Education Abroad Program Director Jobs (NOW HIRING)

Overview
Tufts Global Education (TGE) advances the university's mission by providing and supporting international academic and experiential learning opportunities for students across the School of Arts and Sciences, School of Engineering, and the School of the Museum of Fine Arts. Through a broad portfolio of education abroad programs, global partnerships, research opportunities, internships, and other international experiences, TGE fosters student learning, intercultural competence, global citizenship, and academic engagement beyond the classroom.
The division develops, administers, and supports a range of global programs, including university-sponsored semester and year-long programs, short-term faculty-led experiences, international research and internship opportunities, exchange partnerships, and approved third-party study abroad options. Working collaboratively with faculty, academic departments, international institutions, and external organizations worldwide, TGE ensures that global experiences are academically rigorous, culturally immersive, and aligned with institutional priorities.
As a University resource, TGE provides leadership and expertise in international program development, global partnership management, student mobility, international operations, compliance, health and safety, risk management, and cross-campus collaboration. The division works closely with academic and administrative units across the university to support strategic global initiatives and enhance access to international opportunities.
TGE is committed to expanding participation in global education by reducing barriers to access, supporting students from diverse backgrounds, increasing engagement in STEM-related international experiences, and integrating global learning with the university's academic, research, and experiential learning goals. Through these efforts, the division strengthens Tufts' global presence and prepares students to thrive in an increasingly interconnected world.
What You'll Do
The Assistant Director (AD) manages student participation in external education abroad and supports other Tufts Global Education(TGE) initiatives as needed. The Assistant Director is responsible for advising students participating in affiliate programs (more than 400 students per year). The AD creates and leads student outreach, enrollment, pre-departure, and re-entry orientation programs within a robust and accessible advising environment. AD determines transfer of credit from non-Tufts programs with the Associate Director and works with stakeholders on transcripts. AD assesses the student experience and health and safety protocols of partner programs. Working closely with the Associate Director and Associate Dean, the AD ensures that academic and enrollment policies are in alignment with broader University goals and requirements. Building close relationships with external partners and providers will be essential as part of the day-to-day management of the program portfolio. They direct planning and program assessment for all external study abroad opportunities and advise the Associate Director on process and policy improvements. To meet division and institutional goals, the AD supports marketing and promotion efforts for all of TGE. The AD is expected to make data-informed recommendations on approved programs to the Associate Director. The portfolio of programs will change based on division needs, student enrollment, and the expansion of custom programs. The AD must be experienced in the education abroad field, self-directed, and collaborative. They need to work effectively with various academic and student service units, as well as outside constituents (parents, international and national partners, etc.), to deliver the highest quality student experience possible. This role requires leadership, excellent communication skills, understanding of student development, and they must be extremely organized.

• Advising: Implement scalable, robust, and diverse advising approaches(e.g. 1:1 advising, group advising, social media, video, Canvas courses, student groups, etc.). Partner with academic units on discipline-specific advising needs (e.g. Engineering, Fine Arts, Pre-Med, Sciences, etc.) for approximately 500-700 students per year across program portfolio. Evaluate students' academic backgrounds and research programs to meet their needs. Advise on application process, course selection, transfer of credit approvals, non-approved petition program requests, leaves of absence process, health and safety, pre-departure logistics, and re-entry. Monitor for program changes in any of the 150+ programs on the recommended list of non-Tufts study-abroad programs and adjust advising strategies as needed. Track and coordinate responses for onsite student issues (academic, wellness, health & safety, etc.), keep Associate Director appraised of student cases abroad, and escalate sensitive student/parent inquiries to the Associate Director and Associate Dean as appropriate.
• Enrollment Management: Lead and manage day-to-day enrollment lifecycle management in Terra Dotta and related systems (e.g. closely track and complete all student intent documents, program applications, home approval nominations, manage enrollment in our Terra Dotta system, and collect all post-program assessments). Suggest, design, and manage pre-departure preparation and re-entry education participation. Oversee all leave of absence requests for education abroad and international home study. Provide monthly enrollment reports for the division and create reports on trends/flows of Tufts students related to portfolio of programs. Revise and update application components in Terra Dotta, TGE website, and provide recommendations for continual operational efficiency and process improvements.
• Transfer of Credit: Determine and evaluate transfer of credit for students returning from abroad, as well as for international transfer students. Establish a transfer of credit database with other unit and a process for credit evaluation. Research education and credit systems of international universities as well as provider processes. Maintain contacts with professionals in the field for advice and benchmarking. Work with faculty and other staff at Tufts for assistance with translations of transcripts. Confer with department transfer credit representatives regarding credit questions. Complete participation approval forms in support of student applications to programs. Review and track each student's SIS record to make sure s/he is in good academic standing. In consultation with Student Life, confirm and track student's good disciplinary standing.
• Student Outreach & Education: Develop and lead programming related to student outreach, enrollment, pre-departure, and re-entry. Create and organize education abroad information and materials available to students online and throughout campus. Direct creative student outreach, peer advising, orientation, and general student education. These activities include recruiting past students to serve as ambassadors and peer advisors to support TGE goals through student panels, student meetings, student blogs, and student leadership plans. AD will create targeted student programming and content around diversity, equity, and inclusion in conjunction with all TGE staff to increase outreach efforts and participation of underrepresented participants in TGE. The AD manages study abroad fairs on campus, provider information sessions, speakers, and panels.
• Program Assessment: Responsible for evaluating all external study abroad program and student participation (academic quality, student experience, safety). Lead data-informed program review; design student assessment surveys and conduct focus groups with returning students. Review program data and make recommendations to Faculty Committee on Education Abroad for suitability of approval for Tufts credit. In collaboration with the Associate Director, Associate Dean, and Committee on Education Abroad, add and remove programs from the recommended list. Meet with education abroad program providers. Visit facilities of international programs as necessary.
• Partnerships & Projects: Develop partnerships with international partners and providers. Cultivate close relationships in order to support the development of custom short programs and new models of partnerships with other TGE staff. Collaborate with other campus programs, faculty, staff, and international partners to design new opportunities. Lead or contribute to cross-functional initiatives and special projects as needed.

What We're Looking For
Basic Requirements:
Knowledge and experience typically acquired by:

• Bachelor's Degree
• 5-7 years demonstrated experience in education abroad advising, program management, or global education administration, preferably in a higher education setting, is critical
• Demonstrated strengths in administration in the field of international education/education abroad required
• Excellent organizational skills required. Proven project management skills, attention to detail, and strong follow through
• Demonstrated problem-solving skills and a proven ability to work effectively and cooperatively with college students, faculty, staff, and parents
• Excellent interpersonal, written, and verbal communication skills
• Demonstrated commitment to diversity, equity, inclusion, and intercultural competence
• Ability to collaborate effectively across academic and administrative units
• Study abroad experience or significant travel and work abroad required
• Ability to work effectively in intercultural situations, and in dynamic, fast-paced atmosphere in which expectations are high.
• Must be able to handle multiple and complex responsibilities
• Must occasionally travel abroad and within the US

Preferred Qualifications:

• Master's Degree
• Direct experience with advising students on education abroad
• Experience with program assessment and design
• Experience managing partnerships or programs abroad
• Experience working with diverse student populations
• Communication and outreach experience
• Designing academic and student programs abroad
• Demonstrated skills attending to onsite student inquiries and concerns
• Demonstrated writing skills and ability to create detailed reports
• Should be energetic, self-directed, flexible, and extremely well-organized and hard working
• Ability to analyze and summarize information and make appropriate recommendations for program revisions in the context of institutional and programmatic goals
• Experience managing student employees
• Knowledge of other languages desirable

Special Work Schedule Requirements:
This is a hybrid position expected to be on campus four days per week, and may also be dependent on the specific academic needs of the department. This position will remain open until filled, and applications will be reviewed on a rolling basis.
Pay Range
Minimum $67,200.00, Midpoint $83,900.00, Maximum $100,700.00
Salary is based on related experience, expertise, and internal equity; generally, new hires can expect pay between the minimum and midpoint of the range.