a problem-solver who thrives in a fast-paced environment while delivering top-notch customer service?
At Security National Bank, if there is one belief we hold together as a team, it's that everything matters. From the words we say, to the way we dress, to the decisions we make and the actions we take - every single thing we do matters. Why? Because we recognize the inherent value of each individual, and the potential of what each person can become. We realize every one of life's interactions is an opportunity to help someone reach that potential. This is why we treat even the smallest details of life and banking with careful thought and attention. If you aspire to do the same, we'd like you to advance your career with us at SNB.
As an Electronic Banking Representative, you'll play a vital role in ensuring our customers have secure, convenient, and seamless banking experiences. You'll handle customer inquiries, support account maintenance, review transactions, and ensure accuracy across various banking services-all while providing prompt, professional service.
Success in this role requires exceptional multitasking skills, active listening, and critical thinking to resolve inquiries effectively. If you enjoy helping customers navigate their banking needs and excel in a dynamic environment, we encourage you to join us!
*This is an onsite position at our Main Bank office in Sioux City, Iowa.
KEY RESPONSIBILITIES:
  • Provide exceptional phone-based customer support with a focus on problem-solving and customer satisfaction.
  • Resolve complex customer inquiries related to online banking, mobile apps, digital payments, and other bank services by troubleshooting technical issues promptly and escalating only, when necessary, all while maintaining a friendly and professional manner.
  • Support internal staff by serving as a resource for troubleshooting digital banking issues, ensuring employees can assist customers confidently and accurately.
  • Assist customers with debit card needs, including disputes, unauthorized transactions, and ordering replacement cards when needed.
  • Perform account maintenance, including, access management, authorizations, stop payments, charge-offs and related requests.
  • Review and approve Remote Deposit Capture items.
  • Conduct consumer overdraft reviews and make appropriate decisions.
  • Collaborate with team members to update and maintain process documentation and procedures.
  • Identify opportunities for cross-selling and generate customer referrals.
  • Contribute to a supportive, close-knit team environment, working Monday-Friday with a focus on collaboration and customer care.

EDUCATION AND EXPERIENCE:
  • 4 year college degree preferred or related work experience
  • Knowledge of electronic banking responsibilities including deposit regulations, ACH processing, online banking, mobile banking, remote deposit, and others
  • Customer service experience
  • Accuracy and meticulous attention to detail required
  • Excellent oral, written, and interpersonal communication skills
  • Ability to navigate multiple computer systems and programs with working knowledge of Word and Excel
  • Ability to manage multiple requests simultaneously, meet deadlines, and show flexibility to change direction when needed
  • Team-oriented and the ability to work collaboratively across all levels of the organization
  • Service-oriented, polite, and respectful
  • Advanced problem-solving and analytical skills
  • Ability to take direction and instruction and follow through independently until project completion

HOURS:
Regular business hours, Monday through Friday.
BENEFITS:
We offer a comprehensive benefit package to our employees including medical, dental, short and long term disability, life insurance, paid time off, a wellness program, and a 401(k) savings plan at hire for future financial protection.
ABOUT SECURITY NATIONAL BANK:
Security National Bank was chartered in 1884 in Sioux City, Iowa; founded on the time-tested principles of integrity, honor, open-mindedness, efficiency, good humor, respect, duty, and human connection. These principles served as guideposts that enabled SNB to withstand the economic panic of the late 1800s, the Great Depression, two World Wars, and the farm crisis - and emerge as the region's most established and trustworthy locally owned bank. We believe what was worth doing well yesterday is still worth doing well today. People change and banking changes, but our time-tested principles remain. To this day, we believe that doing what's right is the only way to take care of customers, empower businesses, cultivate growth, inspire our community, and accomplish the remarkable.
Security National Bank is an Equal Opportunity, Affirmative Action Employer. Applicants are considered for all positions without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, or veteran status.
LEARN MORE:
https://www.snbonline.com/about/employment-opportunities
LOCATION:
Sioux City, IA
Main Bank
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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