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Edi Account Manager Jobs in Wisconsin (NOW HIRING)

Customer Support Specialist

Middleton, WI · On-site

$18.50 - $25/hr

Process sales orders received via EDI, web, telephone, fax, or email in Gilson's ERP. * Review ... Manage shipping documents, * Communicate with and process all Return Merchandise Authorizations ...

New

Customer Support Coordinator I

Middleton, WI · On-site

$19.25 - $24.50/hr

Process sales orders received via EDI, web, telephone, fax, or email in Gilson's ERP. * Review ... Manage shipping documents. * Communicate with and process all Return Merchandise Authorizations ...

Ability to manage multiple priorities and project workstreams, meeting deadlines and communicating ... Experience with EDI, APIs, or ERP/WMS integrations. Experience with FEFO/FIFO, product holds ...

Showing results 41-60

Edi Account Manager information

What is an EDI Account Manager?

An EDI Account Manager is a professional responsible for overseeing and managing the electronic data interchange (EDI) relationships between a company and its business partners. They coordinate the implementation, maintenance, and troubleshooting of EDI systems, ensuring smooth and accurate electronic transactions. EDI Account Managers also act as the main point of contact for clients regarding EDI-related issues and work closely with IT and business teams to optimize data exchange processes. Their role is crucial for companies involved in supply chain, retail, or any industry where electronic document exchange is essential.

How does an EDI Account Manager typically collaborate with internal technical teams and external clients to resolve data integration issues?

As an EDI Account Manager, you’ll frequently serve as the primary liaison between your organization’s technical teams and external clients. When data integration issues arise, your role involves gathering detailed information from clients, translating business needs into technical requirements, and coordinating with IT or EDI specialists to implement solutions. Strong communication and project management skills are essential, as you’ll be expected to provide timely updates to clients and ensure smooth resolution of complex problems. This collaborative approach helps maintain client satisfaction and ensures the ongoing reliability of EDI processes.

What are the key skills and qualifications needed to thrive as an EDI Account Manager, and why are they important?

To thrive as an EDI Account Manager, you need a strong understanding of Electronic Data Interchange (EDI) processes, supply chain operations, and account management, often backed by a degree in business, IT, or a related field. Familiarity with EDI platforms, ERP systems, and data mapping tools, as well as knowledge of industry standards like ANSI X12 or EDIFACT, is typically required. Excellent communication, problem-solving abilities, and customer service skills help you build strong client relationships and resolve technical issues quickly. These skills ensure smooth data exchanges, satisfied clients, and efficient business operations in a digital trading environment.

What is the difference between Edi Account Manager vs EDI Coordinator?

AspectEdi Account ManagerEDI Coordinator
CredentialsTypically requires experience in EDI systems, certifications in supply chain or IT, and strong communication skillsOften requires familiarity with EDI software, basic certifications in logistics or IT, and attention to detail
Work EnvironmentWorks closely with clients and internal teams to manage EDI accounts, often in office or remote settingsCoordinates EDI transactions between trading partners, usually within logistics or supply chain departments
Employer & IndustryCommonly employed in logistics, supply chain, and manufacturing industriesFound in logistics, transportation, and warehouse operations

The main difference is that an Edi Account Manager focuses on managing client relationships and overseeing EDI account performance, while an EDI Coordinator handles the day-to-day coordination of electronic data exchanges. Both roles require EDI knowledge but differ in scope and responsibilities.

How much does an Edi account manager get paid?

An EDI Account Manager's salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and industry. They often require knowledge of EDI systems, supply chain processes, and strong communication skills, with some roles offering performance-based bonuses.

What are popular job titles related to Edi Account Manager jobs in Wisconsin?

For Edi Account Manager jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Edi Account Manager jobs in Wisconsin look for?

The top searched job categories for Edi Account Manager jobs in Wisconsin are:

What cities in Wisconsin are hiring for Edi Account Manager jobs?

Cities in Wisconsin with the most Edi Account Manager job openings:

Infographic showing various Edi Account Manager job openings in Wisconsin as of June 2026, with employment types broken down into 65% Full Time, 25% Part Time, and 10% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution.

Customer Experience Representative (Onsite)

Placon Corporation

Madison, WI • On-site

$20 - $24/hr

Full-time

Re-posted 23 days ago


Placon rating

5.8

Company rating: 5.8 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

72nd of 85 rated plastic manufacturers


Job description

Your mission: As a Customer Experience Representative, you'll assist our stock customers with product inquiries, provide exceptional customer service, and resolve any issues that arise. Collaborate with the Sales Team, internal stakeholders, and customers to ensure a seamless experience.Key Responsibilities:Support Sales Managers/Account Managers:Be an advocate for Sales, providing customer-centric support and being the single point ofcontact.Process phone calls and email requests/orders, offering assistance with product sizing, samples,and other information.Customer Service:Utilize Excel to manage customer forecasts and generate reports.Elevate customer concerns and coordinate solutions with cross-functional resources.Handle customer orders, returns, and refunds, ensuring clear order visibility and on-time deliveries. Collaboration and Improvement:Work with internal stakeholders to ensure customer satisfaction and timely issue resolution.Identify opportunities to improve the customer experience and make recommendations.Support KPIs like OTIF >96%, EDI/Portal orders >95%, and keeping past due orders <$100K. Order Entry:Promptly enter orders into the ERP system with precision.Work with the Scheduler to ensure accurate product availability and update customers.Resolve discrepancies with Accounting and Sales related to pricing, shipping, and quality.Adhere to quality and safety policies, work instructions, and procedures. Minimum qualificationsA minimum of one year post-secondary specialized course work and one year of business-to-businesscustomer service experience;OR high school education Desired SkillsExcellent phone, communication and listening skillsDirect customer contact & order processing experience. Business to Business experiencepreferred.Attention to detail and ability to work effectively with others and manage multiple priorities. Microsoft Outlook, Word, Excel (intermediate user preferred). Ability to learn ERP system and processes.Strong ability to build and maintain rapport with internal and external customers.Bi-lingual - English/Spanish skills preferred.Two to three years of business-to-business customer service experience. Working toward business related certified/degree program preferred.Position RequirementsWork Environment Conditions:Inside (office)Equipment/Tools Used:Computer, fax, phone, copy machine, Oracle, MS Office softwarePhysical Requirements:Normal OfficeMental Requirements:Reading, Writing, CalculatingInterpersonal SkillsReasoning/AnalysisWorks with Minimal SupervisionAbility to manage multiple projects and priorities Placon employment offers are contingent upon the successful completion of a pre-employment drug test, basic physical, background check, educational verification, and reference checks (as applicable).Placon requires that employees have and maintain authorization to work in the country in which the role is based. In general, Placon does not sponsor candidates for non-immigrant visas or permanent residency unless based on business need.Placon is committed to equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender, gender identity, or expression, marital status, age, national origin, disability, veteran status, genetic information, or other protected characteristics.This role requires the ability to work through differing perspectives and resolve conflict in a respectful and professional manner consistent with The Placon Way.


What Placon employees say

Pay

Hours and flexibility

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About Placon

Sourced by ZipRecruiter

Industry

Plastics packaging film and sheet (including laminated) manufacturing

Company size

201 - 500 Employees

Headquarters location

Fitchburg, WI, US

Year founded

1966

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