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Electric Utility Customer Service Manager Jobs (NOW HIRING)

Leidos

Distribution Engineer

Philadelphia, PA · On-site

Perform design engineering for Leidos electric utility customers * Develop work packages for OH, UG ... Manage scope, schedule, and budget of work assigned. * Perform functional tasks, planning, and/or ...

Leidos

Distribution Engineer

Reading, PA · On-site

Perform design engineering for Leidos electric utility customers * Develop work packages for OH, UG ... Manage scope, schedule, and budget of work assigned. * Perform functional tasks, planning, and/or ...

Leidos

Distribution Engineer

York, PA · On-site

Perform design engineering for Leidos electric utility customers * Develop work packages for OH, UG ... Manage scope, schedule, and budget of work assigned. * Perform functional tasks, planning, and/or ...

Entergy

Distribution Designer I-Sr.

Hernando, MS · On-site

Includes meeting with customers to determine their service needs, design of overhead and ... years of Electric Utility field operational experience (Transmission Line or Substation ...

GridHawk

MI- Utility Locate Technician

Ann Arbor, MI · On-site

$19.50 - $26.75/hr

Service duties include observing, locating, marking, and documenting underground and exposed ... Communication with management team, contractor and utility customer to ensure a damage free ...

GridHawk

MI- Utility Locate Technician

Lambertville, MI · On-site

$18.50 - $25/hr

Service duties include observing, locating, marking, and documenting underground and exposed ... Communication with management team, contractor and utility customer to ensure a damage free ...

GridHawk

MI- Utility Locate Technician

Howell, MI · On-site

$18.75 - $25.50/hr

Service duties include observing, locating, marking, and documenting underground and exposed ... Communication with management team, contractor and utility customer to ensure a damage free ...

GridHawk

MI- Utility Locate Technician

Howell, MI · On-site

$18.75 - $25.50/hr

Service duties include observing, locating, marking, and documenting underground and exposed ... Communication with management team, contractor and utility customer to ensure a damage free ...

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Electric Utility Customer Service Manager information

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$24.5K

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How much do electric utility customer service manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for electric utility customer service manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What does an electric utility customer service manager do?

An Electric Utility Customer Service Manager oversees the customer service operations for an electric utility company. They manage teams that handle customer inquiries, resolve billing issues, and address service complaints. Their responsibilities also include ensuring customer satisfaction, developing service policies, and coordinating with other departments to resolve technical or service-related problems. By maintaining high standards of service, they help build and retain positive relationships between the utility company and its customers.

What are the key skills and qualifications needed to thrive as an electric utility customer service manager?

To thrive as an Electric Utility Customer Service Manager, you need a solid understanding of utility operations, customer service principles, and typically a bachelor’s degree in business or a related field. Familiarity with customer information systems (CIS), billing software, and CRM platforms is essential, along with knowledge of relevant regulations. Strong leadership, conflict resolution, and communication skills help manage teams and handle escalated customer concerns effectively. These abilities ensure high-quality service delivery, regulatory compliance, and enhanced customer satisfaction in a complex, regulated industry.

What are some common challenges faced by electric utility customer service managers, and how can they be addressed?

Electric Utility Customer Service Managers often navigate challenges such as managing high call volumes during outages, addressing complex billing inquiries, and ensuring customers receive timely, accurate information. Handling customer frustration during service disruptions and coordinating with technical teams to resolve issues quickly are also typical hurdles. To address these challenges, managers implement robust training programs for staff, maintain clear communication channels with field crews, and leverage technology to provide real-time updates to customers. Proactive communication and an empathetic approach are key to building trust and delivering excellent service.

What is the difference between Electric Utility Customer Service Manager vs Electric Utility Customer Service Representative?

AspectElectric Utility Customer Service ManagerElectric Utility Customer Service Representative
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications may include customer service or management certificationsHigh school diploma or equivalent; on-the-job training often provided
Work EnvironmentSupervisory role overseeing customer service teams, working in office settings or call centersFrontline role interacting directly with customers, often in call centers or service offices
Employer & Industry UsageUsed by utility companies to manage customer relations and service operationsUsed by utility companies for direct customer interactions and support

The Electric Utility Customer Service Manager focuses on overseeing customer service teams and strategic management, requiring higher education and leadership skills. In contrast, the Electric Utility Customer Service Representative handles direct customer interactions, providing support and information. Both roles are essential in the utility industry but differ in responsibilities, credentials, and work environment.

What are popular job titles related to Electric Utility Customer Service Manager jobs?

For Electric Utility Customer Service Manager jobs, the most frequently searched job titles are:

Infographic showing various Electric Utility Customer Service Manager job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Construction Manager - Electric Utilities

Omaha, NE • On-site

EN Engineering LLC
Manufacturing • 501 - 1,000 employees
Learn more about EN Engineering LLCexternal

$40 - $55/hr

Full-time

Re-posted 21 days ago

Job description

Are you looking to join an innovative engineering consulting firm with a strong electric utility team that supports clients in over 35 different industries? Entrust Solutions Group has embraced growing markets such as renewables, power engineering services, EV infrastructure, data analytics, and geospatial with cutting edge engineering, consulting, and automation services.

We have a current need for a seasonal Construction Manager based in the Hays, KS area. 

Responsibilities:

  • Oversee and monitor construction activities
  • Manage project timelines, budgets, and deliverables
  • Coordinate with contractors, utilities, and internal stakeholders
  • Ensure compliance with safety and regulatory standards
  • Provide technical guidance and leadership
  • Support project documentation and reporting

Requirements:

  • Proficiency in Microsoft Office
  • Effective communication, organization, and documentation
  • Knowledge/experience of electric transmission and distribution, and or substations.
  • Ability to read and redline drawing packages including civil, structural, process, and electrical
  • Proficient in the following: MS Office (Outlook, excel, word, etc).
  • Strong project management and field oversight skills

In return for top talent, ENTRUST Solutions Group offers: 

  • Career development programs
  • Tuition reimbursement
  • Flexible work schedule

Benefits & Salary:

  • This position pays between $40.00 and $55.00 hourly and is a non-exempt position.

Why Join Us? 

At ENTRUST Solutions Group, we offer more than just a job; we provide a pathway to impactful and fulfilling work. Here’s why you’ll love being part of our team:

  • Exciting Opportunities: Work on projects that shape the future of the pipeline industry and make a real impact.
  • Growth-Oriented Environment: Advance your career with professional development programs and clear pathways to success.
  • Collaborative Culture: Join a diverse and supportive team that values your unique skills and perspectives.

Not quite right for you? For a full listing of all our openings, please visit us at: Careers | ENTRUST Solutions Group

Who We Are:

ENTRUST Solutions Group, an ENR Top 100 company, is a community of people, 3,000+ strong, who are committed to our clients and each other. We provide comprehensive and dependable engineering, consulting, and automation services to gas and electric utilities, telecommunication service providers, pipeline operators, and industrial companies. 

ENTRUST Solutions Group is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. ENTRUST Solutions Group does not accept unsolicited headhunter or agency resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with ENTRUST Solutions Group.

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