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Ehr Support Analyst Jobs (NOW HIRING)

Surgery Partners

Clinical EHR Data Analyst

Durango, CO · On-site

$24.87 - $49.85/hr

EHR Support, Clinical Job Summary: Responsible for the installation, maintenance, and optimization of the Electronic Health Record (EHR) system. Provides data analysis, report development, and ...

Surgery Partners

Clinical EHR Data Analyst

Durango, CO · On-site

$24.87 - $49.85/hr

EHR Support, Clinical Job Summary: Responsible for the installation, maintenance, and optimization of the Electronic Health Record (EHR) system. Provides data analysis, report development, and ...

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How much do ehr support analyst jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for ehr support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What is an EHR Support Analyst?

EHR Support Analysts are information technology professionals who specialize in supporting and maintaining electronic health record (EHR) systems used in healthcare organizations. They assist users, troubleshoot technical issues, and ensure the smooth operation of EHR software to improve clinical workflows and patient care. EHR Support Analysts often provide training, perform system updates, and act as a liaison between clinical staff and IT departments to optimize the use of electronic health records.

What skills and qualifications are needed to thrive as an EHR Support Analyst?

To thrive as an EHR Support Analyst, you need a solid understanding of healthcare workflows, electronic health record (EHR) systems, and troubleshooting principles, often supported by a degree in health informatics or IT. Familiarity with specific EHR platforms like Epic or Cerner, knowledge of ticketing systems, and certifications such as Epic Certified Analyst are commonly required. Excellent problem-solving skills, attention to detail, and strong communication abilities help analysts effectively address user issues and train staff. These skills ensure seamless EHR operations, minimize disruptions to patient care, and support compliance with healthcare regulations.

What are common challenges faced by an EHR Support Analyst, and how can they be addressed?

EHR Support Analysts often encounter challenges such as troubleshooting complex technical issues, managing system updates, and balancing the needs of clinical staff with IT requirements. These challenges can be addressed by developing strong problem-solving skills, staying up-to-date with EHR system updates, and maintaining clear communication with healthcare providers. Building collaborative relationships with both the IT department and clinical users is essential for resolving issues efficiently and ensuring the EHR system supports patient care effectively.

What is the difference between Ehr Support Analyst vs Medical Billing Specialist?

AspectEhr Support AnalystMedical Billing Specialist
CertificationsKnowledge of EHR systems, possibly certifications like Epic or CernerMedical billing certifications such as CPC or CCS
Work EnvironmentHealthcare IT departments, hospitals, clinicsMedical offices, billing companies, healthcare providers
Primary ResponsibilitiesSupporting EHR software, troubleshooting, user supportProcessing insurance claims, coding, billing patients

The Ehr Support Analyst primarily focuses on supporting and maintaining electronic health record systems, ensuring smooth operation and user support. In contrast, a Medical Billing Specialist handles billing processes, insurance claims, and coding. Both roles require healthcare knowledge but differ in technical versus administrative focus.

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Ehr Support Analyst jobs near you
Infographic showing various Ehr Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.

Solutions Analyst - (EHR Support, West Coast)

Remote

PointClickCare
IT Services • 1 - 5K employees
Learn more about PointClickCareexternal

$55K - $65K/yr

Full-time

Retirement, PTO

Re-posted 21 days ago

Job description

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that's founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada's Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. 

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare - so it doesn't just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.


**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.

Must be located in the US for Eligibility
 
 
About the Role:
 
Our Support team provides end-user support to our diverse base of professionals. Our team works as the first point of contact for a wide range of technology related issues. If you are looking for an opportunity to expand your technical skills and are passionate about delivering exceptional customer service - then, we certainly have the right opportunity for you! PointClickCare is currently looking for a motivated individual to join our team as the support analyst on the Clinical team.
Key Responsibilities:
  • Provide timely and world class customer support to users via multiple channels
  • Manage incoming support cases by prioritizing based on severity and or re-route to other departments as required
  • Take ownership and follow up on open cases which are unresolved
  • Build strong client relationships by following up with customers in a timely manner
  • Maintain knowledge articles for publishing on the support portal for customers to find frequently asked questions
  • Maintain records of daily communications, transactions, problems, and remedial actions taken in the CRM system
  • Support the department's goals, objectives, and deliverables 
  • Work shifts between 8am and 8pm as required
Your Key Strengths:
  • Exposure to AI tools and a desire to leverage them to enhance your work content and user experience
  • Ability to handle clients professionally and with a high level of confidence during all interactions
  • Ability to work on concurrent tasks while effectively organizing, prioritizing, and coordinating work assignments for self and other team members
  • Must excel in a fast-paced environment where critical thinking and time management skills are required for success
  • Sound understanding of API and service technologies and functions
  • Take initiatives and help establish a positive team environment built on mutual trust and respect
  • Participate in the development and improvement of operational tools and processes
  • Demonstrate personal leadership attributes by incorporating commitments to ongoing development and continuous learning
  • Innovative thinker who is positive, proactive, takes accountability and readily embraces change
  • Must be able to work autonomously or as part of a remote team to support and contribute towards the overall organizational goals
  • Ability to establish and maintain effective working relationships with internal and external stakeholders 
  • Degree, or Post-Secondary Education -Information Technology, or related technical field preferred
  • Experience in a technical support position an asset 
  • MDS 3.0 Expertise
  • MDS Coordinator Experience
$55,000 - $65,000 a year
At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $55,000 - $65,000 - Performance based bonus and fulltime benefits.
 
 
Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location.
Overtime eligible.
#LI-MG1
#LI-Remote
 
Corp B -P1

PointClickCare Benefits & Perks:

Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition ... and more!

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.

When you apply for a position, your information is processed and stored with Lever, in accordance with Lever's Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare's human resources team: [email protected] 

PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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