Service Delivery Manager
Bethesda, MD · On-site +1
As one of EdTech's most steadily growing companies, our roots in higher ed ground us in the ... program review. * Experience with a ticketing system (Jira Service Management preferred)
Service Delivery Manager
Bethesda, MD · On-site +1
As one of EdTech's most steadily growing companies, our roots in higher ed ground us in the ... program review. * Experience with a ticketing system (Jira Service Management preferred)
Service Delivery Manager
Bethesda, MD · On-site
As one of EdTech's most steadily growing companies, our roots in higher ed ground us in the ... program review. * Experience with a ticketing system (Jira Service Management preferred)
Quick apply
Service Delivery Manager
Bethesda, MD · On-site
As one of EdTech's most steadily growing companies, our roots in higher ed ground us in the ... program review. * Experience with a ticketing system (Jira Service Management preferred)
As one of the fastest-growing edtech firms in the world, we are backed by some of the leading ... Manage relationships with applicants and families while providing strategic and tactical guidance ...
Quick apply
As one of the fastest-growing edtech firms in the world, we are backed by some of the leading ... Manage relationships with applicants and families while providing strategic and tactical guidance ...
As one of the fastest-growing edtech firms in the world, we are backed by some of the leading ... Manage relationships with applicants and families while providing strategic and tactical guidance ...
Quick apply
As one of the fastest-growing edtech firms in the world, we are backed by some of the leading ... Manage relationships with applicants and families while providing strategic and tactical guidance ...
We achieve these priorities through programs, benefits, and initiatives that are integrated into ... Preferred experience in EdTech, SaaS, or high-scale consumer environments, crafting CIAM solutions ...
We achieve these priorities through programs, benefits, and initiatives that are integrated into ... Preferred experience in EdTech, SaaS, or high-scale consumer environments, crafting CIAM solutions ...
Edtech Program Manager information
What is the difference between Edtech Program Manager vs Edtech Project Coordinator?
| Aspect | Edtech Program Manager | Edtech Project Coordinator |
|---|---|---|
| Credentials | Bachelor's degree, experience in education or technology, project management certifications | Bachelor's degree, experience in education or technology, basic project coordination skills |
| Work Environment | Oversees multiple projects, strategic planning, stakeholder communication | Supports project teams, manages schedules, assists with task execution |
| Employer & Industry Usage | Educational institutions, edtech companies, nonprofits | Educational institutions, edtech startups, corporate training providers |
The Edtech Program Manager focuses on strategic oversight and managing multiple initiatives, while the Edtech Project Coordinator handles day-to-day project tasks and supports project teams. Both roles require relevant education and experience, but the Program Manager has a broader scope and higher responsibility level.
How does an Edtech Program Manager typically collaborate with educators and technical teams to implement new learning technologies?
As an Edtech Program Manager, you will frequently serve as a bridge between educators and technical teams. This involves gathering feedback from teachers and administrators to understand their instructional needs, then working closely with developers and IT staff to ensure that the chosen technologies meet those requirements. Regular meetings, collaborative planning sessions, and pilot program rollouts are common, enabling you to facilitate clear communication and successful implementation. This cross-functional collaboration is essential for creating effective, user-friendly educational solutions.
What are the key skills and qualifications needed to thrive as an Edtech Program Manager, and why are they important?
To thrive as an Edtech Program Manager, you need expertise in project management, instructional design, and educational technology, often supported by a relevant degree and experience in education or technology. Familiarity with Learning Management Systems (LMS), data analytics tools, and certifications like PMP or Agile are typically valuable. Strong leadership, communication, and stakeholder management skills help drive collaboration and successful program implementation. These skills are crucial for effectively coordinating teams, delivering impactful learning solutions, and ensuring educational goals are met in dynamic, tech-driven environments.
What does an Edtech Program Manager do?
An Edtech Program Manager oversees the planning, implementation, and evaluation of educational technology programs within schools, districts, or organizations. They collaborate with educators, administrators, and tech teams to ensure that digital tools and platforms are effectively integrated into the curriculum. Their responsibilities often include managing budgets, training staff, analyzing program outcomes, and staying up-to-date with the latest edtech trends to enhance learning experiences. Success in this role requires strong project management, communication, and leadership skills.
What are popular job titles related to Edtech Program Manager jobs in Maryland? For Edtech Program Manager jobs in Maryland, the most frequently searched job titles are:
What job categories do people searching Edtech Program Manager jobs in Maryland look for? The top searched job categories for Edtech Program Manager jobs in Maryland are:
What cities in Maryland are hiring for Edtech Program Manager jobs? Cities in Maryland with the most Edtech Program Manager job openings:
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 11 days ago
Job description
Who We Are:
HelioCampus was founded with the purpose of helping college & university leaders navigate today's growing pressures. As one of EdTech's most steadily growing companies, our roots in higher ed ground us in the critical nature of this work.
What We Do:
We help our clients navigate today's high stakes with data and Institutional Performance Management practices. Together with our clients, we chart a path to sustainability by borrowing practices from the most successful businesses.
How We Do It:
We approach our work with a "we're on it" attitude that the higher ed community has come to know and expect from our team. We're data geeks to our core, committed to simplifying the toughest challenges and operating with transparency. Our most successful team members are change agents who love a challenge.
How You'll Help:
As a Service Delivery Manager, you will serve as a trusted advisor and domain expert for a portfolio of key HelioCampus assessment clients. You bring deep experience in higher education, teaching and learning, and assessment practice-giving you the credibility to guide clients not just on how to use the platform, but on how to configure and apply it in the context of their specific institutional processes to achieve meaningful, measurable outcomes. While the Client Support team manages the day-to-day support experience, you focus on the bigger picture: recommending good practice, driving adoption of key platform capabilities, and building the kind of trust that turns clients into long-term partners-ones who renew and expand their contracts, speak at webinars, and advocate for HelioCampus to their peers.
What You Will Do:
You Will Be a Good Fit For This Role If You Have:
Nice To Have's Include:
Location:
HelioCampus has two locations, Bethesda, MD and Chapel Hill, NC. This specific role is primarily remote, with occasional travel to an office or client site.
Compensation and Benefits:
HelioCampus offers employees a competitive salary along with paid time off, healthcare, vision, dental, 401(k) w/ company match, parental leave, remote work flexibility, home office perks, and a fun, collaborative work environment.
What Sets Us Apart:
1. Commitment to Higher Education: We believe that serving higher ed makes the world a better place. This drives our desire to deliver high-quality products and services to help higher education institutions serve their students and communities.
2. Flexibility to Fit Your Life: HelioCampus employees enjoy the autonomy, freedom, and trust of a remote-first working environment. We embrace an "on it" mentality both in and out of the workplace, and employees are supported in pursuing personal and professional passions.
3. A Community of Bright Minds with Big Hearts: HelioCampus hires curious and talented practitioners who bring a diversity of thought and genuine care for one another and our clients to work every day. Our team members are more than a job description and are encouraged to show up as their full and authentic selves.
What We Believe:
HelioCampus is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Disclaimer:
The list of responsibilities described above is not comprehensive. Other tasks not mentioned here may be required. Changing business conditions may trigger changes to job responsibilities. This job description is not an employment contract.
Physical Qualifications:
This position requires the following physical qualifications to support a productive remote work environment. We are dedicated to providing reasonable accommodations for individuals with disabilities to perform the essential functions of this role. If you require accommodations, please discuss this during the application process.
Vision: Sufficient visual acuity to read documents, view computer screens, and engage in tasks that require attention to detail.
Hearing: Ability to communicate effectively in person (as applicable) and via phone or video conferencing, ensuring clear understanding of verbal instructions.
Fine Motor Skills: Proficient use of hands for typing, using a mouse, and managing office equipment such as printers and scanners.
Lifting: Occasional lifting of up to 10 pounds (e.g., office supplies or equipment).
Locations Remote Remote status Fully Remote
HelioCampus was founded with the purpose of helping college & university leaders navigate today's growing pressures. As one of EdTech's most steadily growing companies, our roots in higher ed ground us in the critical nature of this work.
What We Do:
We help our clients navigate today's high stakes with data and Institutional Performance Management practices. Together with our clients, we chart a path to sustainability by borrowing practices from the most successful businesses.
How We Do It:
We approach our work with a "we're on it" attitude that the higher ed community has come to know and expect from our team. We're data geeks to our core, committed to simplifying the toughest challenges and operating with transparency. Our most successful team members are change agents who love a challenge.
How You'll Help:
As a Service Delivery Manager, you will serve as a trusted advisor and domain expert for a portfolio of key HelioCampus assessment clients. You bring deep experience in higher education, teaching and learning, and assessment practice-giving you the credibility to guide clients not just on how to use the platform, but on how to configure and apply it in the context of their specific institutional processes to achieve meaningful, measurable outcomes. While the Client Support team manages the day-to-day support experience, you focus on the bigger picture: recommending good practice, driving adoption of key platform capabilities, and building the kind of trust that turns clients into long-term partners-ones who renew and expand their contracts, speak at webinars, and advocate for HelioCampus to their peers.
What You Will Do:
- Holistically manage the overall client delivery and success experience for a portfolio of key assessment accounts; collaborate closely with the Client Support team on day-to-day support needs and escalate when needed.
- Serve as a domain expert in higher education assessment, accreditation, and teaching and learning-advising clients on platform configuration and usage best practices within the context of their existing institutional processes.
- Help clients realize measurable impact by recommending strategies that drive adoption of key platform capabilities and align platform use with their institutional effectiveness and accreditation goals.
- Develop and maintain deep, hands-on technical expertise in the HelioCampus assessment platform-including configuration, workflows, and reporting-staying current on new product enhancements and platform changes so you can translate that expertise into actionable client guidance.
- Build deep, trust-based relationships with client stakeholders-including institutional research, assessment, accreditation, and faculty leadership-that position HelioCampus as a long-term strategic partner.
- Facilitate communication between client stakeholders and internal HelioCampus teams-including Client Support, Client Success, Product, and Engineering-as needed.
- Cultivate referenceable client advocates who are willing to speak at webinars, participate in case studies, and serve as references for prospective clients; actively facilitate connections between clients and HelioCampus marketing and sales efforts.
- Drive contract renewals and expansion by proactively identifying opportunities to deepen clients' platform use and explore other HelioCampus products aligned with their needs.
- Meet regularly with clients to provide technical and strategic guidance, review existing support requests, and surface insights about platform usage and overall client health.
- Gather client feedback and insights to inform product development, roadmap priorities, and Knowledge Base improvements.
- Develop client-facing usage reports and success metrics that demonstrate platform impact and support renewal and expansion conversations.
You Will Be a Good Fit For This Role If You Have:
- 5+ years of experience in U.S. higher education, specializing in assessment, accreditation, institutional effectiveness, or teaching and learning (experience in a client-facing or advisory role strongly preferred).
- 3+ years of experience in a Client Success, Client Support, or Service Delivery role at a SaaS company (EdTech preferred).
- Strong working knowledge of higher education assessment and accreditation frameworks (e.g., regional accreditation standards, learning outcomes assessment, program review).
- Proven ability to build trusted advisor relationships with senior institutional stakeholders and translate domain expertise into actionable guidance.
- Demonstrated success cultivating client advocates-references, webinar speakers, case study participants-and driving contract renewals and expansions.
- Strong problem-solving, analytical, and troubleshooting skills paired with exceptional organizational and multitasking abilities.
- Articulate written and verbal communication skills alongside deep experience working with cross-functional teams (e.g., Client Success, Product, Engineering).
Nice To Have's Include:
- Hands-on experience using HelioCampus Assessment or comparable platforms to support institutional accreditation, learning outcomes assessment, or program review.
- Experience with a ticketing system (Jira Service Management preferred).
- Relevant professional certifications (e.g., ITIL, PMP).
Location:
HelioCampus has two locations, Bethesda, MD and Chapel Hill, NC. This specific role is primarily remote, with occasional travel to an office or client site.
Compensation and Benefits:
HelioCampus offers employees a competitive salary along with paid time off, healthcare, vision, dental, 401(k) w/ company match, parental leave, remote work flexibility, home office perks, and a fun, collaborative work environment.
What Sets Us Apart:
1. Commitment to Higher Education: We believe that serving higher ed makes the world a better place. This drives our desire to deliver high-quality products and services to help higher education institutions serve their students and communities.
2. Flexibility to Fit Your Life: HelioCampus employees enjoy the autonomy, freedom, and trust of a remote-first working environment. We embrace an "on it" mentality both in and out of the workplace, and employees are supported in pursuing personal and professional passions.
3. A Community of Bright Minds with Big Hearts: HelioCampus hires curious and talented practitioners who bring a diversity of thought and genuine care for one another and our clients to work every day. Our team members are more than a job description and are encouraged to show up as their full and authentic selves.
What We Believe:
HelioCampus is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Disclaimer:
The list of responsibilities described above is not comprehensive. Other tasks not mentioned here may be required. Changing business conditions may trigger changes to job responsibilities. This job description is not an employment contract.
Physical Qualifications:
This position requires the following physical qualifications to support a productive remote work environment. We are dedicated to providing reasonable accommodations for individuals with disabilities to perform the essential functions of this role. If you require accommodations, please discuss this during the application process.
Vision: Sufficient visual acuity to read documents, view computer screens, and engage in tasks that require attention to detail.
Hearing: Ability to communicate effectively in person (as applicable) and via phone or video conferencing, ensuring clear understanding of verbal instructions.
Fine Motor Skills: Proficient use of hands for typing, using a mouse, and managing office equipment such as printers and scanners.
Lifting: Occasional lifting of up to 10 pounds (e.g., office supplies or equipment).
Locations Remote Remote status Fully Remote
About HelioCampus
Sourced by ZipRecruiter
Industry
Colleges, universities, and professional schools
Company size
11 - 50 Employees
Headquarters location
Bethesda, MD, US
Year founded
2015