Edtech Program Manager Jobs in Allendale, MI (NOW HIRING)

Summary:

The Part Time/Temporary Educational Technology Data Coordinator is a process-driven role designed to manage the high-volume manual account requirements of the North Carolina school ecosystem (NCEdCloud). You will serve as the primary operator for the state-specific proprietary platforms that National Heritage Academies' North Carolina schools use, ensuring that staff accounts are provisioned accurately. During operational lulls, you will provide critical support to the Associate EdTech Administrator by resolving routine help desk tickets and supporting other support needs.

Company Information:

National Heritage Academies (NHA) partners with communities to build and operate public charter schools. Founded in 1995, today NHA serves over 100 schools in nine states, with more than 65,000 students in kindergarten through 12th grade. Our schools are designed to eliminate the achievement gap and provide school choice to families so their children are prepared for success in college, career, and life. A majority of our schools consistently outperform their local district on the state test. According to the Center for Research on Education Outcomes at Stanford University, NHA is a leading performer among charter schools and management organizations, outperforming both conventional district schools and other charter school operators. In addition, according to our employee survey, over 90% of respondents agree that the work they do is meaningful to them. Join our team.

Duties and Responsibilities:

North Carolina System Administration

• North Carolina Account Management: Provision accounts in North Carolina state-mandated applications (Infinite Campus, Amplify mClass, NCUID, etc) where automated syncing is not supported. Perform manual account "creation," password resets, and user overrides within the North Carolina EdCloud Identity and Access Management (IAM) service.
• Process Management: Use existing systems and processes to ensure teachers, students and staff at our 17 schools in North Carolina have the appropriate access. 
• Coordinate with our Special Education, Credentialing and Student Data teams within the NHA Service Center to ensure accounts and access are delivered to school staff within the current service level agreement. 
• Provide improvement recommendations to the Edtech Analyst.
• Facilitate the onboarding of schools to the NCEdConnect Program and manage its rollout during the summer.
   

Educational Technology Support Assistance

• Tier 2 Triage: Assist the Associate Educational Technology Administrator by resolving repeatable "how-to" questions and routine login issues for the broader suite of educational technology tools.
• Ticket Documentation: Accurately log all support activities in the ticketing system to help the team identify recurring technical "leaks."

• Documentation Support: Help update "How-To" guides for teachers based on common issues found in the North Carolina portals.

Qualifications:

• Bachelor's degree or equivalent experience preferred.
• Proven experience in data entry or administrative roles where precision is non-negotiable.
• Ability to quickly learn proprietary government portals and standard ticketing systems.
• Ability to effectively manage your schedule, prioritizing North Carolina deadlines during peak windows (e.g., start of terms).
• Strong written skills for clear ticket resolution and team updates

This is an in-person position at our NHA Service Center located at 3850 Broadmoor Ave., Grand Rapids, MI.
Please click here to find out more about our core values.
National Heritage Academies is an equal-opportunity employer.